Good location near Cambridge. We were visiting for university open day.

Room was not very clean. The windowsill was grimy and had ring marks where drinks had been stood. The telephone flex was all mouldy and there was a lot of fluff on the floor around the bed.

Staffs

Surroundings

Didn’t have any.

Room lights didn’t work and bathroom door didn’t shut.

Very quick last minute booking availability. Staff friendly and reassuring about the parking which is shared with the a14 services.

Shower had black mould. Air con unit was noisy, had to turn it off halfway through the night.

It was all adequate for our needs

No complaints

Location

Not very clean, wasn’t well equipped with necessary items, we had to keep asking them.

the location

the room was filthy dirty, the beds were so uncomfortable cheap and nasty mattress, the outlook was very overgrown and the décor was awful

Breakfast

The room was filthy, the sheets in general were clean and as we had been travelling all day and arrived at 11.30pm we had no option but to stay for the kids. The toilet itself was cleaned but there were pubic hairs all over the floor/ shelving area beside the toilet and I would never have stepped in the shower! There was stains all over the carpet, thick dust on wood above bed, broken light, damaged sink. It was clear that a general quick clean/going over the main areas had been skimmed but the rest was a build up over time. This hotel is in need of upgrading and a new cleaning team! The staff were fed up themselves of complaints as there was another couple complaining when we arrived. Oh and our keycard didn't work and had to walk up and down stairs 3 times before I got let in by master key, couldn't get in ourselves had to be let in each time. Reception said maintenance knew about it but it wasn't sorted! Stayed at a Premier Inn for same price week previous and it was a different world. Ramada you let yourselves down here.