The front desk service was excellent. The hallways were continuously dirty. Someone dropped a blue pill in the hall and it stayed there five days. The room i was in was clean but we did get a couple of roaches. When we brought it to the attention of front desk we got immediate service to spray the room. We did get constant cigarette smoke in our room.

We arrived at check in time(3:00). Waited for the rest of our party and went in about 3:15. No one was at the check in desk. We waited about15-20 minutes, by which time the lobby got about 6 more people waiting. I was first in line, told them we had 2 rooms reserved, and would like them to be close. He left the desk and came back another 10 minutes and told us we would have to wait for one of the rooms because it wasn’t cleaned yet. We went to one of the rooms (7 of us) and waited an hour for the room to be ready. We finally were able to settle in. The room was average but the beds were very hard. The bathroom was another story. I couldn’t tell if the tiles had been painted, but the grout lines were gross. Tub could have used rerouting. Lastly, I saw a cockroach scurry across the floor and run up inside the metal door frame, which had a gap at the bottom. Glad we only stayed one night.

It’s run down, broken fixtures, smells dusty and moldy

Weed smell e.... refunded me while i was staying there and i had to pay when i left but the staff was amazing n helping it sucks hotel was ran down room door was kicked in but never fixed right

When I got to my ground floor room, I found that the window was open, the tv was on and someone had been smoking a lot in my non-smoking room. There was black mold all over the bathroom ceiling, the kitchen was dirty and the cabinet doors were broken, there was food or something on the ceiling and stuck to the smoke detector, the carpet was damp and the tv would not turn off. Because the front desk closes from 10pm to 10 am, I could not get a new room. There was no ice machine in the building or ice trays in the room and my key did not unlock the vending room. Again, no hotel staff on site after 10. The carpets throughout the hallways were dirty and sticky. When the front desk was finally staffed again, the clerk acted like this was nothing new and did not apologize. She moved me to a smaller room, but I had to insist on a discount for the downgrade.

The location is very convenient, and the staff was helpful and polite. But the condition & cleanliness of the room wasn't good. There was a noticeable musty smell as soon as you walked in the room, which never went away, even with the fan on, as well as the smell of stale cigarettes, even though it was a non-smoking room. There was mold around the edges of the bathtub, and the cover on the florescent light in the kitchen was completely off. The in-room AC cooled sufficiently, but it was very loud. On a positive note, all the staff I interacted with were polite & pleasant. The hotel is in a location convenient to shopping and highways and was generally quiet. In addition, I travel with a service dog, and appreciate facilities the easily accommodate that, and are compliant with the ADA. I would consider staying here again only if the room was in better shape--at least without the mold

Made reservations for the 4th of July weekend, we got there on time but our room wasn't ready. We waited about 40 minutes so they can give us a dirty room. We left to see the fireworks, when we came back my kids took out the bed from the sofabed, ages 9 and 12, they were horrified when they saw the mattress so dirty, we thought there picked it up from the garage. My husband and I were thinking of leaving the hotel but since it was very late our baby age 1 was already sleeping, we were tired of drinking, I went to complain nobody was there, until I called a number someone showed up and said there were no rooms but they can give me a roll on bed, until tomorrow morning so the manager can give me another room. So they promised on changing our room, so we left to the city, they said the new keys to our clean room would be in the table, which they lie, we got there our room was locked, we needed to get in to get our things so again nobody was in the front desk, until 25 minutes later whe I called again, they open my door, I asked her which was our new room, she said she didn't have no clean rooms for us, so at the end we were there for 4 days 3 nights in that dirty room, at the end the manager refund me the days. Very bad experience, will never stay in that hotel again. There excuse was the they don't have enough house keepers

Laundry facilities very convenient