1 of 4 elevators worked for hundreds of people in a large event weekend.

Wasn’t bad other than the roach found in the room upon arrival

The hotel room had multiple issues no locks on doors and trim fall off causing the door not to close properly no microwave and the hotel restaurants were very overpriced for a bad the food was

The elevator was having issues the whole weekend. I was on the 16th floor and had to use their stairs. Not very happy when this isn't the first time. I've stayed here 2 years in a row and it's happened. Won't be staying here again

Hotel was clean just need more elevators that work

Great location! Most rooms have a slight view of the arch!

Great location right at the Arch. Check-in was easy and the employee who checked us in was phenomenal. There’s a Ruth’s Chris in the hotel as well as a Starbucks. Fitness Center met our needs. Highly recommend and would definitely stay there again.

Excellent location and service.

No issues everything was as expected from a 4 star establishment

Room and service was exceptional but i was hoping for a thicker blanket and was very cold all night and the bed was hard as a rock

Beautiful, clean, great location!

Absolutely no issues except that we arrived at 5 pm and self-parking was not available. Very nice property.

The location is perfect. I enjoyed my stay for a wedding at the hostel. The shower tub had stains otherwise the service was acceptable. I did not find a pen and a pad for taking notes or writing a card otherwise I was happy with the service.

We upgraded to an Arch View room and there was some left over garbage in the room. One of the light bulbs in the lamp was also burnt out. The view is great but the sounds of the cars passing by on the highway is very loud.

It was very nice the employees was very nice shout out to MIKE he was very kind. I would stay here every trip I plan to STL

Our stay was wonderful until we got up on Sunday and found hot water coming out the cold water tap. The toilet tank even filled with hot water. It was scalding hot, so needles to say we did not try and shower. But other than that it was a great place to stay.

Room was small and the bed was made with no fitted sheet and uncomfortable

Ruth Chris steak house was amazing all other restaurants need work However the staff was very helpful and friendly throughout the hotel

The hotel was lovely, the views were perfect, and the staff was attentive. HOWEVER, our suite was on the sixth floor, and a wedding was on the fourth floor. The music was SO LOUD in our room that we could sing along with every song. We called downstairs and they said they were not able to have the wedding turn down the music, and they were allowed to have it on until 11:30pm. They were apologetic, but it was very rough with children. The hotel was lovely but ASK FOR UPPER FLOORS on the weekends!

My stay was pretty good. I booked a king bed room, they were all taken. Pretty upsetting. They did try to accommodate us with complimentary breakfast which was ok but not at all what i wanted. I had to constantly ask the lady at the front desk to repeat herself because she wouldnt talk up as it was kind of loud in the lobby. Other than those hiccups. I enjoyed my stay

Easy in and out, safe area, great/ample parking and the entire crew were fantastic!

Pros: Great location to the Arch. Hotel restaurant (Brewhouse) was great! Cons: self parking was limited. I still don’t understand how there isn’t enough parking if you have a reservation. Self parking $40 a night. But there isn’t enough so you can try to find somewhere else to park or pay $50 per night for valet. Just charge the $50 per night and call it a day. Worst part of the stay by FAR is the outside noise. Motorcycles and backfiring cars well into 3am. 14th floor room with window facing downtown. Hotel says “text us anytime” and we’ll get right back to you. No response. Again, great location, but if you can’t seen through noise equivalent to fireworks..,

The hotel itself was very nice. My room had gorgeous views. I didn't give them 5 stars because of two issues: not enough on-site parking, and an elevator malfunction, which could have been handled better. Not sure what they can do about the parking, but I had to park 4 blocks away and cart my luggage down the street. They had two banks of elevators, each bank served specific floors. Two elevators in each bank of four were in service. At a very busy time, one of the elevators got stuck on an upper floor (18 floors in this hotel). The lobby was packed with people trying to get to their rooms. I went to the front desk to ask if they could put the other two elevators in my bank in service. I was told engineering was working on it and security was going to assist guests to their rooms. Nope, didn't happen. We weren't kept apprised of the situation, security did nothing, and it took another 30 minutes for me to get to my room. I was on the 16th floor, so the stairs were out of the question for me. But , having said all that, I would stay there again due to the location and quality of the rooms.

Perfect location to visit The Arch and Busch Stadium/Ballpark Village. Once we parked the car, we didn't need to get back in it till we were ready to leave for home. Hotel staff at check-in and check-out were very professional, friendly and helpful. Room was great, nicely furnished. Only comment is the vinyl padded headboard on the wall was a little flaky from where people have leaned against it sitting up in the bed, then the flaky vinyl sticks to your head (or pillow if you put it up to lean against) and gets on the pillowcase, which is kind of gross. And the design of the shower door, collects water so when you open the door to get out of shower, all the water spills out onto the floor and makes a pretty big puddle. But We'd still stay here again!

Excellent stay. The hotel & room was very clean and comfortable. Parking sucks so I would suggest using valet. Will be staying again.

Excellent hotel. Staff are super friendly and very on top of things for the property. The rooms are clean and clearly well maintained. The food in the in house restaurants is good. However the breakfast buffet is wonderful if a little expensive. They are also right across the street from the old St. Louis Courthouse which is a nice attraction however it is currently closed for renovation. My only complaint is that sometimes people will try and bum money and smokes off of you if you go out any of the side exits. However this isn't a huge issue and the staff seemed to manage it well.

The rooms were clean and nice, just a little small. Proximity to the arch can not be beat. No breakfast or kickbacks, but we had a great experience.

Good hotel with friendly staff

Every employee from checkin to waitress to bellman were friendly helpful and good at their jobs!! Highly recommend

Evenings were VERY noisy from the freeway traffic and only 1/3 of the elevators were operational, while the remaining elevators were VERY slow. Also there is plenty of close parking but I was instructed by the hotel staff that the self parking was full which was not true

When we were stay is not have water!

The bathtub faucet didn't work, and I had to run bathwater with the shower head. The tub had chipping paint all over it! The elevator kept getting stuck and took forever to move and got stuck on each floor