The worst thing a hotel can do (my opinion) is forget to give requested wake up call. I often sleep through my phone alarm so always place a wake up call request. Not good.

Property was clean and convenient for our travels

The room was amazing. Chek-in was a breeze.

The staff at Hampton and Homewood were amazing. We were there for a family reunion, and the staff was very accommodating to our needs our hats off to Mario!

Very nice hotel with friendly staff. Breakfast served and very good.

the front desk staff was rude, and the pool was closed my entire stay. They don't provide/have enough towels. When I was checking in another guest was asking for towels. When I got to my room we found only two sets. If the room has a four-person occupancy they should put four sets in the room. I requested more and was told someone would bring them to us. The next morning, I returned to the front desk only to be told the same thing. On my way back to my room I spoke to the other guest that was requesting towels. He was still trying to get enough for his family. We had to share towels. When I returned that evening, we did find two more sets. the next day when housekeeping cleaned the room, they removed all and provided only two fresh sets. This seems to be their policy. The area is a high crime area. This hotel closes parking lot gates and posts a guard in the lot at night. But despite this a large group was drinking/partying in the parking lot one night. Wasn't safe to be out after dark. Will not stay here again.

First of all the front desk lady - Vanessa was amazing. She even texted me after I checked in to make sure I had everything I needed. The room was nice and clean. Not enough towels and ice machines out of order on every floor but floor one. It was quiet and internet worked well. The hotel is conveniently located near a lot of shopping and food. Safety wasn’t a concern because they had added security and gate on one side of lot. I would recommend

Our stay was amazing friendly staff

Likes: Easy check in, friendliest staff, great breakfast, easy to get to and from hotel, tall rooms. Staff was amazing. 5 stars just for them alone. Gates closed at a certain time of night and seen security patroling the parking lot. The pool was fun for the little bit we were in it. It was a holiday so there were many people there trying to get in. There were also people selling bbq food at the pool for the holiday so it was very convenient since we had decided not to stop for food on the way back. Dislikes: no microwave in room and the mini fridge wasn't very cold. bathroom door is sliding so doesnt latch, drain in bathtub wouldn't go down so tub wouldn't hold water. All of the built in charger outlets on the tables were really loose. Phones didn't charge one night because they were too loose. There is a $100 incident fee which isn't mentioned. We were charged when we were about an hour from hotel. They said it could take 5-10 business days to be refunded so hopefully it is. Overall our 2 night stay was great. We would definitely stay here again.

Fenced in. I did not like that i had to use uber to order food.

I made a reservation the previous day. We attempted to check in about 6:30pm. No rooms were available. Also, no luggage carts were available. About 6:55pm a room was assigned to us, but not the type we reserved. Still, no luggage carts were available. The staff said they were all probably in people's rooms. They stated there were no carts available for days. I attempted to find a room that had a cart, but was stopped by the staff. They just did not care that I needed a cart. I will not stay here again. Also, the hotel was booked full, but the parking lot was almost empty. Can you say illegal immigrants?

The stay was terrible. Arrived at 840 pm and room not ready. Had to wait over a hour. Missed out on dinner plans. Then after finally getting the room and to bed, 1130 the cleaning crew came to the room to deliver towels and woke us up. Maybe worst stay ever. Morning staff was pleasant and Sierra was ve try professional. Good breakfast. That was about it.

Went to check in and was given a room that had not been cleaned and looked as if it was still occupied.! This made my experience so BAD!!

Needs updated and some things repaired.

The employees were very accommodating and nice. The homemade breakfast was so much better than the continental breakfast offered at many other hotels. On the other hand, there must have been guests who had the residue of marijuana on them because the smell was strong down the hall from my room. Consider putting in your bylaws that guests are prohibited to bring marijuana smells into the hotel. Finally, the next time the hotel update its rooms, consider using lighter colors. The rooms color and lighting were too dark and the rollout bed mattress looked very old an dirty..

Check in was longer than anticipated because of another person having anxiety over where her bed was in the room. The breakfast was not that great. Ive stayed at many Hampton Inns and usually breakfast is over the top. This wasjust blah. Bathroom wasn't cleaned very well. Lots of hair. Clean sheets. Overall it was good and served its purpose.

I have been trying to reach this hotel since checking out with no success. I was told that a receipt would be emailed to me...nothing emailed. I need someone to contact me immediately!!!! Diann S. Williams 678 852 6255

The night I checked in (5/24/24), neither of my room cards worked. Which wasn't a big deal, because the two friendly ladies at the front desk handled it promptly. My room wasn't cleaned by the maids on the 2nd night of my stay, even though I was out of the room approximately 14 hours straight that day. When I told the lady at the front desk (blue top and black pants), after the initial eye contact she gave me when I approached the desk, she had her head down looking at the computer screen and or her phone while I told her about the lack of cleaning, she didn't even apologize for the matter. I checked out on Memorial Day (it's 4 days later as I type this), I spoke to the manager/supervisor about the matter, for which he apologized and took my info to "make it right" alluding to I would be compensated in some way for the problem. Well, as I mentioned, it's four days later and I haven't been compensated nor have I heard from the manager. If you're looking for a place just to lay your head, then maybe you can risk the experience of having poor customer service. I almost forgot to mention that some of my family members with me had to change rooms, because the air conditioner in their room wasn't working properly (which is horrible in Memphis hot weather), and sounding like a loud motor. Book your stay with caution.

Nice place

Property was very close to restaurants and other shopping options. Very quiet during nighttime hours

It's normal, nothing distinguishes it from other hotels. I don't like that they take a deposit, and when you finish your stay, they don't return the money to you until after 15 days.

Adequate. A bit pricey for the amenities available.

Property was nice distance from local restaurants and gas stations. Breakfast was complimentary and delicious. Parking in the evening is a bit tedious but did not take away from overall stay.

Hotel was as expected. Average in that my standards were met but nothing stands out.

Cisco Beard and his team made us very comfortable. We had a wonderful stay!

This property needs to be upgraded

Very dirty.

Staff really friendly and would do whatever they could to help

The room was comfortable and clean; it could have used additional lighting in the main room; only one light near the head of the bed. The location was PERFECT for our trip !

Customer service was rude, hotel old and unkept.

The hotel was nice enough and the room pretty standard, but the bed was pretty uncomfortable...firm and could feel the springs. The shower was very narrow with the shampoo, conditioner, and shower gel mounted on the side wall taking up more space in an already narrow tub. The shower curtain rod was mounted too high so the curtain didn't come down in the tub far enough, and water got all over the floor. The bathroom sink was coming out of the wall and was strangely mounted so you had to turn the handles an odd way to make them work. The sink shower pressure was also very low.

The staff checking in wasn’t very helpful, but the overnight staff —when we checked out was very nice. The tv channels wouldn’t come in for the most part and the valve in the bathroom seemed loose.