Excellent hotel, good area with many cafes and restaurants, both in the hotel and around

Room very comfortable (standard double). Staff friendly. Seating areas around hotel comfortable. Several places to eat in hotel and around the hotel. I had a good meal in the Opera in restaurant. Plenty of choice at the buffet breakfast. Has a swimming pool and gym. In a great location for Carolina park and shopping mall. Things were not always replenished in the room(coffee, face cloth).

I was very happy with my 5 day stay. The staff was very friendly and helpful. The breakfast buffet was great. It would've been perfect if they had orange juice. I liked my suite and the bed and pillows were great. I wish the shower/tub were a little bigger though. I had a great birthday dinner experience at the Opera Restaurant. Joel was an amazing server. One little thing was that I wanted to use the pool but unfortunately it was undergoing maintenance. I'll definitely be back though.

We stayed 2 nights before our Galapagos cruise and 1night after that. At the first stay, we received a special service and staff were. Very helpful and nice. The rooms were good and the breakfast was wonderful. But we were not so happy that the trash bin in the bathroom doesn’t have a lid… (we must trash toilet paper into the bin, not flush the paper into the toilet) and also there are no towel hangers for shower.. So hope it can be improved in the future! Thank you for your hospitality!

Great hotel very well located , ample rooms ,excellent service, good restaurants, very secure. very helpful staff.

Great location with plenty of restaurants near by

Good service, good facilities and great location. Great breakfast buffet.

Amazing and safe area to walk around

This property had very friendly staff, free breakfast, which was amazing, and a spa pool and gym. My main issues were that the room key kept resetting and I had to go have reception fix it and the safe would not open with my things inside. However, the staff was super helpful and attentive to my needs, and I’d probably stay there again! Loved my massage and facial- Marcia was amazing.

Always comfortable and friendly.

Everything nice, thank you

Dann Carlton maintain its elegance, good service and quality since more than 10 years that I chose it as my hotel in Quito. Thanks. I miss the VIP expedia perks. It is sad to do not be available anymore.

Excellent

Excellent property they let us check out late. They kept our luggage until 10:00 at night when our plane left.Also the breakfast was awesome

Will return again.

Nice stay

Great location and wonderful neighborhood. Close to the park. Hotel was really nice and the staff very friendly. Breakfast was terrific.

Hotel needs an urgent renovation Room was not clean when I entered and the hay to change me to another room Old room Great breakfast Nice attention No AC

Very close to great restaurants. Near the new subway of the city on which you can move all over Quito at a low cost. Comfortable and clean accommodations with helpful staff

One of the best hotels in Quito. What makes it the best? It's people, staff members are one of a kind. Friendly, cordial, they go above and beyond with their service. Felt at home. Thank you for that.

Very friendly and accommodating personnel. Nice facilities. I would stay at the Dann Carlton always when in Quito.

Property is located in what seems to be a safe area. The staff is great - they let us check in earlier which was a plus for us after our long travel day. Our room was fine with no issues. I highly recommend this brand as they never disappoint

Highly recommend

I'm sorry to give this hotel such a bad review but my family and I are pretty upset. We stayed in this hotel with the idea of kind of "Staycation" as we live here in Quito and we just wanted to experience the great hotel. Unfortunately, we left very disappointed. We brought our kids for the experience of the hotel. They wanted to work out in the gym. Unfortunately, they weren't allowed. They wanted to swim in the pool. They were told they had to buy swimming caps. Neither of things were listed on the website as requirements. My daughter and my wife wanted to have the great experience of having tea in the tea room. She asked customer service if she needed to reserve a time for the tea room. She was told that she didn't need. Unfortunately, when they went to have their tea party, the same people said that they couldn't because another group had made a reservation and that there wasn't any other time available before they needed to leave. How disappointed was my daughter by this treatment! We left very discouraged and disappointed after being treated like this with such a nice hotel.

We had a problem with our flight. It was rescheduled twice. Hotel switched our stay the first time but did not help us in any way possible when we couldn't fly to arrive there. Very disappointed as it was a pricey room and We really were looking forward to it. I would have appreciated at all at least a discount or credit for when we did arrive tomorrow unless the airline changes our flight.

Well organized and maintained place.

I liked everything

Ok

Bit expensive but breakfast was really good. So many choices with clean environment.

Very clean And comfortable

Thanks

The bed and pillows were horrible. I might have even gotten bed bug bites from the bed.