Accommodation was clean and spacious. it was a business trip therefore only need a room to sleep and do some work after hours, it was a three day stay but they either don't do room service or forgot my room as know one attended to make bed or change the used coffee cups whilst I was at work. The restaurant staff were helpful in giving me clean cups and top us of milk and coffee to use. Breakfast was served early buffet style and was good quality. Unfortunately they over charged me for breakfast as I was the only one staying they charged me for two each day. the staff couldn't refund my card at the premises and had to ask head office to sort the over charge they took my details and I am currently awaiting the refund. They do serve meals in the bar and there is a Chef and Brewer restaurant alongside the premises. I dined there each evening as there was a wider choice on the menu. I was unaware on arrival that there is an concession on on Parking and paid for the first night at the machine. Hotel was ideally placed for work.

A nice hotel in a great location about 30 minutes walk from the city centre. A good clean, quiet room. One criticism, the buffet breakfast was poorly stocked and the cooked breakfast was cold.

Room not cleaned, bed not made, towels not changed, coffee tea not replaced

Pleasant staff, good food comfortable bed nice shower room

Dam behind hotel. Peaceful walk in summer. Lovely

Ok it’s a small hotel that does not have the usual gym and facilities but if all you need is a room with bath/shower it’s ok. Place could do with a coat of paint in places however the lounge bar overlooking the lake is great

Nice small hotel by rowing lake; on edge of a county park. It’s basic but has all you need. Really secure. Showers are amazing! Definitely aimed at those who appreciate a quieter environment. If you want the full 4star stuff (gym, pool etc) go elsewhere. Highly recommended for friendlines.

Impressed and will come back.

Stay was good, room on the small side but clean and well presented

Terrible. Shocking. Avoid. Got to room. Was OK. Decor tired. Was windy and wind was whistling through the windows. Very noisy. Room was large with a lounge area but the entire room had 3 small wall lights which was not enough light to work in. Room was cold and heaters cut out after 2 mins. Luckily I had a heater in the car which I brought in. Noticed in bathroom in morning there was the previous occupants rubbish still in the bin. Makes me wonder what else was not cleaned properly. Went to bar for dinner. Waited 35 mins for pie and mash. Mash was cold. Pie clearly cooked, frozen and put in microwave as crust was so hard knife and fork would not go through. Complained and swapped for a sandwich and chips. Chips were good but sandwich had so much mayo on it was inedible. Breakfast. Hottest thing was the O Juice. Terrible. Everything was cold. Had to go through 10 plates to find a clean one in the pile and cutlery not clean. Shocking. Ended up with toast and a cup of tea. Was told manager would contact me. 12 hours later and nothing. Avoid.

Good accommodation but bar and restaurant service

Very friendly location with long walks along the river, comfy bed, cleanliness, powerful shower but body wash was finished so spent longer washing my hair.

Would stay again most definitely. The food was amazing, didnt expect it to b a good as it was. The staff were welcoming. Rooms where just as shown on the piks.

The property is very well looked after, and there's always someone cleaning

The hotel itself is okay, a bit pricey for the facilities but staff were helpful and polite. The nightmare started with the parking fine I received after my stay, despite registering my car at check-in. I now have an aggressive fine company wasting my time and I wish I hadn't stayed here at all. BEWARE BOOKING FOR THIS HOTEL!

Seemless stay. Easy parking on arrival (although GPS seems to send you to the pub around the corner). Noone on reception, self check-in. Good night sleep, no disturbance.

Short of staff at breakfast food needed topping up

It’s a safe secure hotel. Rooms are of basic design but have great showers. View down the lake from the lounge windows not to be missed

Lovely view from the room side

It’s a basic style hotel with a lot of friendliness as standard. The rooms come with shower-Bath combination and the showers are fantastic! It’s secure, staff happy to help, great service that could put a 4 star to shame. A little worn in places but a nice place to stay

Great location- walkable to town. Lake to walk round in front of hotel. It’s friendly,comfortable and secure. Rooms a little basic compared to big chains but it’s got its own feel. Amazing showers in all rooms. Sit and watch the world go by from the lounge.

This is a friendly efficient basic hotel set in beautiful surroundings- got great nights sleep each night of stay. No noise pollution and choice of to eat in or at the pub next door. Will be returning

Very happy clean nice room and breakfast.

Good value for money for a two-night stay. Having booked one room for myself and a room for each of my two children, the self-service check-in required me to make a separate payment for each booked room. However, they were good-sized double rooms, with adequate facilities. I found someone else's sweet wrapper under my bed and the bath/shower taps were not very precise. There was some noise from guests noisily shutting doors after midnight on our corridor but the beds were comfortable.

Every thing was perfect

Overall stay was good, the staff were super friendly and polite. I admired the scenery and the food choices from the brunch menu were great.

Slept like a log for seven hours - that's not bad in any hotel. Great check in with my favourite receptionist and...well, that was it...didn't use any of the hotels services this visit

I liked the property but the weather was inclement and therefore was unable to explore the area around the property. The self check in process was a faff, and would be much easier if the receptionist sitting there was utilised in this way! One night of my 3 night stay was disturbed throughout the night by noisy guests in rooms nearby, being inconsiderate, and unaware of the impact they were having on other guests. The staff apologised the following morning, but that was all they did. Could have made the stay more comfortable following complaint.

This hotel frequently sells twin rooms as doubles but they are poor versions of doubles and the booking system sells a double room not 2 singles pushed together. There is no attempt or effort to fill that dreadful gap down the middle, not even zipped together just a huge gap that you cant escape from all.night. They should not sell such poor twins as a double, when you buy a double you expect a double and there is.never any notification to say you might have a single pushed together - cannot be trusted

Never stayed in a hotel where chambermaid were knocking the door with DO NOT DISTURB sign 3 times from 9am until the checkout!!! And it's on Saturday morning!!!

The place was warm and the view was fantastic. Mistakes were made by the hotel which concerned us for the security of our belongings but hopefully that mistake won't happen again. Breakfast was okay but not the best.

The people on reception where great, however i booked through booking and on arrival it was an automatic reception, i went through this process, and since then i was double charged by the hotel, called several times since i stayed and found out in was double charged, AND NO ANSWER! NOT ONE PERSON has answered the phone, be carful people....you maybe double charged like me.