This is not a hotel. This is like renting a monthly room. It’s horrible check in People smoking pot in parking lot No 24hr desk

When we arrived it took forever for someone to show up to the desk to help me. Then they had no record of our reservation, even though I clearly had the confirmation in front of me. They sent me to a sister hotel down the street, and insisted my reservation was there instead. It was not. We ended up having to find another place to stay late at night. Also there were a lot of men hanging out in the parking lot just lurking. Then I was still charged and had to navigate a refund.

It was nice and homey

First time at an extended stay but this one needs updating. The staff are wonderful and I appreciated their cheerful assistance. The shower curtain is too short and doesn’t go into the tub so water goes everywhere when you shower. This would be ok if you were given enough towels. The drain plunger on the sink and towel rack above the toilet are broken and need repair. All of the towels and sheets, pillows and other linens need replacement replacing. We probably could have asked for another pillow - next time. Loved the full refrigerator but didn’t expect that dishes weren’t provided or extra towels without additional fees. The room is clean and the bed comfortable. Not a terribly place but also not great.

When I got to the hotel after my room was booked, NO ONE was at the front desk. It was closed and locked up. I haven’t got my refund back yet.

MY ROOM HAD A POOL VIEW BUT WAS NAILED SHUT

The rooms were smelly. The kitchette didn’t even have cups forget about other utensils although this is supposed to be an extended stay. No towels either. The front office closes at 10 pm and no coffee machine or breakfast. Worst place ever

Good value apart from the fact that the ‘kitchen’ was not equipped with cookware and plates and cutlery - we were expected to purchase these which was a bit of a shock.

Rips in the floor, old and outdated appliances, and terrific scene from begining to end. It was a nice place to sleep but other than that it was not great.

Property doesn’t look nothing like the pictures that is online there wasn’t even no one inside like a front desk you didn’t see anyone it was ghost town so how was i suppose to check in and know anything couldn’t even get my room this is very inconvenient because i drove 3.5 hours away from home just to come here and not have a place to stay

There was literally a hole in the wall. Frayed carpet. The staff was nice, but this place needs a facilities overhaul.

Very nice as always

Very nice

The property is convenient to our relatives and since they are relocating, we most likely will not use this property again.

The beds were uncomfortable, constant smell of marijuana, and yelling in the hallways.

The staff was so nice with us. Would recommend to everyone.

roomy rooms

the Worst experience I’ve had in my entire life at any hotel to this day !!! The manager was sooo unpleasant. I honestly felt bad for the other lady having to work with her.

I initially booked the property for my stay at the University of Michigan. I later found out that I have to change the day I am staying. I called the hotel and they confirmed the dates have been changed. Just before my stay, I checked the itinerary and was showing the incorrect date. I called the hotel and they forwarded me to their call center. The supervisor told me there was no way they would have changed it. They would not refund it or update the reservation. I inquired about why they would they would tell us they updated when they haven't. The supervisor said there was no way for them to do that and they had no way to check phone logs, who access our reservation during our phone call or any system of checks and balances. We decided we werent going to win this fight, so we opted to pay for the hotel for two nights and only use one. The manager Kita was helpful and stated she would allow us to check in a different date (initially we were told if we dont show up on the date of our reservation, it would be canceled) We came into the hotel around 8:20am, after walking around, looking for the reception, we called the hotel and transferred us to a call center who said they would check if there is a reception desk at this location. She confirmed there is but it is not staffed until 9am. After our wait, we finally checked in. The rooms were in poor condition, including stains on the carpet, doors missing off of cabinets, toilet paper holders broken off and BUGS! Big bugs!

I stayed for a week and was bothered the whole time! Front desk gave me a hard time checking in, getting toilet paper, an extra towel for the floor. It’s best to bring your kitchen utensils and pans with you otherwise you will have to pay. You have to walk outside the building to throw away trash. It smells like urine on the first floor and you are not allowed to lit candles even through your room smells like dirty carpet. 2/10 not recommended

- Entire hotel floor was sticky and damp. - Room was not sound proofed. Could hear other neighbors flushing toilets and closing cupboards and walking loudly above. - Room had a smell that required me using the fan the whole time. - Bathroom door didn’t close easily. - Water spout in shower was broken so water came out of the spigot and shower head at the same time. - Police presence was at the facility during checkout which further confirmed that I won’t be staying again. - The one big positive is the GM of the property. She went above and beyond with ensuring I was taken care of as much as possible during the stay. - Staff was friendly, but property was very subpar.

This hotel had no shampoo, etc or a hair dryer. They said that they are changing over to a month+ stay only but they also said that they no longer provide paper plates, etc. Paper thin walls and a very noisy clientele.

No coffee machines in rooms, no coffee in lobby.

The cleaning staff was very rude. The staff member tried to force her way in to clean our room way before check out time. Then reported to front desk that we refused to leave room. Just terrible service. You get what you pay for. Next time I won’t stay here

It was not a good experience staying at this hotel. When we checked in there was not even a hand soap in our room. They don’t provide any soaps or shampoos either. We had to go and get some basic stuff for our stay immediately after we checked in. There was no TV remote, no bath tub mat, only one towel in the room. When we asked for it, the only person managing the hotel, said she had kept all these items in the room personally. It was a part for her inspection process!! Finally she gave it after we asked her to come and check the room. Overall not a good experience and will never stay in any Extended Stay hotels.

could have been cleaner. nice and quiet

Staff in pajamas and the shower didnt work

No frills hotel. Clean room. Kind of a musty smell

It doesn't seem like they clean the bathroomthere was a ton of mold/mildew around the nozzles. I have photos...

I was not aware that daily housekeeping is not available for stays less than 14 days. I had an uncomfortable conversation with the front desk when I asked about it - I was informed that "this is not the Ritz or the Four Seasons."

Building is a little tired. I tried to register my Marriott’s Reward number but front desk was not trained to do that. Overall staff were friendly.

I woke up in the morning of my stay and I am covered in big bites across my face and neck.