We only stayed for a night but enjoyed the friendliness of all the staff. Breakfast was very good! Most importantly, Joseph at the reception helped us out of a pickle, big time.

Towels were falling apart and old

I recently had the pleasure of staying at Autentico Hotel, and it exceeded all my expectations. The friendly service immediately made me feel at home, and the cleanliness of the rooms showcased their commitment to excellence. The authentic and delicious breakfast was a highlight, offering a delightful start to each day. While the rooms were generally comfortable, my only suggestion would be to add more pillows to enhance the bedroom's coziness. The hotel's location is superb, conveniently situated for exploring the area. However, the true gem of Autentico Hotel is its magical garden/restaurant. This enchanting space provided a serene escape, allowing me to unwind and indulge in the beauty of nature while savoring delectable dishes. Autentico Hotel is a haven for those seeking a perfect blend of comfort, authenticity, and charm. I wholeheartedly recommend it for a memorable and rejuvenating stay.

Property itself if very nice - fresh, light, airy, organized around a charming swimming pool; restaurants pleasant, food quite tasty and reliable. Only drawback - in the middle of a semi deserted area of abandoned apartment buildings, commercial buildings. Safe enough during the day - just slightly depressing and no place to walk

Too much noise

convenient location. Friendly staff.

Junior suite was spacious but noisy from the street. Also the bedroom didn’t have enough lighting.

Hotel was nice and definitely offered good value for money. Breakfast was somewhat inconsistent from day to day, but good overall. Staff were very friendly and helpful, offering recommendations for drinks and transport. The location isn't ideal if you're on foot as the nearby roads are quite busy and don't always have traffic signals to allow for pedestrian crossing. That being said, Ubers were always around and inexpensive to get to the downtown centre. The hotel being slightly outside of downtown made it quiet, which was a plus.

Noisy in our room. Loud music as played around the pool area from mid afternoon until after 10pm could be heard in our room. People sitting around pool area could be heard late into the night. Friendly and helpful staff. Good breakfast.

Great quiet hotel close to Sabana

The only 2 things is that the hotel is closed to the street som the people on the rooms 100 get the noise for the cars and buses And the breakfast es fine for the multiple food, but some like eggs or fried sweet plantain was very fatty But the other, is amazing

The staff here is delightful and so helpful. The bed is very comfy. The bathroom has some issues. Our toilet often doesn’t flush properly, the soap dispenser on the sink doesn’t work at all, and we only receive one hand towel for 2 people!! Someone came to fix the toilet but it just started again. We told the housekeeper about the soap dispenser but it’s still not working. We were surprised to once again find one hand towel!

Hotel and restaurant staff delivered excellent customer services. Room was nicely appointed, facing the pool, so quiet and safe.

Helpful staff. Nice atmosphere. Reliable support

Great stay- very pleasant people. Helpful, despite late check-in. Clean. Wonderful to be here.

We liked the property, just very noisy with large groups of kids staying at the same time.

Attentive staff… no staff shortage! Staff helpful and friendly! Breakfast very good! Noise in halls… doors slamming, kids running and screaming but we know that can’t always be controlled at all times. However, overall a comfortable stay and would stay here again!

Comfortable hotel. Rooms and beds are comfortable Street noise.

Overall it is an okay hotel. A little bit dated. I did not like the bed and the pillows but that is a very personal choice. Staff was helpful and nice. There is a huge supermarket with3 minutes walk. Very convenient. Only was here for 2 nights.

I really liked the cleanliness

Good price and friendly service. Less than $5 to get to the centre by taxi.

No rooms were available when I arrived. Was sent to another hotel with no pool, or restaurant that they had booked, only thing they offered was a shuttle to get me there.

This hotel has everything you need. It’s intimate and beautiful.

This is really a solid hotel for the price. The staff is what stands out the most...they were great during my stay. Restaurant staff had a super positive attitude and were very friendly. The reception was very friendly and helpful. They are really what made the experience positive. It is a little bit noisy, and you can hear suitcases and luggage being hauled up and down the hallways. Other than that, it was great. The bed was comfortable, the AC worked, room was clean, etc. I would easily stay here again.

Good service.

Nice place with very helpfull staff,good resaurant and a quieter area but close to main roads with secure parking. I have been staying here for many years.

Had a great stay here. Quiet and clean. Hot water and AC and super friendly staff! The pool was nice and the breakfast was delicious.

No plug in sink!

The hotel contemporary feel was great and my waiter Olman was exceptional in the service he provided to me. The Receptionist Karlin put me the worst room of the hotel room 116 or 119 which was dark and noisey. On my complaining she changed my room. This is the third hotel i stayed in during my stay in San Jose whereupon had the same experience of been given the worst room - is this San Jose hotel policy for single black women to be placed in the worse rooms???

The front desk lady was really nice.. They didn’t have the room i booked for so they upgraded us to the Best room there.. absolutely loved it. Buffet breakfast was great as well.. close to downtown. Taxi and uber are very affordable and available at any time right outside the door. Friendly staffing.. loved the stay. Would definitely stay there again.

Very clean hotel with a lovely pool and outside space, friendly staff and a great breakfast.

Property was clean. liked the dining options in the hotels restaurant and that menu is in English and Spanish.