Front staff employees are truly service orientated, helpful and friendly! I made a complaint about a noisy room and the front staff took care of it. They were also helpful when my husband had a conference call to take at the last minute before checking out. Continental breakfast was good with a variety of choices, both hot and cold items. The room we checked in was for disabled access, which was unusual. No chair, no closet, no hangers, no phone in the room. Even disabled hotel rooms have at least a phone and one chair. We requested a chair to be placed in the room, and they accommodated for us. Work staff is good here.

The ceiling in the shower was falling apart, into the shower. They were unable to move us to another king room. Only one hand towel was in the room. Elevators were dirty and hadn't been inspected since 2019. And the bed and bedding was nothing like other Holiday Inn properties we've stayed at.

Everything was easy, clean and efficient

Great location. Good amenities, and close to the venue for a wedding we attended

Could use better water pressure and a nicer shower head.

Likes: mattress good, shower good, clean, breakfast was good. Dislikes: room was freezing when we got there, 60 degrees. Couldn’t get the heat to work, actually cool didn’t work either. Went to front desk and couldn’t get waited on as only 1 person was there with about 15 people waiting to check in. Went to shower the following morning and found there was only a 3/4 used shampoo container. Went to the front desk and got it.

no tv remote or. hair dryere

Staff was pushy and rude

The front desk staff was top-notch! Extremely efficient, knowledgeable, friendly. Our room was clean, spacious, and comfortable.

It was nice and quiet the bed was super comfortable. Didn't get to have breakfast but they did offer free breakfast!

This is my go to when I need to be close to work. Affordable and cozy for short stays. Always have a funny smell in the hallway.

No one was at the front desk when checking in, had to wait 20-30 minutes.

Very nice older hotel that is being remodeled. Clean rooms, friendly staff and a very good location.

The property looks like it has been renovated, but it was done poorly. Walls and ceilings were falling apart at the seams. Hot water was warm at best

First, I'll start with the false advertisement about the indoor pool. I booked my room December 3rd 2023 and I received a phone call on December 28th from a lady that works for the hotel stating that the pool is not indoors but, is an outdoor seasonal pool and the lady was VERY RUDE over the phone. She waited weeks to call. She called on the last day I could cancel my reservation penalty free and two days before a holiday weekend. How was I supposed to find something different in less than 48 hours and for a good deal?! We check into the room and we walk into the room and there's no balcony. I specifically reserved a balcony room for my autistic husband who needs the fresh air flow. The man at the front desk was VERY RUDE to my husband and myself when I brought the wrong room situation up to him. I was OVER CHARGED for my room by over $40. The lock on the room door is broken, ice machine didn't work, Wifi didn't work very well, if at all. Elevator is scary, I don't recommend riding in it. I've never heard an elevator make those kinds of sounds. Coffee maker in room was broken. There were stains on the carpet and the bathroom sink wasn't very clean but, otherwise, the room was pretty clean.

Google pictures show INDOOR POOL AND JACUZZI the way it was some time ago. I spend few night here in the past and expected the same not just an over priced room by it self rwmove those google pictures asap

Nice Staff. Comfortable room.

The room is big. Staff nice, Need more cleaning

I did not have any issues with the property. I only stayed for one night because it was close to my job. I liked the hot breakfast option. I would stay again.

Very nice staff. well organized. The rooms are updated and clean. The breakfast is really nice.

The property was close to the event I was attending so that was great.

Good sleeper

Older hotel in a very good location. Very nice staff clean and comfortable rooms.

We were first put in a room on the first floor and the employee said, "you're not staying alone are you?" because there are guests who stay long term on the first floor. The room had bugs in the sink and mold, so we were switched to another floor which was much better. I gave it a low rating because the employee implied that it was unsafe and the condition of the first room shouldn't have been rented out. Just something to think about for future stays.

Older property off a busy road. Breakfast and coffee was good.

Front desk staff was tremendous; we didn't have any shampoo in the room, nor a hair dryer. I would expect more from HIE.

Very clean

Very nice

Convenient to other places that we wanted to go near by.

Heater/Air Conditioner didn’t function in room. Wouldn’t power on. Since elevator was out of commission I took stairs. Stairway needed refresh and attention

Tammy was great!

The pictures for this one are very misleading. We arrived and had a very dirty room, I was told the nice pictures were from the remodeled rooms on the top floors, and they were all booked up. Pictures attached, but the walls and ceiling were dirty, it felt gross to stay here.