Staff was super friendly. Service was amazing. However, our room was in desperate need for several repairs and the furniture needs replacing.

The carpet was pretty digusting, no coffee in the breakfast area. Very limited options for breakfast. Bathroom was pretty dirty walls were falling apart, door was scratched up...

Everything was average

No complaints at all

Staff was friendly, and the room was clean. The carpet in the room could use a shampoo though. The breakfast was simple, but sufficient. The stay was nice overall. Easy to find and directly across the street from Walmart.

Good

Close to grocery store

This room wasnt bad for the price. I was there for 4 nights and my room was cleaned once, the first day. I asked for it to be cleaned again and was told it wasnt on the list. So they didnt clean it.

Good value stay. Would definitely stay agaoin. Breakfast was less than stellar.

We always stay here when we are in town. Staff is amazing its affordable and peaceful. Love how close it is to everything. Thank you all so much for working so hard!!

All employees so nice. Except they advertise breakfast but rolls are not breakfast

requested extra pillows and they had none

The pool was not heated and online it showed a Jacuzzi, but it was covered over. I asked the housekeeper on day out of three to clean my room, she said ok, but never did. Breakfast even for Continental was poor.

Good staff, easy access to restaurants and stores nearby. Breakfast choices were lacking.

This hotel is in very rough shape. Old, not updated, not clean

It’s for sure not updated and worth the price for one night. Had burn hole in top cover on bed. The shower held water on floor. Just overall not worth the price!

It was a last minute unresearched stay and it was great.

Pillows were very small requested bottom floor n didn't get

It had an elevator, but it was broken. Should have amended the notice at the desk saying you would have help with luggage. Better yet, we would have liked to have had that elevator information when you sent our welcome email. We are 86 and 84 and were on the 3rd floor. We packed our luggage in smaller bags so we could carry them. BUT, by using the handrail, we could carry less and had to make several trips. The young man at the desk carried 1 bag up for me, but nobody helped coming down.

The hotel was ok. Check in took a very long time. It seems the process could be more efficient. Pool was very cold. Pool door stuck at top and was difficult to open. In the morning room key didn't work. Breakfast was cereal, prepackaged mini muffins, toast, coffee, and capri sun, and apples.

Great budget stay, highly recommended!

Room needed maintenance. Door deadbolt did not work. Overall condition of room was poor

The only problem is the pool was not heated and for an inside pool, it really needed to be. I could not enjoy it because I have a heart condition.

The checkin was terribly way to long and frustrating. Other guest were upset and frustrated too by their open comments about long waiting times and service .

The breakfast wasn’t much to talk about.

Clean room in good condition. Good price. Breakfast was minimal, the WiFi was non-existent and the put a deposit on your card even though they have payment from Expedia

Check in was quick and the room was average. The area had lots of food options and was close to the highway. I thought it was A bit overpriced compared to other hotels in the area

The hotel has a bad smell. Even worse when we got to our room. Will never return to this Super 8 in Rock Springs again.

clean

ABSOLUTELY THE WORST CUSTOMER SERVICE EXPERIENCE EVER. When we went to check in, the clerk took my credit card and ID to start the process. She then got a phone call and spent the next 35 minutes talking to another employee trying to change someone else’s reservation for the NEXT NIGHT. After standing there for 20 minutes, I asked if she could finish up my reservation and deal with the other issue at a later time. There were also two other groups of people waiting to get checked in at this point. She said I was being rude and disrespectful to her for interrupting and that she was going to cancel my reservation (which I was told was non-cancelable and non-refundable since I made it so late that day). She then started YELLING at me about what a rough day she was having and that her job wasn’t worth $10/hour. I asked to speak with a manager and she refused. She then told me to leave and that she was going to call the the police. She did call the cops who showed up quite quickly and were surprised to see how calm the situation actually was. They explained that we needed to leave and offered us some suggestions for other places to stay. We did leave and proceeded to contact the Super 8 corporate office about our issue. I explained what happened and requested both a refund and an apology from the local manager. Corporate issued the refund immediately and said I would hear from the local management within seven days. No big surprise but I never heard a single thing.

Would of been nice if the pool was open. Terrible breakfast.

The location was perfect for shopping , the golf course, the college, and the fair grounds. It was just off the interstate with easy on and off. The motel was clean and quiet. The staff were perfect, quick check-in, lots of parking, and safe.