For the incredibly low half board price everything was excellent value

Room was dated, needs renovation. Ground floor, view of a high fence. No kettle. Staff ok.

Nice hotel. We were able to get a room with a bit of a view. The staff were very friendly and helpful.

We had room 4th flr which overlooked the pool & gardens of the BeLive nxt door. Lovely views. electronic muzak played at the pool. Request a room facing the BeLive Hotel. It's worth it. The rm is a studio with a bathroom, kitchen alcove, bed & balcony. There is air conditioning in the room but this is a hotel and the temp etc is centrally controlled. Beside the bed is a switch that has 3 settings. 1, 2 and off. Settings 1 and 2 control the air flowing into the room, basically, none or a whisper. You could just feel it when you laid on the bed. At night it was cooler outside the room on the balcony than inside & leaving the balcony door open was helpful. The bed was very comfortable. There was also a fold out sofa bed for additional occupants. The kitchen alcove consisted of a sink, 2 ring hob and a fridge. No microwave though. The fridge turned off when you took your card out the electricity slot. There was plenty of cutlery and crockery to use and sufficient pots and pans. Bathroom was good and the shower was lovely & hot. Hair dryer in the bathroom. The small pool was on the roof & there were plenty of sunbeds to use. The area around the pool is covered in astroturf. The staff at Reception were very helpful & check in and out was easy. We used the dining area for a couple of breakfasts which at €6 were great value. There was live music in the evening. No problem parking as we got parked outside the hotel. An easy stroll into restaurants.

The room was nice and clean, and the kitchenette with the fridge was just what I needed. Also, it was great that the TV in the room had UK as well as all the Spanish TV channels. The hotel is in a good location, a walking distance from the bus terminal. What was not so good is that the cleaning staff were sometimes extremely noisy in the morning. Even if you put the do not disturb sign there was no guarantee that you would not be woken up after a late night !

Pool area good with comfy beds, breakfast adequate with plenty of choice, croissants could have been fresher. Kitchen area in studio basic with no microwave. We were given an awful room on ground floor at first and told Hotel completely full but managed to get a higher floor few days later but still not on sunny side and opposite a Sports Centre which was very noisy at times. Overall we enjoyed our five night stay, staff were very helpful.

Very friendly and fairly central.

Excellent location

Good choice for us.

Visited the restaurant one evening. Must have changed chef. Walked out, as the offerings were extremely poor. Use to be wonderful canarian food on offer. Bacon at breakfast is "processed". Was not impressed by receiving a wakeup call at 7am, that we had not booked. They need to confirm name agaist room number. Even less impressed to find 50 teenagers on a school trip staying. Took over the pool area, while the school teacher paraded round in her string bikini. Same event happened same time last year to us. This hotel is predominantly booked by the older generation.

they have too changes the room, not so many funiture, paint light colour in the room. then perfect.

Close to the beach. 10 min walk. Creepy waiter kept stalking the girl I was with.

Friendly, helpful staff, spacious comfortable room with small kitchenette, peaceful nights for a good sleep. Really enjoyed my terrace and view from 5th floor, and the rooftop pool with fabulous views, and sun or umbrellas for shade as you please. Oddly, they provide the dishes but you provide your own dish soap and sponge - but everything you need can be found in the hotels shop. Convenient location - a block from bus station (yet quiet) so it’s a superb base if you’re taking self guided day trips (bus system is really good), and just blocks to beaches, shops and superb restaurants. Very walkable! I enjoyed my stay (would have extended it but it was booked) and would definitely stay again.

The style of the building may looks old, but the interior is still fine and spacious. Also, it is located within 10 minutes walk from the general bus station. It is perfect for those who travel with public transportation.

Slightly away from the centre but that was a good thing. The staff were all excellent and welcoming. The roof terrace was vey good with a mix of loungers and chairs. The bar service was efficient and friendly. There was some re carpeting going on when I stayed but they made sure that guests were not inconvenienced. I stayed on a b&b basis but did use the restaurant for dinner on one evening (10.50 euros) and it was dreadful. All food was cold and overlooked. Little choice of desserts. There are so many good restaurants and cafes nearby as an alternative. On my last night the barman said goodbye to me even though I hadn't told him it was my last night - nice attention.

Walking Distance to Loro Park, Beach and the lovely city center of Puerto de la Cruz. The hotel is fine, although we chose the self catering option the meals looked adequate when we toured the dining area. However we prefer patronizing the multitude of restaurants in the town center. The hotel is great, especially for its accessible location. The only negative is very limited parking. After 15 minutes of circling the block, we found street parking 50 m from the hotel. The Manager behind the desk and all staff were very friendly and helpful. I would certainly stay here again!

Walking Distance to Loro Park, Beach and the lovely city center of Puerto de la Cruz. The hotel is fine, although we chose the self catering option the meals looked adequate when we toured the dining area. However we prefer patronizing the multitude of restaurants in the town center. The hotel is great, especially for its accessible location. The only negative is very limited parking. After 15 minutes of circling the block, we found street parking 50 m from the hotel. The Manager behind the desk and all staff were very friendly and helpful. I would certainly stay here again!

Beautiful place, weather was fantastic. We didn't eat at the hotel however the food around the local bars was really good. We didn't eat a bad meal. Hotel was lovely too and very clean, I only had one fault and that was the bed but in all it was a great holiday and I would recommend to others.

Very friendly,clean hotel.Only complaint:NO ENGLISH TV CHANNELS! Is this possible in today's world?

Very helpful and friendly staff. Excellent location - easy walk into main area. We had a very comfortable stay - thank you!!