The elevator was "broken". We had to climb 3 flights of stairs every time. No offer of any kind of ADA alternatives was offered.

Check in was easy and fast. The elevator was not working for our stay. We were on the 3rd floor and had to tote our bags up and down.

You get what you pay for. If you need a place to sleep it meets that requirement. If you want anything more, maybe not. We slept there for the night and moved on.

This hotel maybe once was nice but no longer. We had a large room on the 3rd floor and learned upon check in the elevator didn’t work. The beds were very springy and 2 of the 3 pillows on my bed smelled of sweat. I didn’t use them. The indoor swimming pool was too cold to use though the hours were open early and close very late. We were able to get snacks very nearby so that was nice but the neighborhood was VERY sketchy. I washed my hair the day we left but found the hairdryer didn’t work either. The restaurant is located directly in front is probably one of the very best restaurants in town. A nice plus. Rent with low expectations and you won’t be disappointed.

The elevator was down, the hotel is severely outdated and upkeep is limited.

This is our favorite place to stay in the Salem Oregon area! We love that the bedroom is separate from the kitchenette/sitting area/dining table. Not just the run-of-the-mill hotel room. The pool and hot tub, the breakfast, the friendly and efficient staff really make it the best option!

Elevator was not working. No breakfast as stated

The location was fine, tucked away right off a major thoroughfare. The room was actually quite nice and a great value for the money. There were a few water stains on the ceiling but that can happen. i was under the impression the hotel is either coasting and letting the property die before selling, OR they are investing in the property. The pool was cold, but decent. The pool was the only amenity we really used that was operational, also the only amenity that was marketed. There were other amenities not operational, however, they were not listed so i am only mentioning that they may be up and running later, but for my visit they weren't... but they again weren't marketing as having them so nothing really lost. The Sauna, Hot Tub, and Steam rooms were all out of commission. So if you're into those amenities, maybe call ahead to make sure you know what you're getting when you book. The staff were all very VERY friendly, sometimes unexpectedly. I even left my phone charger in my room ($80 value) and when i called and then came to the front desk to retrieve, it was there at the desk waiting for me. So the staff is kind but also seemingly honest. I would stay here again, especially for the value. Really great rooms for the price. The property overall is just either on its way up or out.

Stayed on the 3rd floor. The elevator was broken. Inconvenient location. Staff was nice. Room was clean. Price was great

Elevator was broke. Had to climb stairs to come and go. No warning while booking room.

I appreciate the price, but no elevator access was not disclosed until after we checked-in and there is a NO refund policy. I don’t think it’s right they don’t post that on the website or before check in and then tell us there’s a no refund policy. My father is disabled and cannot climb 3 flights of stairs. So he couldn’t stay in the extra room I booked him. I believe that’s false advertising and just bad business. The hotel is close to lots of restaurants and stores, so that was nice.

Room had lots of space and price was excellent. Downfalls…. Pool was not in service nor was elevator

Was in a junior suite for four nights. Nice queen bed sectioned off from kitchenette area that had microwave mini fridge and a coffee pot, as well as a sink cupboards a nice size counter and drawers. In that area was also a couch some end tables and a chair. The couch transformed into a bed and our boys loved that as well as how much room there was four of us stayed comfortable no one in our bubble. Last night finally pool was open and until midnight that was amazing!!! No elevator which sucked for luggage purchases only really. We had been paying around 90 a night until that night it doubled to 183 that was RIDICULOUS to me…. Most reception were knowledgeable and courteous a couple arrogant and rude… overall we enjoyed our stay

After checking in was told elavator was broke and we hag to walk to 3 floor and i am 78 aunt wad 82 and sister 69 . We could not go to dinner becsuse of stairs so called desk to see if anyone in the area deliverd and was told i could download grubhub. Needless to say we snacke on chips. And couldn't wait till morning. I tryied to cancel befor we checked in but was topd we had to call 24hrs before . We were also told it was not a safe place to stay. So never again

Expensive for what it is

Quite

The elevator was down in the hotel otherwise it was a decent place to stay

Elevator did not work says it’s on the website on the bottom which probably didn’t read at bottom and asked for late check out and 75.00 ridiculous charge almost for whole other night charge all I wanted was one more hour check out

I don’t understand how a property is that bad, carpet was so dirty, elevator broken, bathtub filthy. I didn’t even take a shower because of the condition. We slept so poorly the walls paper thin and super noisy neighbors.

This hotel is in dire need of updating. The worst part is that the elevator has not been working since May and no information on when it will be repaired. Either through the Shilo website or Expedia advised of the downed elevator. There are no ground floor units either. While the room was relatively clean, the bath/shower fixtures didn’t work and the age is showing in the mattresses, flooring, walls, etc. If it wasn’t for the staff being friendly and helpful, this would be a no star rating.

Unfortunately the elevator was out of service and our room was on the 4th floor.

When we made the reservation we were not told the elevator was out. The front desk staff was defensive and surly, but the cleaning staff was lovely.

The property has a couple of repair issues but the staff really make up for it. They are really sweet folks and I'm happy to get around the shortcomings of this place because of the wonderful staff.

The toilet was not working at ALL. The water valve for the toilet was turned off because of it was turned on the water would gush and overspill from the toilet. So the water was turned off and I wasn't able to use the toilet in the room.

Went very well

Nice hot shower! Our room was comfortable!

No elevator or breakfast that we were not aware of until arrival. Hotel is old and has lost some of its attraction

The facility's elevator was not working, and I saw no efforts to fix it. They have no ground floor rooms, so me, a 75 year old cancer patient with a heart arrythmia, and my wife, with arthritic knees, had to lug luggage up and down a large staircase. Additionally, during the hottest days of the year, the swimming pool was "under maintenance" and closed.

We were aware that the elevator was out before we arrived. That was a pain lugging everything up and down. Other than that we had a suite s as no it was perfect.

Old and not maintained

Elevator not working. Pool not clean. Hotel badly in need of renovations.

Elevator was broke and the room had a bad smell.