Lovely hotel in a beautiful location. Attentive and welcoming staff with spectacular views over the Val d Orcia. Pienza is our favourite hill town and the cloisters the ideal place to stay. We have stayed on many occasions and will return.

A comfortable place to stay while doing a solo cycling tour of Tuscany

The room is spacious and the view from hotel terrace is great

Excellent location

It’s in good location and a historical architecture, which is authentic, but my room was not comfortable. The floor of my room is tilted towards into the middle of the bed, especially, from the front of the closet to behind the bed is severe, which sounds whenever I went through. So I felt like seasick in walking around. The bathroom is wide and comfortable, and breakfast is good, though. One more, I sent an asking-message about my check in one week ago, but their reply was at the same time as I checked in. It was that to ask keeping my luggage before check in. As I was tired, I didn’t ask to move to other rooms. The floor of the room caused the ground subsidence like the cathedral… no, my room was on the second floor. But I know that to keep the architecture in good condition is hard.

Was excellent great location great staff

Our two nights at the Hotel Relais ll was very enjoyable. The accommodations were comfortable, and the breakfast superb. It was nice to walk through a medieval town and then enter your lodging via an attractive garden. The staff was exceptionally kind and easy going.

Beautiful views and good breakfast. It is not a service oriented hotel but you can’t beat the location, views, and value.

Good value for money, quiet location, centrally located, easily walkable and friendly staff. Good breakfast was also included.

Too exhausted by travel to write. We enjoyed our stay here.

The view was spectacular!

hapily situated hotel in the center of the historic town. nice restaurant underneath:)

Great place to stay in Penzia, location can be a bit tricky to find as most of the evenings driving is not aloud to the entrance. Just a short walk from the square. Follow parking instructions from host as there is none on site. Breakfast is great, did not have a chance to dine for dinner but menu looked really good. Great town to stay in, will be back.

Stayed here several times before and always very pleased to be here. Having the breakfast with this view is fantastic.

Excellent location, beautifull sight

Lovely hotel with views over the valley. Bike storage area in the courtyard too

It was a great hotel in town

We rented 2 rooms. One room was large with a couch and the couple loved. Our room was small, which didn't bother me, but it was very stuffy. Had trouble sleeping because of the air quality. Also would have liked to know at the time of rental that the hotel was in a ZTL zone. So we could not pull up to the hotel and unload all of our luggage. Staff was very friendly and helpful.

The hotel staff were very pleasant. The location was perfect and the view was stunning.

We loved our stay in the beautiful hotel location in Pienza

The hotel is in an old monastery in one of the beautiful hill towns in Tuscany Italy. I strongly recommend staying there for the Hotels most spectacular dining location looking over the Valle D Orca valley.The restaurant was amazing with excellent food. We loved our stay in Pienza.

The property was disappointing. Completely outdated. The staff member who received us was rude and more interested in her smoke break. The person checking us in was more helpful. The view was nice, but I would not stay there again.

Best location in the area with stunning view.

Fantastic location, great staff

Lovely ambience at dinner, very helpful and pleasant staff. Fantastic views from the restaurant - it is stunning. Very nice pool, breakfast good. Room was ok but lacked drawer space which was a nuisance.. Big bathroom but no storage except very small shelf. Beautiful hotel on the outside but inside areas could be better.

Staff at this hotel were lovely. Breakfasts were average. The hotel has a fantastic restaurant for dinner and is within easy walking distance of a variety of other good restaurants.

Excellent facilities. But two serious issues. First, when we arrived it was the day of the Corpus Domini Procession. This meant that the streets were strewn with leaves and flowers and cars were meant to stay clear from the centre. But our instructions said we should drive to the hotel, with no warning about the Procession. We were stopped by the police and told to leave at once; the crowd were understandably hostile, knocking on our car windows to tell us we shouldn't be there. This was extremely embarrassing and we felt terrible that we had disrupted this important celebration. When we mentioned this to the staff, they said we should have looked on their website (we could see no reference there). Second, we had lunch at the hotel and also found the staff there inattentive and unfriendly. This is the reason for our "Terrible" rating

Stunning views

This was by far the worst room I’ve ever booked. Was tiny, dark, the floors were sticky and damp. How on earth this hotel is classified as “4-star” is beyond me. There was no assistance with luggage. Towels extremely thin, no bathroom toiletries to speak of (1 tube of multi shower gel/shampoo, one bath towel). Wi-Fi signal non existent, tv didn’t work, air conditioning didn’t work. Room was on back side of hotel with view of another building’s exterior wall - so depressing, it felt like a prison cell. Extremely noisy until late at night because there was a restaurant right behind my room. And above me…were apparently housed a pair of elephants, who could be heard stomping and running water all hours of the night and early morning. Was supposed to stay for 3 nights, checked out after the first night to move to a better accommodation. Was offered a different room when I told them I was unhappy and checking out but I couldn’t bear to stay there another minute so lost my prepaid money just so I could get out of there.

Location was great, no carpark, so. You need to park far and pay hourly breakfast was not good, very poor quality. Had to pay 3.50 euro for fresh orange juice, the garden and pool area needs proper maintenance, looked rundown.

We love this place and will back. The staff are extremely helpful and friendly. Thanks for a great stay.

Overall the place looks amazing. The view from the terrace is breathtaking.... There is no parking, I was looking for parking about 35 minutes. There is no order in the breakfast, people that came after us got their breakfast before us... Made us feel not good. The pool water is ice cold.