Great location!

Overall, my stay at this hotel was good. I stayed at a room on the 11th floor. It was very spacious and quiet. It had a separate living room, separate large bedroom with a comfy king size bed, large bathroom and huge walk-in closet. The reason I did not give it 5 stars is because the gym was closed the whole week I stayed there. If I knew the gym was closed, I would have stayed somewhere else. They need to disclose that when booking and provide alternatives or compensation. Also, I ordered a burger as room service and it was not good. There are lots of great restaurants within walking distance. I would stay here again.

Room was spacious and comfortable. Staff was very friendly.

a

Was a good hotel , big room good service

Nice, friendly and helpful staff. Nice rooms. Good for a repeat stay.

Staff was very friendly

Convenient, clean, helpful staff!

I did not like that the staff is not warm and client oriented in terms of colaboration and kindness

Hotel is great. The room is very big and spacious. The hotel is great. Perhaps some parts of the hotel need renovation

Great place to stay in Santiago -- first to note was the outstanding front desk staff -- they spoke English fluently they were friendly and offered great advice on local restaurants attractions and safety. You really need to be safety alert in Santiago I had direct experience with attempted pick pockets -- they stole my decoy wallet too bad for them. I would for sure recommend and stay again at this property.

The front desk staff were outstanding very helpful with good local information.

This is a very nice hotel and they have a great breakfast buffet in the morning. The hotel is centrally located near embassies and a main avenue. The staff is very helpful.

Very friendly and one of the best hotel to stay in Santiago

The staff, food, and room was fantastic. Close to the metro and an overall quality stay. Great Wi-Fi too!

Friendly staff and nice room

It was ok , the lobby has obviously been remodeled abs is the best part of the hotel The rooms need major updating. Everywhere you look in the room needed updating . The sofa in the room was very worn out. Every wall and door has scuff marks. The fixtures were all very old. Because of this the room looked dirty

Good service, very comfortable and good location, excellent breakfast

The room was clean and comfortable!

The staff was courteous and helpful. The room and areas were worn and need of more care. The photos of the facilities were misleading- they show very well maintained rooms. Which was not the case with the room that I was in.

Room are large but the condition of the accommodation is old.

the location was perfect for our purposes and the staff was in general very pleasant to work with a. The property was under construction in the lobby area and the dust control was a problem. The suit was not to the standard, laminate floor was old and deteriorated, all around needed an upgrade, bed was very nice surprise. The mini bar was not refill every day, I have to ask for it once, they did, but never did it again for the rest of the stay (10 days); las night we came late and ask to receptionist to bring us a couple of bottle water, the did, but while checking out the next morning, they charge me for them. I didn't want to argue and just paid for them (about 4 American dollars, really expensive by the way). I think that if you offer a couple of water bottles, one soda can and one bottle of beer, one chocolate bar and some chips in your room mini fridge, you should replenish them as consumed by your guest, taking in consideration that your is a long stay and you don't consume all of it every day. If I was there for just one night and empty all of it, surely they would replenish it for the next guest, right? So, why is it that my request was fulfilled when I did call for it, without any charge, but was never done again, and ultimately, was charged at the end when I asked for two bottled water? Am still trying to make sense of it.

The property is being upgraded. A lot of the property is under construction and some of the rooms are in very poor shape due to lack of maintenance, the restaurant is closed except for breakfast and room service is available until 8:30pm each night. In our room the shower didn't work the first night. We visited with a very rude representative at the front desk and told us that we could not change rooms. He sent a maintenance man up to make a repair, we went out for the day, then we returned to the room and found the beds unmade and room service food tray from the night before still in the room. We called to ask why housekeeping did not come and we were instructed to change rooms, so if you come to this hotel, expect complications.

Hotel is under renovation. Construction noise all day long . This detail wasn’t mentioned on the website at the moment of booking. The staff very helpful and professional. Central location with easy access to transportation. Looking forward to be back when renovations are completed.

It was nice , kind and really good breakfast in morning.. I recommend

It is a basic hotel, but clean and orderly. Staff will try to be helpful. It is currently under renovation. Location is awesome if you want to explore bellavista and barrio italia

Very friendly staff clean enviornment

Very Nice staff and clean place

Likes: very large and nice room with large bathroom. Comfortable bed and pillow. Close to metro. Internet worked well. Two TVs. Courteous and helping personnel. Free late checkout (but note that that depends on availability). Dislikes: curtains looked soiled. Some rust in the bathtub glass. Air conditioning DID NOT work well (which is a very bad point in Santiago’s hot summer).

Perfecto para mascotas. Desayuno riquisimo, muy buena ubicacion e instalaciones.

Property is really good and the Hotel and staff are very nice. The locación however due to the October 2019 problems is not so good as it was before. Now the area is called “ground zero”. You still see lots of destruction around the area with graffiti, metal sheet protection on doors and windows, etc

great suites and good layout