I think the bed had bed bugs. There were little black things all over the bed. And what looked like blood on the sheets. The bathroom and sink hadn’t been cleaned. It was disgustingly unsatisfactory and not worth the money

The hotel overall was good. They advertise a breakfast. We did not see one. They said it was a grab-n-go. We did see 1 coffee pot and a few oatmeal packets. There is no BREAKFAST OFFERED. The staff was friendly. The room was clean, but the bathroom had a massive amount of mold. I think maybe sealing the grout will help.

Overall okay for a one night stay, no common things like hair dryer and bathroom vents doesn’t seem to be working as there is no switch or sound from the fan

I received very poor service from a front desk employee during my stay. One morning I stopped by the front desk and I told the female employee that we need a change of towels for our room. The told me, in a curt manner, that I will need to gather the towels, take them back to the front desk and put them in a large bin next to her. When I brought the towels to the front desk, I asked the employee how she would know where to deliver the towels since I had not yet provided our room number. The employee said "I need to make sure that I get our towels back." The employee then said I can walk with her to where the towels are stored and I can take them back myself or she can walk to the room with me.

The hotel looked abandoned. Carpeting was dirty & not vacuumed. Desk clerk was friendly but not helpful. No carts available to take our luggage in. First room assignment the door was locked from the inside & we were offered no help to get in, although we were assigned a different room. Both rooms were handicap accessible & for hearing impaired guests. Neither of which did i ask for. The elevator smelled of cigarette smoke. The room itself was awful. The arm of the recliner chair was ripped & then taped with clear tape. The beds were sloppily made. No instructions given for the television, pool, fitness center, or breakfast given. The room temperature was either 90 degrees or freezing 54 degrees. We could not get it controlled. Toilet paper holder was missing. Lighting was awful & non-welcoming. Breakfast consisted of coffee that poured like mud & only sweetened "pump style" creamer. There were a few oranges out & a few bags of instant oatmeal, no bowls. The refrigerator had some hardboiled eggs in it but who knows how old they were. No toaster, bagels, sweet rolls, hot tea, just basically nothing. Upon checking out, the desk clerk didnt even ask how our stay was. I will never in a million years stay at this hotel again.

The 4th floor smelled like weed, breakfast consisted of boiled eggs, muffin or breakfast bar, coffee or tea. Only one elevator worked. The room was dirty, the hotel has gone down hill since I stayed 2 years ago. I probably won’t be back.

We came to PIttsburgh for the Clemson Pitt football game. We just needed a room for the night and ESA was perfect. Barbara at the front desk was very nice when we arrived.

God room for the money.cleN plety of space