It was nice and clean and breakfast was great

It was perfect for my trip

Not exactly the cleanest room. Had to call maintenance about shower

It was a very nice hotel. The employees were extremely nice.

Erverything was great, first day breakfast was fantastic but the second day was bad

The room was great, clean and well maintained.

The rooms are big and very clean. The staff is very friendly and helpful.

The area directly across from the hotel was run down. Compared to other Hampton Inn stays, the complimentary breakfast was not very appetizing. The beds were uncomfortable, as well.

Comfortable beds, friendly staff, would stay again.

Was horrible. It said this hotel had great reviews, but it wasn't as it seemed. Our room must of had a huge flood in it because there was new carpet on top of old carpet. Flimsy laid down. There was mold right outside our room by our door, where my daughter is highly allergic to. In that aspect, she was up all night coughing with a stuffy nose. Our ceiling were nasty, I guess from the flood. Wasn't even painted over. There was no other room to switch us to. For the amount of money spent in that hotel I could have went somewhere else cheaper and in better conditions. Not happy at all. Jaimie

I loved this place and everything and everyone was very nice. We loved that they served hot apple cider and cookies for their guest. We will definitely will be staying again.

2 night stay at this hotel. Upon arrival the room was 65 degrees. Turned heat up to 70, seemed to slowly get up to 67 after a couple hours. Went out for the evening and came back to a 64 degree room. Staff was great, switched us to another room but it had a barking dog next door. Finally switched to the third room and the A/C barely worked in that room plus shower rod was loose and wouldn’t hold up the curtain. Complained at breakfast, all of a sudden after returning to the room the A/C worked full blast. I guess a magic button was pressed to enable it. The shower rod was fixed that later that day while out. But later while asleep the second night, A/C stopped working and room heated up again. 2 nights and not one good nights rest. The staff was very accommodating, but the property needs major renovations for a Hilton property.

Spent the weekend to celebrate my sons bday. Across the street from wonderworks which was our destination. Really close to everything so the location is great! Lobby was super cute! Lemonade, cookies and dog treats available in the lobby. Breakfast was good. Staff was friendly. Rooms could use an upgrade. Restroom door looked like it was on its last life lol carpet is outdated which made the room smell muggy. Comforter had make up stains on it. So prob won’t be staying there again but overall wasn’t a bad trip.

Water in shower was cold. Air/heat in room did not regulate well.

There are many things I'd like to rave about. Our room and all the common areas we visited were exceptionally clean and convenient. The breakfast bar was filled with hot and tasty cooked food choices. The coffee was VERY hot which is an absolute requirement for my husband! The staff was eager to make our stay very enjoyable and each of them was very polite. We typically stay in Hampton Inns (or other Hilton properties) when we travel, and this one ranks among the top!

Overall enjoyed my stay

I like the breakfast, interior design, beddiing condition. The two things i dont like are: 1) the air conditioner is a bit noisy. 2) the room is a bit small compared to other hotels of the same level i haved lived.

Great location!

No service when the toilet got stopped up! Housekeeping did not clean our room! Toilet paper holder fell apart! Nasty disgusting worn out desk chair! Not like any Hampton Inn i ever stayed in before! In no way worth the price!!!!

I did not like the breakfast options. The eggs were dry and tasteless, The oatmeal was thick and goopy, sausage was dry and overcooked, butter packets were too small and hard. The only thing that was halfway decent were biscuits and gravy

Hotel clean comfortable breakfast added bonus breakfast staff very attentive but desk staff not very helpful on departure I asked about Hampton Inns in Nashville hoping to book ahead and staff member said she did not know of any in that area . My husband and I left I said wrong answer to question in route I booked a Marriott in Nashville

It was easy to get to all the places we wanted to go to in pigeon forge

Hampton Inns are our favorite hotels to stay in. Always clean and well maintained.

Came to town for a wedding. Brought my little 7 lb dog with me. Everything I used was great

There was a leak above the toilet and we reported it. It constantly left the toilet and seat wet and I had to dry it off each time we used it. The internet was very poor. Connection was not good to the Honors network. On the positive side, the breakfast buffet was well stocked and staffed each morning. The front desk staff was courteous, friendly and willing to solve our issues.

Property was nice

Place is looking a bit worn. Breakfast was excellent.

The staff was amazing super friendly best hotel i have ever stayed at

Had water leak in room above me and water dripped in floor last two days I was there in the bathroom

Upon arriving, the first thing that I noticed is that it was a smaller hotel, and it was pushed back off of the main highway a little bit to give it a little bit of quiet on such a busy main strip. Loved that. My kids and husband absolutely loved the breakfast each day. It was a little bit different with the main staple of waffles, eggs, in some sort of fashion, and meat it was always really good and offered a wide variety. Of course a free breakfast is always good, but this one would’ve been worth paying for. My main dislike was that the hotel was a little bit dated and of course, you never really see that in the pictures online. It look like they had tried to update certain parts of the hotel, and may even be in the process of doing more. But if you’re looking for a top-of-the-line state of the art new hotel, this is not it. This is the reason for my four-star review.

Overall, the stay was ok. The beds are super comfortable. The staff is very friendly, though when I went to check in, I was told I must be booked at the other close by Hampton. I went there, and was promptly sent back to this hotel, where they ended up finding my reservation. One thing that did bother me was that the side door to the hotel was not locked, even after the time it said it would be locked (11:00 pm). I would rethink ever staying there again just for that reason.

there was a dog barking all night for 2 nights and then there were people with their dogs 4 people in total eating breakfast with the dogs ....staff did not ask them to get the dogs out of there.... and then I could not get compensated for at least a stay because I booked through expedia... will not be back