Nice size room and very comfortable bed for a reasonable price. It would be nice if the shower had a hand held shower head in addition to the rainfall shower head.

Service was excellent. Staff also were caring and helpful

Room: For an upmarket hotel this was not a good experience. The room itself might as well be a Red Roof or Laquinta, so nothing special and also very small. Beyond real glassware for drinking, a minibar filled with overpriced drinks and a selection of overpriced snacks, plus no tea/coffee making facilities or a microwave. Essentially, no big difference to a cheap motel and no big woop either. Customer Service: The front desk tells you nothing beyond taking ID, payment and handling over key cards. How about letting guests know their room key is needed to work the elevator, or that there's no coffee/tea making facilities in your room. On that subject - Called down to get a coffee maker, including requesting regular and decaf but they only brought regular and they were all froo-froo flavoured stuff. Yuck! To add insult to injury, the coffee maker didn't work so called down again and was told a replacement would be coming up, but it never showed up (30 min later) before leaving for dinner and a show. No coffee! We returned later and recalled the front desk, because they didn't replace the coffee maker arranged earlier. Response... let me see if I can find another one. Some 15 mins later another maker shows up, so then rementioned wanting regular (unflavoured) coffee and decaf. Response... we don't have access to any of that. Still no coffee! In summary: If a supposed upscale hotel this was awful and nothing like their posting, we'll never stay at a Thompson Hotel ever again.

Comfy & friendly, outside of the room feeling too cold & drafty. Meant to ask for a blanket as that would have helped.

Easy check-in and welcoming from the staff and management. The hotel is walking distance from the Fulton station and the new seaport! Our room was spacious, very clean and the bed was super comfortable. We loved our stay and will be back!

I had a very nice stay at Gild Hall for a business trip. It was in the heart of the financial district (Wall Street, etc.) and it was a very nice hotel overall. The service was excellent and the front desk was on it and helpful. The hotel is clean, modern, fun, and very nice overall. I will stay here again.

Stayed in a two double room with my family and we loved the hotel for location, great service and cleanliness. The hotel has quirky touches and great front desk staff who are so eager to enhance your stay. Breakfast which apparently is run separately was a bit trying as the service was extremely slow and we would often wait 30-40 mins for our food. Overall great stay

The check-in experience was lovely. I was offered free Prosecco for my very short wait. The staff was friendly and accommodating throughout my stay. My only complaint is that there is no coffee in the rooms and it proved to be difficult to order it up to the room. No one answered three tries to the restaurant to have some sent up and there was no breakfast menu inside the room. But when I went down to order, it was fast and they would friendly. Great stay for a quick business trip