Needs a complete remodel to the rooms and a better cleaning staff.

Good property

Property needs updating. Carpet in lobby smells. I like that they have a dumpster outside for trash

Am ok with the staff courtesy and the settings.

Although check in was great and the staff then were very amable and accommodating (they gave us 2 extra rooms due to and error on their end). It all went down hill when we noticed that there were bed bugs in 2 of the rooms we had reserved!!! Some of our family members woke up with bed bug bites! We wanted to let them know, but their office has limited hours of operation. Also, when we wanted to check out, we waited until 10:30am to return the keys, but they never showed up, despite having a sign that said their office hours for that day was from 10am-10pm!!! The place is nothing like the pictures and it is very run down and not clean. I could not sleep there so my partner, myself, and our dog ended up sleeping in our car. This is by far the worst hotel I have reserved and I do not recommend it at all.

Nothing special but very clean, great for the price.. great location, not sketchy at all and close enough to the city.

We had many issues with the lights that weren’t fixed. The shower didn’t have a way to keep the floor from being soaked as the curtain was way too short. There was almost never someone at the front desk for assistance. We were also told when we booked that their was an onsite gym, upon arrival their was none and additionally staff was rude when I asked about it.

It could be cleaned and updated way better!

It’s run down, broken fixtures, smells dusty and moldy

Weed smell e.... refunded me while i was staying there and i had to pay when i left but the staff was amazing n helping it sucks hotel was ran down room door was kicked in but never fixed right

All the staff are the best

Best staff ever!

Love my stay fully

Best

When I got to my ground floor room, I found that the window was open, the tv was on and someone had been smoking a lot in my non-smoking room. There was black mold all over the bathroom ceiling, the kitchen was dirty and the cabinet doors were broken, there was food or something on the ceiling and stuck to the smoke detector, the carpet was damp and the tv would not turn off. Because the front desk closes from 10pm to 10 am, I could not get a new room. There was no ice machine in the building or ice trays in the room and my key did not unlock the vending room. Again, no hotel staff on site after 10. The carpets throughout the hallways were dirty and sticky. When the front desk was finally staffed again, the clerk acted like this was nothing new and did not apologize. She moved me to a smaller room, but I had to insist on a discount for the downgrade.

The location is very convenient, and the staff was helpful and polite. But the condition & cleanliness of the room wasn't good. There was a noticeable musty smell as soon as you walked in the room, which never went away, even with the fan on, as well as the smell of stale cigarettes, even though it was a non-smoking room. There was mold around the edges of the bathtub, and the cover on the florescent light in the kitchen was completely off. The in-room AC cooled sufficiently, but it was very loud. On a positive note, all the staff I interacted with were polite & pleasant. The hotel is in a location convenient to shopping and highways and was generally quiet. In addition, I travel with a service dog, and appreciate facilities the easily accommodate that, and are compliant with the ADA. I would consider staying here again only if the room was in better shape--at least without the mold

Made reservations for the 4th of July weekend, we got there on time but our room wasn't ready. We waited about 40 minutes so they can give us a dirty room. We left to see the fireworks, when we came back my kids took out the bed from the sofabed, ages 9 and 12, they were horrified when they saw the mattress so dirty, we thought there picked it up from the garage. My husband and I were thinking of leaving the hotel but since it was very late our baby age 1 was already sleeping, we were tired of drinking, I went to complain nobody was there, until I called a number someone showed up and said there were no rooms but they can give me a roll on bed, until tomorrow morning so the manager can give me another room. So they promised on changing our room, so we left to the city, they said the new keys to our clean room would be in the table, which they lie, we got there our room was locked, we needed to get in to get our things so again nobody was in the front desk, until 25 minutes later whe I called again, they open my door, I asked her which was our new room, she said she didn't have no clean rooms for us, so at the end we were there for 4 days 3 nights in that dirty room, at the end the manager refund me the days. Very bad experience, will never stay in that hotel again. There excuse was the they don't have enough house keepers

Laundry facilities very convenient

The front desk people are excellent and are willing to help you out

Rooms were great.

Pros - inexpensive and convenient location. Cons - indifferent and unfriendly staff at desk, shabby conditions in room, broken elevator, room air conditioner sounded like a truck with a bad muffler, minimal toiletries (one bar of small soap), worn mattress that had a pronounced dip/indentation, bad pillows, musty room smell.

When we first arrived it was very late so the lobby was closed I expected to have a difficult time but there is a phone in the entryway to call someone to come to the reception area. It was pretty easy and she didn’t seem to be bothered by me waking her up. Then we went to our room which wasn’t clean at all. It was only half done by housekeeping so I had to go back down to reception, wake the lady up again for the second time, and move all of our stuff back down to the first floor to our new room which was very clean for a pet friendly room, larger than I expected, and right next to an exit door making it easier for my dog which is the reason I gave 4 stars. All in all they fixed the issue quickly so I would definitely stay again if needed.

For one night stay it was ok, not good or excellent. If is call extended stay does not show that, no cooking supplies, no silver ware, no toaster. The bathroom was very unkept and does not look good. The tub is very slippery and somebody could get hurt. The reception is very I had to wait about 1/2 hour for somebody to come to the front desk. Also for the internet a room number I had I could not use for internet, they put a different number than the room number and the phone was not working I had to come back to the front desk. The refrigerator was making a very loud sound and I had to turn it off. Not very good I think you get what you pay for. But for about 15 dollars more I could stay in a better place.

They need to clean there rooms properly

The room was dirty.The bathtub was disgusting. No cups of silverware even though it had a kitchen. Only good thing is they allowed dogs.

The check in process was good! However the room was not that clean and had a musty smell. It also was uncomfortable. The bathroom faucet leaked and almost fire hazard. It was close to the event i was going to, so that was good. But i will not stay at this location again.

Horrible. Dump.

It has a stove top but not an oven so there are many things I could not cook.

Great property for the value and one night stay

I WOULD SUGGEST THAT THEY DO A THROUGHOUT CLEANING OF THE ROOMS INCLUDING THE WALLS AT LEAST (TWO TO THREE TIMES A WEEK).. THEY SHOULD INSPECT THE WIRING OR OUTLETS AS SOME SORT OF MAINTENANCE SCHEDULE. UPON MY VISIT I NOTICED THE OUTLET BY THE SINK HAS SOME BLACK BURNT MARK. I NOTICED THE OUTLET BY THE BED DID SOME POPPING WHILE I ATTEMPTED TO SLEEP. IT WAS DIFFICULT FOR ME GETTING TO BED ON THE SIDE I CHOSE BECAUSE THERE IS NO ROOM TO WALK.. I SUGGEST THEY FLIP THE LAYOUT OF THE ROOM THAT WILL BETTER ACCOMMODATE THE ROOM. THE ROOM WILL STILL HAVE THE SAME FOOTPRINT, OF COURSE!! LAST OF ALL.. THE HALLWAYS WERE DIRTY, SO WERE THE WALLS. IN MY ROOM. A FRESH COAT OF PAINT WOULD DO WONDERS AND A BETTER CHOSEN COLOR MAY CHEER MORE PEOPLE UP

I like the location as it is convenient to where I need to go in the area.

I was not pleased with this Hotel. Front desk reception was not hospitable. The room smelt like cigarettes, the bed was so squeaky and uncomfortable to sleep in. I had reversed the room for 3 nights, after the 1st night I checked out.