I like everything about this place. There really is nothing bad but I guess if i have to say anything its that the phones are down because they are being replaced. But other than that, its a great location. Easy to get to. There are things to do around the hotel. Easy parking. The people like Reshard are great. I needed pilows and he got them delivered for me. Great man.

Average at best. Front desk clerk not inviting. No A/C in hallways. Saturday-Monday. Entering room was stale smell. Never stayed at Holiday INN and not be satisfied Should have stay up street at Courtyard by Marriott. Walls/Carpet Need a Very Good cleaning. Towels don’t seem as if they were wash with detergent/bleach/softener (hot water at best).You can hear the traffic of people in hallway at night. Sunday morning as leaving some woman tried to enter as we were exiting. Myself/Daughter w/ granddaughter (coming to pick me up)whom is now scared and sheltering behind me. We both simultaneously “Excuse me” to her “What you doing in here, this my room I’m paid to today.” I’m shown a msg thread with $50 apply pay good till Sunday. Frustrated by the back forth and making sure my daughter doesn’t go GI Jane because it was going there fast. Let’s go to this front desk since whoever you’re msg/call on speaker phone (using profanity) the district manager since the phones to the room don’t work. To be told it was global issue but you are good till Monday check out looking at me, turning to the lady “I’m getting with housekeeping to see where your things are. Something was not right about this whole interaction. Do Not believe we will be back to this one.

The staff was nice I was disappointed with the no available restaurant and bar that is advertised. Breakfast is by menu only. I thought $10.50 for a breakfast sandwich that was cold was outrageous only tried the food once on our five day stay.

Found several bugs in my room. Some dead, some alive. Hallways had a funky smell. Bed was comfortable and staff were friendly though. Location was convenient.

My card was charged an xtra $40 and i. Not sure why when my total was 157.07 but was charged 197.07 also everything was ok except elevator was scary did alot of jerking and was very slow and had to wait every time at least 3 mins or so for it to open

Worn carpets, low income apartment feel, no towels, broken water tub stopper, bad paint job, wrestlemania noise above us and we are stuck here with no movement to other rooms!!!! Not happy about this stay and I’m surprised this has happened. I never had any issues at holiday inns!!!! Not happy

This hotel is clean, friendly with a great central location to a lot in this area. We stay here on regular basis.

Just an overnight with friends after being downtown Dallas over the weekend for a wedding. It was close to our wedding hosts home. It was basic but a very reasonable price. Complimentary breakfast good—one of if not the best for this price hotel. And were very accommodating when I realized I had booked the wrong hotel (Holiday Inn one mile away) and that got canceled and we were able to book this one with our friends.

Management was absolutely amazing. I had to stay here because I lost power from bad weather. Rashad was exceptionally amazing because he was able to accommodate me with all of my requests. He even explained that they are aware of the power situation and are willing to work with guests. Great customer service!

Easy to get to property, Friendly Check in, clean property. On the way to the room, the elevator scares me, going up, it lurches and drops before the door opens at your floor. In the room, comfy bed, but the AC unit sounds like a constantly running train wreck. Nice facility, could just use some maintenance.

Experience on a 2 night stay, it seemed very nice and clean. Once past the restrooms you get slapped in the face with the smell of smoke everywhere. The rest of the hotel is not up to par for one to say it’s a nice getaway from home, once we got to our room it did have an odd smell, sheets of the bed looked clean how ever did have a hint of smoke smell. We did ask for sheets to the pull out sofa 3 times, one of those times we were told to go get them due to short staff. Last day while getting everything together to leave we noticed the smoke detector did not have a battery in, glad there was no fires this weekend, also phone to the room did not work, glad we didn’t need to really use it other than to call for sheets, but we were able to get the number from google & call to the front desk, horrible experience for Graduation weekend. Do Not Recommend Staying At this Holiday Inn, because on top of all this we got charged $110 extra our last day of check out with no explanation

No free breakfast, staff seemed indifferent about service

Our stay was good, until Saturday night when a group of people were allowed in pool, they were very loud having a good time, but it was 2:30am. Needless to say we didn’t have a good night rest before heading back home.

Hotel needs an Update, staff was Helpful and Friendly.

The couch in the room didn’t had the correct cushions.

Beds are very comfortable, we had the king suite with the pull out sofa, there was no spare bedding for the sofa bed so had to go downstairs and ask for it. Room was clean, hotel is in a great area, lots of restaurants and close to Galleria. Overall hotel was nice and clean. Will stay again!

Staff was the best

Had a great stay! Front desk clerk was friendly.

No wash clothes, front desk stated they told house keeping none brought to the room. No hot water for a morning shower, unaccepyable.

Thank you for the great experience @ holiday inn

NO HOT WATER throughout hotel; cold breakfast (eggs sausage pancakes); microwave shuts off before timer is finished; elevator so jerky it's a whiplash waiting to happen

Decent property and comfortable room, only stayed one night.

Would not recommend my family & friends. This property is not suitable for holiday inn. Really terrible smell and it’s not welcoming. It’s real nasty smell all over the place. Rooms smell horrible

This is a nice quiet property tucked into a nice neighborhood. The elevator needed service. It hopped when it stopped which was unnerving.

Close to several restaurants. Didn’t like all the road construction in the area.

Nice room,

great

Clean facility

Great customer service

Hotels.com allowed me to book a room for the night of September 2nd as well as charge me that night for 126.55 even though the receptionist said they had no rooms available and would be canceling the reservation. My bank statement reflects being fully charged for a “stay” at the Holiday Inn & Suites Dallas-Addison. I need my 126.55$ back that was at this point stolen from me for a reservation the receptionist decided to cancel due to be being “fully booked” even though hotels.com let me get a reservation

The television was impossible to find local stations-no impossible to find.

Many problems. A mangled food order. Musty smell through many parts of the building. A toilet that flushed reluctantly. Waste basket too small. Not a happy experience.