Underwhelming experience for a 5 Star Pullman hotel. Spent just over $1500 for 4 nights stay but should have paid extra to stay elsewhere. We were in a room that had very noisy surroundings including continuous slamming doors and voices throughout the night as well as lawn mowers in the morning so needless to say sleep was missing a lot of the nights from our holiday. We complained the second day to the manager and asked if could move rooms, intially it took him a long time to actually understand what we were complaining about and in the end just told us the hotel was full and couldn't do anything. He could have at least said if a room becomes available I will contact you. Looking online there were actually rooms available but obviously at a higher rate so he didn't want to accommodate that. I highly recommend looking at other accommodation at Palm Cove before you consider Pullman, the pool is large and nice but that's really all it has going for it.

Quiet spot along the beach. Great pool area for young children.

If you have kids - or want a generational holiday - this is ideal. If you want a couple’s getaway don’t. Should be noted rooms don’t match the standard of the communal area.

The property itself is lovely. The staff were helpful. Dinner was delicious. Our room however wasn’t very clean and had a manky smell. We tried to stay in the communal spaces, which were very pleasant

Overpriced $ over-rated. Room was dated, in serious need of a refurb, definitely not up to standard. It wasn't cleaned properly each day, despite me asking, the outdoor sofa was so dirty that we didn't want to sit on it. Bizarrely there were cloth European blinds in the room that were ill fitting, mechanism didn't really work, they were dirty & torn. The bed was the same, photo showing how they made it just throwing my pjs on sidetable. Customer service was seriously lacking. When I asked the bar tender if they could bring our drinks over her response was no, we don't provide table service as there are too many guests & not enough staff. When I mentioned that our jug of cocktails would therefore have to sit in the sun poolside & go warm, her response was 'well drink it quickly'! They messed up our transfers, didn't communicate it with us & we almost missed our flight. Food was okay but not particularly good & overpriced. They messed up our bill, charging us for an expensive meal in their restaurant that wasn't ours. Location was great. Definitely not as good as it used to be and yet they are still charging quite high prices. When I asked to speak with the manager about a number of issues we were having I was advised that she had just quit/left and there wasn't a replacement as yet. Their only saving grace was a staff member called Natalie, she was absolutely amazing and a credit to the hotel. We definitely wouldn't stay there again unless they improved.

The pool was nice,

Beautiful resort in an amazing location. Easy walk to everything but nice and quiet and sheltered from the windy coast. Staff were friendly and food and drinks very reasonably priced.

My favourite hotel in palm cove so far and here it’s a place where customers actually gets recognised. If I could rate you guys 10-10 I would definitely do it. Thanks for awesome hospitality over the weekend! I will definitely come back

Great place to stay, staff were very helpful.

Great place to stay and relax. Staff are very friendly and always helpful. The pools and surrounding areas are great to relax and enjoy a drink.I’d highly recommend this place.

Perfect island escape. Spacious rooms, comfortable bedding and great location. Unfortunately the beach area is unsafe with wild crocs but pools are nice

Everything was amazing, beautiful and incredible service.

Child friendly resort

Simply stunning location. Short walk to town. Friendly staff. The main pool though.. too hot! Too hot to swim in fact. Which is a shame because it's a stunning pool. Big shout out to Kazumi and her co worker the day we checked in (22nd). They were so friendly and an absolute delight. We were very impressed by their customer service.

Stayed for 6 days in a 2 Bedroom room, which was perfect for us as a couple with a teenage daughter. The room was well appointed with a kitchen, Dining and living areas. The resort staff were very friendly and helpful and the facilities are great with a lagoon pool, lap pool and kiddies pool. It was very hot while we were there and it took us a day to work out that the water temp in the lap pool is cooler than the lagoon pool. It's an easy walk to the esplande and restaurants and shops. There is lots of parking in a basement car park, and we'd hired a car which made it easy to access the entire area including driving to Cairns for Reef tours and up to Port Douglas and surrounds.

A well located property, with a range of restaurants nearby and comfortable, well appointed rooms and facilities. The hotel was clean, if a little ageing. Access to meals was a little limited because of the hours of the poolside bar and the bookings for the on-site restaurant, but having a car made getting supplies in easier.

It’s an absolutely beautiful property with an almost perfect location within walking distance to shops and restaurants. Our only complaint is the very thin walls. The room next to us came in @11pm and it was soooo loud we actually thought they were somehow in our room bc it was extremely loud and woke us up from a dead sleep. We actually chose a different resort on our next stop through the city bc of how loud it was.

Amazing property in a quiet & peaceful location. Tucked away from the main Palm Cove area which makes parking easy. Rooms were cleaned regularly with service and staff of high quality. Would highly recommend it.

Unable to get in to the restaurant for dinner even though we were house guests. Shabby. Worst room in the house for outlook. Not value for money. Very disappointing.

Fantastic property Very friendly staff all around Fantastic food served in the temple of tastes and just an all round great place to stay in palm cove wouldn’t pick anywhere else

Resort was in a great location, staff were friendly and helpful. I found the property to be a little tired and in need of some general maintenance. Room rate should include breakfast at $850 per night.

Very hot around the pool area set back from beach and vegetation blocks the sea breeze paid extra for 1 bedroom unit had no view looked over the roof of the restaurant staff wete excellent

Food apart from breakfast left a bit to be desired Limited selection and quality not up to the standard of the rest of the resort

A great property. Clean, on the beach, large pool, friendly staff and easy walk to town.

The staff at this hotel were the highlight of my stay. Friendly, helpful and know their jobs well. I stayed 8 nights and every interaction from check-in to check-out was positive. Thankyou for the great stay .. hang on to those ones Pullman you've got some real gems.

Amazing facilities and friendly staff. The location is perfect with everything a very short walk away. Stayed in 2 bedroom apartment has everything you need

Beautiful room with decent size bathroom. Second pillow was a little flat but amazing soft blankets available. Restaurant at the resort is incredible and has amazing food. Amazing pools and bar which you can order from and enjoy cocktails by the pool.

Palm Cove is a beautiful little village with a great vibe. The hotel is situated perfectly just five minutes walk to the bars and cafes. The staff are lovely and pools are great. Clearly struggling like many others due to COVID but would recommend. Food at restaurant was fantastic if willing to splurge on a treat.

Thoroughly enjoyed my stay, room location, food, notable staff - max on front desk and the breakfast crew in the restaurant.

Staff at front desk were very friendly/happy/smiling on both check in and check out. Fantastic place to stay, we will be back with the kids.

Perfect for the family stay. The staff were wonderful and helpful always.

This is our third trip to the Pullman Palm Cove Sea Temple Resort and Spa and we enjoyed our stay as much as our previous stays. The service is consistently good and with it's location on the beach a great place to stay. We'll be back.