Front desk staff assured me that they’d arrange for a taxi to the train station at 5am the next morning. The next morning, there was no taxi called for us and another staff member said they had no record of a call for a taxi, basically denying the conversation we had over the phone the night before. We had a late and stressful start to our day because of their screw-up as we were on a schedule. I really don’t think it was a misunderstanding. I think it was an error or oversight and rather than simply admit to it and fix it, she pretended the conversation never happened and “played stupid”. Super frustrating. Not trust-worthy. We also didn’t enjoy being locked out of the hotel a couple of times during our stay when they sometimes lock the front gate. Staff was slow to respond to the ringing of the doorbell and we were left waiting on the stoop. On the plus side, the room was spacious and clean, and the grounds are lovely, particularly the view from their yard.

one of the best, quiet, clean hotels I've ever been!! Say hello to Mariluz!! 👌

The location was a challenge (hard to walk anywhere), the breakfast was not great, the walls are paper thin - I could hear everything outside our room.

Like everything about the hotel especially the view from its yard. You can actually see the mountains (looks a bit like Uluru!) from the courtyard, pretty cool! Only thing I would say is that I found the door was open after the cleaner made up the room. Nothing went missing from my room, but would be cautious and not leave anything valuable in the room!

This was the best property in which I stayed all week. Lovely old monastery. The room was so pretty with a loft where the beds were located. Also had to only buffet breakfast I got all week, and it was included.

We had the most wonderful experience at this very quaint and unexpected hotel in Urubamba. The hotel was very clean with upgrades throughout. The hotel grounds are beautiful and quiet. It is located at the foot of the mountain with spectacular views. The restaurant and the food were excellent. But the overall gem was their staff at the entire hotel. They were very polite, kind, sweet, we were treated so well that we plan to go back sometime in the near future!

We had the most wonderful experience at this very quaint and unexpected hotel in Urubamba. The hotel was very clean with upgrades throughout. The hotel grounds are beautiful and quiet. It is located at the foot of the mountain with spectacular views.The restaurant and the food were excellent. But the overall gem was their staff at the entire hotel. They were very polite, kind, sweet, we were treated so well that we plan to go back sometime in the near future!

Really nice place to stay, deliciuous restaurant, very clean and very nice people that attends I woul really recommend it.

Awesome place

Stayed here one night. Old gated monastery with courtyard and nice white-napkin type breakfast room / restaurant. Used as a base to explore Moray and the Salt mines... The grounds are beautiful. The town is within walking distance.

It's a bif out of the way but besides that it's a wonderful stay. Feels like you stepped back in time. The walls are thin and if someone is walking in the room upstairs it sounds like elephants dancing. And the maids get loud when they are rushing to get the rooms ready for the next guests. So if you are sensitive to noise, this is not the hotel for you.

Hotel is built in a Church site. Good restaurant (my son loved it) and the rooms are clean. Prepare for a rustic experience and the church bell at 6:00am. Staff is friendly and honest.

I lost a small cheap padlock for my luggage early on in the stay but didn't mention it due to the small value. Then we left our luggage for one night (after our stay) when we went to Machu Picchu and I lost a pair of new hiking shoes that was packed in one of our luggage. We didn't notice it until the following night when we unpacked, but we were already in Cusco. Very disappointed.

Beautiful hotel. Nice stuff. Very authentic. Recommend to anyone who will enjoy a quiet stay here

Was concerned when we arrived as town is quote rustic. Have to drive up a gravel alley, past some beat up buildings to reach the site. They cam out and unlocked the gate for the van to enter. After all this, we entered to find a well maintained and beautiful hotel with a view of the mountains. The service was great and the staff really wanted to help. Slight language barrier but no more than to be expected.

It's a very nice place to stay especially if you like a nice place that is off the beaten path. Transportation here is much better than it seems. You can actually hail a cab on the street but ask locals about cost first to make sure your are not being taken. Also get a room close to desk if you want to use wifi actually inside your room

Beautiful grounds, friendly staff, nice dining room.

There aren't many options in Urubamba. This is your run of the mill hotel, and is a place to rest your head if you're heading to the Sacred Valley. The Gardens are nice, but the bed is very hard. If the bed was more comfortable I would be giving a different review - felt like I was sleeping on the floor. The people that work there are very nice, and extremely helpful. The hotel seems very safe, as they have a guard at the front that locks the gate entrance of the hotel. There are really no other alternatives to eating at the hotel so you may want to bring some food with you.

There arent many options in Urubamba. This is your run of the mill hotel, and is a place to rest your head if youre heading to the Sacred Valley. The Gardens are nice, but the bed is very hard. If the bed was more comfortable I would be giving a different review - felt like I was sleeping on the floor. The people that work there are very nice, and extremely helpful. The hotel seems very safe, as they have a guard at the front that locks the gate entrance of the hotel. There are really no other alternatives to eating at the hotel so you may want to bring some food with you.

The place is really beautiful...

Close to town. Very quiet. Very comfortable.

Great service location is a little remote, however provides a good vantage point to explore the sacred valley (we stayed three days).