Quite comfortable for a pair of twin beds. Well worth the price. Not a room you’d want to sit in all day, but great for having a convenient place to sleep. Perfectly located for our purposes. One block from U an S bahn, and easy walking distance to all old town sires

Customer service and cleanliness, front desk just rude.

I had asked for help finding church service times. The front desk personnel spoke great English but told me to research it. Not realizing everything is in German so I can’t read the website information. I overheard her saying the same to other guests asking for help with the reservations… do it on the website. Didn’t come across as willing to help.

The only benefit in Scala hotel is the location. I used to stay in Scala since a long time. But they changed a lot. No one of the staff is hospitable except for the Lady that serves breakfast. They don’t clean the bathroom. Only tidy the beds and change towels. The guy on the reception lectured me for asking for one more towel. The pillow is a duvet covered with a pillow case.

Walking distance to subway which brings you to the airport. Also good location. Good value for a 3 star

It was an OK stay. No bells, no whistles. Breakfast wasn't bad. Not sure I'd stay again but also not sure I'd return to Frankfurt.

We chose this hotel for its convenient location for public transport and the Christmas market. It is very basic but adequate. Apart from the gentleman who checked us in, the staff did not appear to be very friendly.

Our son got sick in Frankfurt and they were very accommodating. We stayed an extra day and the front desk gave us a great price.

Great place for the price.

Great location

Nothing wrong with the property but room very small, only enough for 1 person

Not bad

It was very affordable and conveniently close to city center. The temperature was hot inside the room, perhaps ceiling fans are needed in the summer.

Excellent location right in the middle of the centre, friendly basic hotel,shower very good,breakfast poor for the price charged very basic friendly staff plenty of restarunts and bars close by

Very nice and simple, only problem is no AC

Great location at a good price, we would stay there again.

Staff is nice, and the location is just nearby the shipping center. For business trip, it is a good place. However, because there is no workable air-condition in room, you have to open window. You can hear some noise from street at the midnight.

It was a great location for a stay in Frankfurt. Definitely recommend.

It was ok. The door in the shower was broken, and the bathroom was incredibly dated. It is also located across from a bar/nightclub which makes sleeping at a weekend almost impossible.

Excellent location and very friendly staff

Quiet, no-frills accomodation in a great location. Lobby and breakfast area are fairly modern, but my room and the coridors could use a real update. It seems like a partial renovation was completed at some point with an eye on the budget more than anything. Access to transit was a huge plus, and the area has a ton of great shopping and sightseeing. Overall, would stay here again myself, but couldn't recommend to overly discerning friends.

The staff was friendly efficient and very accommodating . Communicating with staff was easy as they were very comfortable in English German and at least one other language I overheard Staff also made good suggestions for food and things to do

The hotel is at the edge of the tourist and shopping areas. I felt safe during the day, but it felt a bit seedier in the evening. It was a hot summer and there is no AC. Couldn’t leave the window open at night due to street noise and safety, so the room was uncomfortably warm. They did provide a desk fan. There was no phone in the room so whenever there was a problem I had to go in person to the front desk. The young guy at the front desk most of the time was extremely rude. There was an older woman that worked there and she was quite helpful. That said, I would choose another hotel next time.

Convenient to Zeil shopping area, restuarants, bars, U line that takes you directly to airport in 20 minutes. Room was very small and lift goes to 8 floor, 9th floor you must climb a set of stairs. Check in was fast and easy and staff was very helpful

Fridge/minibar didn't work, room incredibly hot (only fan, no a/c)

No climate control Room in first floor too noisy Mattress too soft Location optimum Breakfast very good

Location in the city center, safe don’t work, them put me to different room, and after change for Another room with extra payment

No AC

This hotel is deceiving and nicer then first appears from the outside. The unfortunate issue for this hotel is broken cooling system and it appears that it has been down for some time. It is a shame as hotel is well located, cpmfortable clean rooms for the price, but I could not recommend this hotel for people looking for a location in the heat of the summer. The room temp simply could not be cpntrolled.

It’s a great location to get around, easy access to Frankfurt Airport and may of Frankfurt’s parks via the metro, there are many places to eat nearby. I stayed on the 9th floor in a single room, it was really clean except for a dusty shelf above the clothes rail, which I only noticed the night before I was checking out. I did find it a little disconcerting that the fire alarm system, only seemed to exist 3/4 of the way down the corridor on the floor I was staying on. I can’t say this for all rooms but my room had a battery operated smoke alarm, the type you would have in your own house. If this is the case for all rooms and if a fire were to happen, it could be sometime for the smoke to reach the fire alarm system in the corridors, delaying of course the rest of the guests staying there from being alerted to evacuate.

The hotel is in a good location. Hotels nearer the main station are in a much worse for wear area. Simple, clean and easy. If you’re looking for a budget stay near a nice part of town, this is what you’re looking for!

Convenient to the Zeil shopping area and well served by the U & S Bahn connections. Hotel is no-frills but it was good value and the staff were friendly