The rooms were too small. The beds weren't queen sized like advertised and our room phone wasnt working and it was never fixed during our 4 day stay despite submitting a complaint. So we couldnt contact the hotel for any request or information and we stayed on the 5th floor. Also we booked the room for 3 persons but housekeeping kept outfitting the room for 2 with insufficient towels etc which was very annoying

The staff at the front desk was accommodating, nice and friendly, as well as the ladies that cleaned our room.

The customer service was great. The pictures in the halls were nice. The temperature of the room was good. The room wasn't clean. One of the bed's linens were dirty. The room wasn't that clean. The shower pressure and temperature were terrible. You could hear the party going on outside. Thankfully we were only staying overnight.

The room was filthy was scared to sleep under the covers, taped up remote. The door was sitting open upon my arrival, door rattled all the time someone else went their room next door I felt like someone was coming into my room.

As Miami locals who've admired the Clevelander's iconic party atmosphere for over 30 years, we were excited to finally book a room for two nights. Sadly, our experience fell short of expectations. Breakfast Blues Our breakfast, consisting of a croissant and coffee, required a block-long trek with my impairment of my knee and waiting in line. Not the start we had envisioned. Restricted Access and Disrespect Despite a sign at the counter claiming we had access to the entire building, we were denied entry to the pool. On the rooftop, where we were the only guests, security guard Joshua confronted us rudely for having two beers on the table. He accused us of intending to get drunk and even suggested we might jump off the roof. When we asked for a manager, Joshua made a call and then allowed us to stay until 11 pm, but no manager was available. Miscommunication and False Promises After going downstairs to speak with a manager, we were informed that no manager or supervisor was on duty. Head of security, Michael, explained the misunderstanding and said we could stay on the rooftop until whenever we wished. Went back to rooftop.Later, a staff member promised a bottle of wine would be sent to our room as an apology, but it never arrived before our checkout. Final Thoughts This experience was disheartening, to say the least. We hope the Clevelander addresses these issues to prevent future guests from facing similar disappointments. Specially the locals that we admire you so much.

The hotel itself was average, needs work. The bathrooms offer zero privacy, no ventilation, shower had rusty tiles, the faucets were hard to turn and it just felt unclean. The party area had way more hype than we actually experienced and the best part was being harassed by security in the lobby. I was actually approached and interrogated by a guard, even after providing him with my key card. He implied several times that I was a prostitute, awesome way to treat your hotel guests. Save your money check out The ocean front hotel very clean and great staff.

Great stay. Hotel is fantastic. Great location. Restaurant and bar is great.

Location is excellent. Rooms are small but get the job done.