Nothing

Nice staff, very personalized treatment, good buffet, and room was ok. They need to improve a little bit the snack.

Do not come to this hotel. It is not worth the money we paid for sure. You can get an actual resort for the same price in punta cana. Hotel is old, dirty, and has very limited drink options. Staff was great but the amenities and hotel itself were extremely disappointing. I repeat, not worth the price at all.

Great room great Beach great staff

Stayed here for a work trip. After a little bumpy checkin and a room change everything was great.we stayed for 10dys. The food was ok most of the time. The staff were very helpful and our room was clean. The beach area was also a nice break and well kept.

The pictures of the rooms are deceiving. The rooms are very outdated and they smell musty and damp. Bathrooms are extremely small. The rooms lacked sufficient towels for showering and the pool. The towel cabana did not open until 9am so you would have to wait until then for new towels if you wanted to go to the beach or pool early. There was no entertainment until the weekend when the locals show up and you have to pay for wifi service.

Loved everything about this resort, great service and staff, I was very impressed by the manager as he rushed to help me with a bag I had dropped. They have great selection of food but didn’t have much taste. No hot water. But I would go back in a heartbeat and will recommend this place.

I was great!

A comfortable and cozy hidden gem. The staff is very friendly and welcoming. Not overcrowded like other locations

The internet pictures are not actuall. Hotel is very outdated and old. The room entire place need a major upgrade . Wifi is not free,parking is about 1 mile away from the hotel .the food choice very poor.the restaurants with reservations are worse than the buffet .the nightclub doesn’t exist they throw a Dj in a hall and that’s the club.bathroom extremely old and you can see the repairs done are very sloppy . The staff and beach was the only amazing 2 things. I honestly wouldn’t stay there again or recommend it.

This is my third trip to BlueBay in Puerto Plata. My partner and I returned after 12 years because we had such a great experience on our honeymoon. This time, the attentiveness of the housekeeping, front desk, food service, and bar service staff remained outstanding. We were disappointed in the activity options and the activity/entertainment team's ability to pivot during nighttime activities. They were unsuccessful getting couples to participate in a game one evening and just played music when no one volunteered. The second night they attempted a couples game, they did recover. I was accustomed to the staff really getting people involved, even if they came up to you and encouraged you to participate. The staff did not seem as equipped as previous teams to do that effectively. Otherwise, I had a relaxing vacation. I also appreciated that no one tried to sell us a timeshare like they did 12 years ago. The only people approaching us wanted to help and encouraged us to take advantage of the Spa, which we did and thoroughly enjoyed.

The only thing I did not like was that it was a flying birth around the buffet area eating the food.

The food was overrated due to certain food were pricy for no reason and they wasn’t much to it

Food was not the great. Please was quiet.

Went to dinner and there was fruit flies around the salad bar, and ants in the white rice. I had to record it to show management. The room look like a motel and that’s been nice about it. The bathtub/shower water clogged up every shower we took. Food was horrible the beef taste like rubber, just had a bad experience at this resort.

I never had to complain about a hotel . These pictures have a lot of filters on them you would think that this hotel is next to luxury . The bathroom looks old like a motel bathroom . The rooms are dull . The balcony is ancient. Trust me I travel every 3 months . This place looks nothing like the pics . The food is horrible !! And the staff is only nice on the over night shift . Wasn’t a welcoming place and next time go to DR . I will get a luxury airbnb

The food very poor and disgusting

I returned to Blue Bay because I was very satisfied back in October. Please note that all of the employees were hospitable, professional, and well trained. However, it appeared that they were not fully staff. The rooms were not thoroughly clean, and the lock was broken in the first room we were assigned. We were then assigned to a second room that had issues with the hot water. In addition, it is not necessarily all inclusive because wifi and lockbox had additional daily rate.

The beach !!!! Very clean

Excelwnte

Extremely dated Food sucked Staff was awesome The workers made up for the low accommodation

No a la carte restaurant available for 1 night stay reservation, that’s unfair and a Mediocre costumer service. Everything is outdated in the room. Bathroom with leaks in the cealing. Same food served everyday in the buffet restaurant. Poor food variety. Poor entertainment. Lot of very noisy low class people with bad habits. I don't recommend it even for one night stay!!

Everything was good. The A/C in the room was really cold. Good food and a beautiful beach. All I needed.

The room was good, location is good, food was very good, and the service is excelent

Both the clientele and staff were low key…perfect for relaxing

Trully someone needs to evaluate this resort. The conditions and service offered is not from a “elegant/lucury resort” as how they are label. The food was beyond terrible, taste and the items offered. Restaurants we were able to book 1 and one was done by guest services due to the complaint. The people itself were great, we were able to connect with several staff members who are great human beings and helped us. The entire property is in desperate need of an upgrade starting with bedrooms which mine had many issues, the towel rack barely holing on to the wall, the sink coming off the appliances in room also coming off wall. The property is label smoke free and there was a lot of people smocking cigars and vaping everywhere.

I liked that this resort was small & had food and drinks 24 hours. The beach was very peaceful. For the most part the staff was very nice & approachable. Our first night out ac did not work. We spoke to someone the next day and it was fixed. The food selection was not the best. There wasn’t a lot to choose from & the food wasn’t too tasty.

I feel bad this list is so long, but I don’t want people wasting money here. If you don’t like birds eating off of the same buffet you are, car-salesman ambush tactics, and bottom shelf alcohol, you can skip BlueBay unless you just want more details about our crappy experience. Birds were in the dining hall eating off of the buffet. Stuff all around the resort wearing out. Example, the dining area which can seat a couple hundred people has one toaster at breakfast that is 20 years old. It only works on one side so after 5 mins of toasting one side of your bread, you have to flip it around for another 5 mins. In our room, the phone didn’t hook up to anything. It sat on the end table with the cable on the floor. There was no wall jack to plug it in to so there was no way to call the front desk. The Food quality is mediocre at best. It does not have 4 restaurants as advertised, It has buffet and one restaurant that rotates every night from oriental, Mexican, Italian, and seafood. At the reservation restaurant it is $20 more for steak and $50 for lobster. Otherwise, the food is exactly the same as the buffet, just on a misspelled menu and served to you by a waiter. I’d written more but limited to 1500 characters. So here’s the rest: high pressure time share sales, untrained bartenders, bottom shelf alcohol, hotel vendors soliciting you on the beach, inconvenient bar locations, only diet soda and Presidente beer available, all juice from syrup concentrate and not fresh squeeze

Great place to stay

I recently had the pleasure of staying at this wonderful resort and I must say, it exceeded all my expectations! The attention to detail from the moment I arrived was impeccable - the staff went above and beyond to ensure my comfort and satisfaction throughout my stay. The food was absolutely delicious, with a wide variety of options to choose from, and the service was great. What truly stood out to me was how friendly and welcoming the people at the resort were. From the moment I checked in to the moment I left, I was greeted with warm smiles and genuine hospitality. It truly made my stay memorable and I can't wait to come back again in the future. Overall, I highly recommend this resort to anyone looking for a relaxing and enjoyable getaway. You won't be disappointed!"

The resort is very clean and the staff were attentive and helpful, the parking is very safe with security 24 hours . Love the design of the buildings in the property and the beach area is clean and relaxing. Very happy happy with my stay .

The hotel is not honest and up to date as it shows. The main lobby and and area are decent however the rooms are not and the bathrooms aren't kept as clean as they should.