Convenient location

My room was extremely dirty and had cobwebs

Clerk had no record of my reservation and no rooms available. I had to book a room at other hotel

Pool was not too clean, the bathroom had NO body wash the shower head had mold wasn’t the best experience.

Elevators were not working ,,had to walk up stairs to 3rd floor. Noisy by night. Other guests taking loud on hallways and parking lot.

Very nice and clean. Staff very friendly

The staff behind the front desk were friendly and efficient both by check in and check out. The hallways smelled of smoke and the rooms had a musty smell.

nice stay

The room stunk of cigarettes, TV didn’t work the entire stay, shower was dirty, and sheets had hair on them so I had to sleep on top of the bedding.

Quick overnight stay. Not a single problem. Had a good nights sleep and a hot shower. Thank you.

Laundry machines not clean. Smell in halls. Breakfast ok (a few fresh food) Really close to bus station to New York.

Clean rooms ,friendly staff

Very good staff Good hot breakfast Clean rooms

Lobby is very nice! Check in service excellent.

Good Breakfast

I was pleasantly surprised with this hotel. I usually stay at teh Hilton over there butbthey have gone downhill so tried out this hotel. My biggest complaint is the shower rod and shower curtain. The rod must be installed incorrectly at a slant so the shower curtain slides and bunches in the middle of the rod....yes, wayer everywhere whenever you need to shower. Its a simple fix, I hope they just fix them. Otherwise, I was very happy that they and the hotel next door have a charger for e vehicles but wish they had more than one each. Gets difficult to find them available. The size of the rooms are great, the lobby is nice and teh staff very friendly and helpful! It seems that they are on the verge though of needing a "face lift" but overall the interior is satisfactory! I will return.

When we checked in at 3.30pm and went to the room it had not been cleaned

The check-in and checkout process was easy and efficient! The room was very clean. I loved the shower and the pressure from the shower head. I also enjoyed the complimentary breakfast.

It was a nice little area with other hotels around everything was very clean the staff was very friendly I had nothing to complain about

Hotel staff was very friendly. Not satisfied at all with hotel management assistance when dealing with emergency vehicle brakedown. EV charging station not usable yet hotel was not open to help us resolve issue with discharged vehicle.

Good overall

Would stay again, but not for longer than a night or 2 as bed was extremely hard and uncomfortable

Good experience

The staff was very accommodating and the breakfast was great.

It was great except the shower curtain

Everything was provided for a good stay. Service was good and breakfast ok. Only problem was the exercise machines in the gym needed a tune up.

The hotel was clean, beds were very comfortable and the continental breakfast was tasty. The hotel did have some cable issues. I enjoyed my stay.

Reception service was terrible. Did not know what accessible room is for a handicap person. Really had hard time for first 3 days even though I was a handicap with polio walking with Walker I had to change the room 3 times in 2 days just because toilet flush was not working at all. It was broken and at night about 930 pm I came to hotel and I went into the room I found out that I was allotted a room without toilet. Had to carry our own luggage and moved in another room without help. I did not have booking for one day in between. I was promised that I am good till 23 rd sep. and the night before I was told to that there is no room available. I had to rent hotel last movement with very expensive hotel last minute. Terrible time. Management terrible. Reception service very poor. Will think twice if I have to stay again!!!

I liked the breakfast set up and the fact there is a bar at the Renaissance hotel next door. Very convenient. There was nothing I didn’t like.

As always, good relax.

The bathroom had mildew, the treadmill didn’t work, the elliptical was broken, the TV didn’t work well due to weather, and the breakfast was horrible. I suspect the pancake machine was “out of order” so the staff didn’t have to clean it. The ice machine on the first floor didn’t work, there wasn’t one on the second floor. With the exception of the front desk staff I don’t think any of them speak.

Staff was so nice and accommodating