We had a lovely stay at the hotel, the staff’s attention to details and level of service was second to none. The continental breakfast was also very good. The lobby was very well decorated and the hotel felt very welcoming. Although comfortable, the bathroom smelled of dampness and some of the corners in the shower area were rotting. A small detail that should be looked at.

The hotel was great, although the rooms were smaller than in the pictures. We got a junior suite and it was not at all how it appeared in the pictures. Also, the rooms are a little dated. Besides that, the staff was very friendly and the shuttle to the sister hotel to use the beach us great!

Great location with all beautiful boutiques amenities at your doorstep. Loved it

I love this spot. It’s my peace of heaven.

Staff is efficient. Will give them that, but for a VIP upgrade and $1200 a night would expect a shower. None. Bathtub only and no other rooms available. Would recommend seriously considering spending the extra money to go to the Splendido. If set on This hotel, make sure you have a shower.

I loved everything about this hotel. The entire staff (front reception, housekeeping, chauffeur, restaurant, etc.) were all incredibly kind and helpful. I went during my birthday and had dinner at their restaurant,The Eight, next door in Paraggi. The food was delicious and they surprised me with a lovely birthday cake! It was such a special experience. When I return to Portofino, I will definitely book with Eight Hotel.

The staff is excellent and the property is perfectly locatted in Portofino.

My family and I stayed at the Eight Hotel Portofino for 7 days. After reading some of the negatives about the hotel, I wanted to cancel my booking. I am so glad that I didn't. All STAFF are excellent. We arrived a bit earlier than check in time and was given our rooms right away. The rooms were also upgraded as I had asked previously if I would be able to. Everything from the linen to the cleanliness was spot on. My daughter was not feeling well one morning and she was unable to complete her breakfast. I were aske if she didn't like her eggs and when I told the staff that she wasn't well, she made her a pot of ginger tea and a glass of freshly squeeze orange juice. Every question that we asked was answered and any request was granted. We are so happy that we stayed at the Eight Hotel Portofino. Since there is a sister hotel in Paraggi that has a restaurant, we were shuttled there. Just want to say a big thank you to the Manager and staff who did their best to make our stay a pleasant one. Would stay here again. It was a 5 star treatment.

The property was a perfect location. The staff was extremely friendly and helpful. We just felt the rooms were way too small for the price.

Great location great service

Great hotel!!!

Nothing worked in this room. We had to call for service repeatedly. The staff was very nice; however, I would not stay there again. Also, the room ( a junior suite) was tiny.

Only negative point was the size of the breakfast room which can get really cramped when full.

Very small rooms and significantly overpriced. Stay at another local hotel or check the room rate and make sure it is consistent with the hotel facilities. This is supposely a cuve five star hotel but it is really a three star facility. Staff is friendly and helpful overall. Clean rooms.

Booked this hotel for 2 nights for a friend. She arrived late in the evening. Next morning, she woke to find that there was no running water in her room. When she complained to the hotel, they suggested she used the spa to wash, which she did although we could not find any towels. When she returned to the hotel that evening, there was still no water from the shower, and a mere dribble from the sink tap. When we complained to the GM, Christian Del Gatto, there was no satisfactory answer: according to him, the lack of water was due to a town-wide issue. When it was pointed out that her travel companion was staying in another hotel in Portofino and experienced no such problems, he became agitated, intimating they were accusing him of lying. (Also, how was there water in the spa but not in the room if the problem was city-wide?) He did eventually promise compensation but it wasn't resolved how or when this would happen. We therefore tried to follow up with hotels.com. Hotels.com told us the compensation he offered was 30% off a future stay!! This is of course an empty gesture since Portofino is not an everyday destination, nor would we book this hotel again. When we pursued things with him directly, he said he'd asked head office and since they were not responsible for the lack of water, there would be no other offer of compensation. Once they'd pocketed the money, no refund for faulty facilities - in a 5* hotel! BEWARE. Do not pre-pay...

The very accommodating staff made our stay in this especially handsome hotel particularly comfortable. Sweet location away from the tourist crowds. Fabulous breakfast included.

Hotel nice. Good service. Bad air conditioning and batroom with dangerous bathtub.

