The staff was exceptional. Tracey was particularly helpful. Breakfast staff excellent, too. BUT only occasional housekeeping was inconvenient. Ice machine was broken all 5 nights of our stay. Room was quite small for 3 people.

Check-in at the front desk was quick and efficient. Both of our suites were spacious, modern, and well maintained. I appreciate all the amenities such as 24hr guest laundry for $1 wash per load.

The room was nice size house keeping was good . Did not realize that the suite room didn’t have bath tub for children and had two suites. would of like 1 room to have a tub. The breakfast food was good , but was tippy toeing to reach the waffle maker myself and my adult daughter 5 foot tall could hardly reach it and burnt hand good. This is the only one that I have been to that it was up so high and I only stay at Hamptons when traveling. And as for the front desk I believe her name was Tracy. Didn’t seem concerned at all never even apologize or offended first aid, but said it was the Hampton policy and layout. I feel the counter it was on should be lowered.

The best

The staff was very friendly and helpful!

Not quiet

Was an excellent experience. The room was clean and comfortable. The pool was nice. Would definitely stay again.

The hotel was fine. Great location. The breakfast for not great. Not many choices and the sausage looked old and over cooked.

Great location and nice room. Very busy when we were here but the staff was super attentive

I stayed here with my family for a night and it was extremely ideal. I love hotels with excellent shower pressure and really good hot water (it does not matter whether it is the summer or winter months). Both their shower pressure and hot water was excellent. You can tell they are working hard to renovate the place and I would encourage them to keep going because there is more work to be done. But my experience was extremely positive. The bed was great. No noise. No smell (I am not a fan of smelly hotels). It was clean. A ton of free personal parking. Free wifi is always a plus. I came with little kids and they had youtube on the TV so we could watch pbskids live. I didn't eat breakfast but there was something for my kids to eat, which works perfectly for me. One of the elevators did not work, but the other elevator worked just fine. The building is pretty petite so we used the stairs and I got some steps in. All in all, I have no complains- a bit pricey but worth it for a family of four.

Quiet

Great value for the price.

Staff is very friendly, hotel is clean, quiet and newly renovated.

Personable and courteous staff that value my patronage…..😀

Outstanding

This place looks clean from the outside but the inside is horrible. Had to switch rooms after 30 minutes due to finding bugs in clean so called towels went to a so called cleaner room same thing dirty couldn't wait for the night to over with to check out.

Great Service

Nice, quiet place.

I had an unpleasant experience with the front desk staff during my stay. The lady working the evening shift was particularly rude and lacked basic courtesy. I asked for four extra pillows and a towel, but she rudely denied my request and then later offered only three towels and two pillows. A courteous denial would have been understandable, but her attitude was unacceptable. It makes me wonder how she secured the job when there might be more deserving candidates who could treat customers with politeness and respect. The bathroom also had several issues. The shower pressure was inadequate, and adjusting the shower faucet was tricky; it required careful maneuvering to avoid getting scalded by boiling water. Additionally, the sliding glass door for the shower had a loose screw, causing it to jam. There was no one available immediately to fix it, so I had to manage on my own. Lastly, the breakfast options were very limited. They offered waffles, omelets, hot dogs, butter, bread, fruits, cereals, coffee, and milk. Overall, the experience was disappointing and did not meet my expectations.

Front desk clerks were very friendly and professional awnsered all my questions accordingly.

Excellent

Everyone was nice & I really just enjoyed my stay will be booking again soon

Let’s see, the hotel needs to be updated, the room smelled like pets were in it, the toilet backed up this morning! The food was horrible.

I really liked the bed

Other than the stress of a fire alarm in the AM the stay was very nice.

We like that the pool closes at 11am instead of 10am like other hotels in the area. Room clean and great breakfast buffet. We will stay again.

Good breakfast

King bed was comfortable, plenty of towels, staff were friendly. The outside landscaping has many, many weeds.

Nice facility

It started with checkin, we were not advised that the maids are every other day. Then when we asked for more towels (6 in the room) only three towels….we were told it was a 30 minutes wait. Then, when I went down no one was at the front desk. I waited for 30 minutes, still no one. Then at 6 in the morning still no one at the front desk. When the maids did come they “accidentally” took two articles of clothing that were white. I assume they thought that they were towels. However, when you looked they were shirts. The hotel was not “clean.” Under the beds lay a lot of food that hasn’t been vacuumed, and dust in the windows and corners. The room was large and the staff especially the morning in the breakfast area were really complimenting and discussed the location. Too bad the rest of the staff wasn’t as great.

Great place. Easy access to hyways. And a great value for your money. Staff, especially the manager was extremely helpful and accommodating

I reserved a room with a king bed and a pullout couch. I was given a room with a king bed and a chair. When I asked to get the room that I reserved I was told I had to pay an extra fee. On the second day of my trip I finally got the room that I reserved but then they booked someone else in the room and we just so happen to be in the elevator and I looked at his key so we had to get him another room. If I had not see his name on the tv and been on the elevator with him, he would have walked in on me and my kids. The hotel was very unreasonable with switching the rooms. Seeing as though I reserved a pullout and they did not want to give me another room. After 20 minutes on the phone with Hotels.com, I was finally given the room with a $20 fee. Upon check out, I noticed they charged me $50 and not the $20 we had agreed upon. The customer service was horrible, but the hotel was very clean.