Property in the middle of rennovation, so it was too lonely. I was wondering if I was the only one in the hotel.

This property should be condemned, absolutely abysmal!

Doors, walls, any surface are dirty. It seems it's never cleaned. No pool nor jacuzzi available - due to chemical treatment, we were told. Lobby is locked - a staff only talk to us through a small window. Ice machine is broken. Breakfast is not served due to renovation. There is no renovation - it's a flat lie. The have not been serving breakfast for over a year! Stay away from this facility; it is NOT worth it.

It smelled like cigarette smoke in the room.

Great overall.

Completely in need of a rehab. Torn furniture, ceilings falling down on walkways. It was just gross

room smell cigarrett, electronic key not working propery, not friendly personnel.

No lamps, room was dark..

Best

Need a refund. I stopped by on August 4 to check in. Nobody was in the office. I called (909) 888-4827 THREE TIMES - no answer. There was an emergency number (909) 352-1136 to which I called and this number was disconnected. I walked around the site looking for some evidence of staff. There was nobody that I could find. So why would the office be left unattended? I need a refund.

Service was good but the physical plant is the tackiest I have encountered in the last 30 years of travel. Front curtains had holes, TV didn't work, bathroom door had been punched in and not repaired, A/C worked but was noisy, the bathtub hot water was installed backwards so that hot was barely after rotating left instead of far left -- it took awhile to figure that out. Maintenance is not a word in the vocabulary of this management group.

Homeless living outside the hotel parking, spiders everywhere no dinning area like stated in booking. Pool closed they couldn't find the key.

Breakfast is NOT included. In-house restaurant is closed. Room furnishings in poor condition, property is very old.

Outside looked like it had been through a explosion. Inside wasn't much better. Wrong size beds and no breakfast buffet. Pool was dirty , jacuzzi was locked up.

the hotel is under renovation and there are parts that are falling down and it seems that you cannot stay safely, they offer breakfast but they don't and they offer a pool and jacuzzi but the county closed them for security reasons, I overpaid for this hotel because it had breakfast and the pools and I could not use them, the service is not good, in short it is better to look for a cheaper hotel

No breakfast…..property not maintained….would never recommend to anyone

So i choose my stay based on accommodations in this case i wanted a pool and hottub with a breakfast. Ince i arrive and check-in im told the pool and hottub are closed until further notice sorry for inconvenience come to find out its been closed for months which really annoyed me this is something they should fix on there page if it doesnt work you dont have it. I dont even want to go into the whole room situation things broken or missing homemade curtains out of an old blanket really sad if i was able to cancel and get a refund i would have i would of had a better stay in my car

I will not return to this hotel. Checking in was great but the hotel is dirty on the outside, the elevator smelled like urine. As we walked into the room, there was a chair that had a large part of the upholstery gone and it was dirty, please throw it away. The hotel has a pool, but it was out of service and my husband and I wanted coffee and a little something to eat and “due to Covid” no breakfast as advertised.

This property was extremely disappointing. The door had to be man handled to get it open. Then came the rush of the putrid smell of piss. After a 15 hour trip I complained to desk clerk through a window outside, who seemed unwilling to find solution or room, so I said I brought cleaning supplies and febreeze and would deal with it for the night. After returning to room and attempting to clean/deoderize/ unpack I discovered no fridge to store my food. I returned to the outside window to tell the desk clerk. His response was to leave a note for maintenance the next morning. No other room/solution. I returned to this room without other option The next morning all appointments had been moved up without notice so focus was to get cleaned up and out the door. This was a battle no running hot water in sink & shower even with running it several minutes so hygiene was via sink and cold water. After hours of appointments I returned to office - still no refrigerator and food was spoiled. Owner/ manager were uninterested in assisting with another accommodation and clearly had not received requests/complaints or had no intention to resolve any problems. Fridge w/out freezer door, no racks_ privided late evening. I had paid entire reservation in cash at check-in, no refund/room change/other. NO LOBBY/BUS. CENT ETC, BREAKFAST, ICE, HOT TUB/POOL, OR ROOM PHONE. High room rate, extremely poor conditions, no amenities. Staff claim, homless, corporate failure, a fire as reasons

good customer service old building, not well maintained

Rooms was clean. Clean sheets and blankets. Bed was comfy. Clean towels. Had a refrigerator and microwave which was a plus.

Property was very run-down and exit railings were unsafe. Bathroom shower curtain rod almost out of the wall and hot water took 15 minutes to work. No morning breakfast as indicated on the website, staff stated that breakfast was discontinued 3 years ago. Registration wanted an unrefundable deposit, had to pay for a night I was not staying there in order to leave early and get partial refund. Bad location, right next to a riverbed with homeless people milling around. Staff was hospitable and doing the best they could, but the hotel was in desperate need of restoration. Do not go there.

This was the worst hotels I’ve ever stayed at. The outside was not too bad but the rooms are awful! BEWARE the pictures used in the web must be old and no longer represents the current condition. I was charged $50 deposit, for which I have not been gotten back yet, snd the joke is the room had nothing in it!!! No lamps, no clock no phone, no iron, no pictures on the walls, no drain stopper for sink or tub. Tried to shower the first night at 10 and it took 15 minutes for the water to turn Luke warm (we think they shut it off at night) curtains were falling off and we noticed after walking around the place that most of the rooms the same was true. The pool and hot tub was kept locked, the staff was not friendly or attentive even though there didn’t seem to be many guests there WHICH IS NO BIG SURPRISE!!!! Sorry but facts are facts……. And I’d like my $50 back with interest for the trauma I suffered having stayed 2 nights there!

The stairwell was loose and the stairwell landing was unsafe and needs immediate repairs

Place was disgusting and ran down. Elevators and stairs were a safety concern. Staff was extremely rude checking in and checking out. Rooms extremely outdated, shower made me feel like I was going to catch athletes foot. Woke up itchy all over. Cut my stay early because I was so uncomfortable. Pictures look nothing like the property, so not stay here just to save a few dollars.

PROPERTY IS CLOSE TO MY JOB.JOB IS 40 MILES FROM HOME. SOMETIMES IT IS EASIER TO STAY OVER. PROPERTY NEEDS SOME UPGRADES AND ALL THAT IS ADVERTISED IS NO LONGER AVAILABLE! IT IS CONVENIENT!

Dirty and poorly maintained.

You know how some movies are so bad, they are good? Well, that doesn’t apply to hotels — or motels. The pictured place isn’t the place we actually experienced. The “non-smocking” room smelled like an ashtray, and looked rather like one too. Everything was in disrepair and nasty. See photos! Oh, and: no breakfast, no microwave, no blow drier, no phone, no WiFi, no secure door… no idea why this place is open.

Room dirty no hot water room smells firty did not stay both night and did not get a refund very disappointing the place is a fire hazard

This hotel is very clean but it needs a lot of TLC. The carpet that butted up again the tile was very frayed and we were stepping on carpet tacks.

It was an ok place, it was loud with a car leaving and coming back bumping music, there was no hair dryer, no tissue, just looks a bit dated.. I was only there for one night thankfully.

My “non-smoking” room smelled so terribly of cigarette smoke that it was difficult to sleep and I stilled smelled it on my clothes afterwards. The motel was run down and in desperate need of an upgrade. Even the door handle to my room was broken and I got locked out. The shower didn’t have cold water and the curtain rack was broken. Not worth the money, don’t stay here.