Hotel and location were amazing, great service but very formal, facilities were great especially the steam room in the bathroom! If anything were to be improved it would be having service or a small bar in the garden area! Overall though faultless

Very nice boutique hotel with chic decor. The price is expensive fir the room size but it was Portofino in height season and they had availability for 2 nights for 4 people. We did not fit comfortably into the Jr. Suite so they upgraded is to a very small suite and brought in a pull out cot. It wasn't comfortable but my kids made it work. The restaurant had a good variety of food fir breakfast including gluten free breads and soy milk. Overall, it's a nice hotel just steps steps away from the busy and touristy Portofino.

Very nice boutique hotel with chic decor. The price is expensive fir the room size but it was Portofino in height season and they had availability for 2 nights for 4 people. We did not fit comfortably into the Jr. Suite so they upgraded is to a very small suite and brought in a pull out cot. It wasnt comfortable but my kids made it work. The restaurant had a good variety of food fir breakfast including gluten free breads and soy milk. Overall, its a nice hotel just steps steps away from the busy and touristy Portofino.

For around $xxx a night, we were expecting more. Portofino is famously expensive, but even so, the service and attention to detail should have been better. The staff were friendly but there was just a lack of perfection... we were asked if we wanted a 'welcome drink' when we were checking in, 'that'd be lovely'...we waited then nothing happened. The room was, as expected, small; the view disappointingly dull; the garden, though pretty, relied on AstroTurf grass; the hammock was covered in leaves. These are small things, but paying these prices, I expect things to be just right. However, they parked the car for us, the bed was comfortable, the breakfast was very good, and the location is great. Rolls Royces and Jags outside imply that the rich think these slightly imperfect things are OK, but I was expecting just a little bit better.

For around $xxx a night, we were expecting more. Portofino is famously expensive, but even so, the service and attention to detail should have been better. The staff were friendly but there was just a lack of perfection... we were asked if we wanted a welcome drink when we were checking in, thatd be lovely...we waited then nothing happened. The room was, as expected, small; the view disappointingly dull; the garden, though pretty, relied on AstroTurf grass; the hammock was covered in leaves. These are small things, but paying these prices, I expect things to be just right. However, they parked the car for us, the bed was comfortable, the breakfast was very good, and the location is great. Rolls Royces and Jags outside imply that the rich think these slightly imperfect things are OK, but I was expecting just a little bit better.

The hotel and their staff were exceptional! Francesca who works at the front desk was so accommodating and friendly. Nothing was too much for her, or her colleagues. This hotel is a must for anyone who wants exceptional service and a comfortable room.

Hotel was beautiful The staff were very friendly and helpful Parking was a joy !!!! The hotel was very central and had a lawned terrace out the back

Excellent stay. Personalized welcome and boutique-style luxury. Great in-room amenities including Bvlgari lotions and soaps. Complimentary transportation to their sister hotel which features a private beach and restaurant. Hope to return!

Wonderful hotel in the heart of Portofino with friendly and very helpful staff. Good room facilities and a wonderful breakfast. The garden is quite small but has enough room for the number of rooms. The spa and sauna area is not particularly well laid out as you cant use the sauna and steam room if there are clients having a treatment - this however is a minor criticism for such a beautiful boutique hotel.

Nice hotel but really not enough services. Zero view Had to leave early in the morning No one there to help wirh luggage This is not an inexpensive hotel I would nit recommend it at the prices they charge. Better to get Garden Room at Splendido for almost same price

Lovey hotel, room had all a traveller needs including a great shower and good sized bathroom. If you like a movie when you a chilling before a night out, or to catch up on on international news these are all available. Nice decor throughout the hotel with a good choice for breakfast. The staff were really helpful and made our stay, always available to help with inquiries for our travels. Special thanks to Antonia, Walter, Fabia -sorry if this incorrect spelling,and also your colleague for great directions to le cinque terre! The Turkish bath at sauna were a really nice extra. There is a roof garden although this area is under used and in my opinion the hot tub needs updating! All in all I would definitely recommend this hotel.

This was a very nice hotel. The rooms were very upscale, beautiful, a fresh/crisp look, clean and well maintained. The staff was very accommodating and helpful. The breakfast was very nice! We really enjoyed the stay at this hotel and would highly recommend it. If possible, request the two rooms with a nice view on I think the west side, the rest of the rooms really don't have much of a view.