Really disappointing stay. First the positives. The location is good if you are doing a variety of LA places to visit, ie the Studios, Santa Monica, Beverly Hills, Dodgers etc. the staff (with the exception of one) were really nice and friendly. Now the downsides - firstly the rooftop pool (which was one of the reasons we booked it), they sell day passes to non hotel guests, and during our six day stay we only managed to get a lounger once. One day it was completely shut (for a private party) and Friday and Saturday it is packed with party goers (100+), so our kids were disappointed to say the least. So it’s a party hotel right ? Not quite. The bar downstairs (called “The Riot House”) closed at 9pm if not early some nights, and the barman is rude and lies about the opening hours. The final negative which wasn’t great was we couldn’t get into our room until 5.30pm on our arrival day , which after a 12 hour flight is less than ideal. The management eventually gave us one night free (charged for 5 instead of 6) and waived the destination fee so in the end it was an ok outcome but wanted to post this to make sure other families don’t fall into the same trap re the pool or if like to sit in a hotel bar playing cards etc in the evening. We spent most of our late evening in our room.

Property is conveniently located near Beverly Hills and Melrose, which were some areas we needed to visit during our stay. Unfortunately our room smelled of cigarettes and our shower was clogged when using and toilet was running the entire night. The noise of the toilet kept us up. Not worth it, when you’re paying those kind of rates a night. Would stay at the Pendry next time for a few extra dollars.

The room was spacious. The staff was friendly and knowledgeable. Would definitely return!

Highly recommend the Andaz! Fun, historic property in a great location - and the snacks in the looby were a nice touch. :)

Nice hotel

This hotel was great. A few things I wish I knew before traveling: the pool was not exactly for kids (think more Vegas pool party than chill lay by the pool) and parking was $70 per night.

Close to everything but the bar is kinda slow definitely not the place I expected

Never mention about parking from the web, and the cost of parking is very expensive

Incredible hotel, we came for the rock and roll history and fell in love with the service and staff. We arrived late and all the systems were down (due to the crowdstrike outage) however there was no heightened levels of stress from the staff who calmly explained the situation and handled everything. Because of the outage they were unable to get our room ready and had to upgrade us! We were upgraded to a suite it was incredible and I could have sat in the balcony/sun room watching sunset blvd all day! Everyone in the hotel was super friendly, helpful, and all-round pleasure. Cocktails in the pool bar were excellent and we loved Brian, he was so good at his job! This hotel is up there in our top hotels globally if you are visiting West Hollywood I wouldn't consider anywhere else!

Superior customer care and excellent access to shopping and restaurants

The hotel was lovely, great location. Staff was very friendly. Helpful restaurant recommendations. Housekeeping was sweet and very thorough - Lourdes was lovely. Thought the rate included parking but it did not unfortunately.

The young lady that took care of us at check-in was fantastic. Very knowledgeable and helpful. It was a great way to start the visit after being on the road.

When booking a hotel with a pool, a guest expects full access. However, that is not the case here. The hotel sells day passes, chairs and cabanas fill up quickly and on a beautiful day you’re out of luck. On a separate day when I did find a chair, I found the bartender rude regarding even sharing a menu prior to food advice opening at 12:30. The bathroom in the room needed painting with some spots peeling. On the plus side, the restaurant in the hotel was good and the housekeeping staff was lovely.

The stay was nice what I didn’t like is they allow people from the outside to use the pool on the roof top for a few , because of limited chair we were never able to find a spot when we got there. Beside that the hotel was nice the location is also nice but a little far the the Hollywood walk of fame so all depense of your plan , I would stay their again

It was perfect…except the shower was slow to drain

Weird room lighting

Clean and i loved the water stations

Very nice place.

Great hotel

I can’t wait to go back! Absolutely loved this hotel. Thank you for an amazing stay!!

Great holiday weekend spent here. Staff was great and room was nice for two people. Great area to walk around as well. Pool is limited in seats so make share you get there early. However don’t be that person who leaves there towel and walks away for hours.

We recently booked a few nights here and were very disappointed. Aside from the room being very bare for the price point the pool was closed on the day of arrival and then when it was open it was invaded by day pass holders which completely ruined the amenity for guests paying a premium for a room. It’s not an exclusive hotel, they sell day passes to their pool for a very cheap price and it gets so over crowded there’s no where to sit or lay. The cabanas get reserved by the day passers which make them unavailable for guests to reserve. It was beyond over capacity. Very disappointing. The surrounding area is what you would expect for sunset blvd. Parking is overpriced as well.

This hotel is clean, modern, and has great staff. Stayed only one night, but would definitely go back. The room I had (regular king) was big and super spacious. Bathroom was nice too. My view was of the hills and homes behind the hotel as I wanted a room in a quieter area. Staff was courteous and all lovely. Lobby area has lots of comfy seating, and has cold water and free snacks daily. Price was better for me on Expedia than direct through the hotel. Glad I experienced and Andaz hotel. I’ll be back.

They need to be more specific for how to order room service and how to check out virtually.

The staff at the Andaz in West Hollywood could not be friendlier. The room was excellent. It is a terrific location right on Sunset Boulevard close to all of the restaurants. We had a most positive hotel stay.

Great

Our room was upgraded to a “city view” which was pretty cool, especially at night! The room was very clean, and housekeeping came every day which seems like a rarity since Covid. My only critique is I wish the pool was open late at night, we would’ve totally gone for a midnight swim. There’s a bus stop for the #2 right out front so that made it convenient to get around without a car.

Loved location and hotel. But amenities were scarce-no water in room or typical bathroom supplies such as shower cap or soap. Parking pricey. Food good but wish rest was open past 9 on weekends.

Great staff. Clean room. Great location

Great stay! Pool is an absolute vibe. Tons of places to walk to for dinner or short drive. Staff was incredibly friendly.

Great place to stay

We had an awesome stay! The staff was friendly and the room was clean. The only inconvenience was the parking, we had to pay $70 per night for the valet parking as that is the only option we had. I loved the hotel but I’m not sure I’ll be staying there in the future as parking is too expensive.