Everyone is rude and not much activity not using any gloves for serving food touching food and on the phone on the same time it’s very disgusting

While there was an issue at check-in (no record of my free breakfast, and an additional $15/night fee which was more than the $12/night previously emailed), hotel management made it right. The staff and the service was fantastic, as was the food. The hotel is safe and the view from the room was fantastic! It was weird sharing a balcony with another room, but luckily we never saw or heard our neighbors. It's a lovely place, ESPECIALLY as an Expedia VIP member with the perks!

Lucio and all the staff was awesome

Nice pool, staff was friendly. Property needs updated. Shower and bath hardly worked. Food was not very good to be gracious. Definitely should not be a 5 star rating. 3.5 at best.

Third time here its as good as always if not better!

Liked the way all the units had a patio and beautiful view. Staff were very accommodating and pleasant. Units exceptionally clean and comfortable.

Beautiful place, but lacking restaurant choices

Don’t waste your time or money on this place. They’re only nice if you book their all inclusive package. Upon arrival, Alma stated our room wasn’t ready and it would only be 30 minutes more. She invited us to go have snacks at La Parrilla, which we did. The service there was mediocre, the food was terrible. They asked if we had any food restrictions, I said yes cause I’m pregnant so I wanted to make sure my food was cooked properly. The food wasn’t cooked properly and made us sick. We also ordered food that wasn’t given to us and I had to remind the waiter because he kept bringing the wrong thing. We paid and left a tip, later to find out that they charge you a 15% tip without consent and without notice. I didn’t know if this until checkout time. After eating, about an hour and a half later, we went back to Alma to get our room keys. The room still wasn’t ready. She proceeded to make us wait another 20 minutes, mind you I’m already feeling sick from the undercooked food, she gave us attitude and even laughed cause I was getting frustrated. I noticed I wasn’t the only one who had been waiting for their room key, as another gentleman kept asking her if he was going to get his key soon. Again, she chuckled and told him he needed to wait longer and that they only had the all-inclusive rooms ready. That day, she also mentioned that they would be having a “Mexican fiesta” at their sister resort Flamingos. She said it was from 6pm-10pm which actually ended at 8:45

I like this hotel, but be advised that this hotel has a policy of never accomodating a late check-out or room upgrade request regardless of your Expedia status. My comments are based on having Platinum status and having stayed here multiple times over a period of many years. My experience is that most flights out of PVR leave in the late afternoon and the 11am check-out time can have you waiting in the airport vs. by the pool (or someplace else) for 3-4 hours before your flight. The hotel management doesn't seem to understand how valuable a simple late check-out time can be to a travelling family.

Great resort-quiet-clean-beautiful pool and beach

I feel compelled to share my recent experience at this hotel to help others make informed decisions when booking their stay. My intention is not only to address the misleading information on Expedia but also to shed light on various issues encountered during my visit. 1- Misleading Booking Information: I booked an All-Inclusive stay through Expedia, specifically selecting Villa La Estancia Beach Resort & Spa Riviera Nayarit All Inclusive. Upon arrival, I discovered that my reservation was for a room-only stay, causing unexpected expenses and inconvenience. 2- Accommodation Issues: During repairs to the glass sliding door, our bath tub glass was shattered by hotel repair staff. The hotel did not have a replacement available, and we were left without a screen between the bath tub and vanity. 3- Hygiene and Safety Concerns: Bees were prevalent everywhere, even in indoor restaurants. 4- Limited Amenities: No coffee service at the pool, and coffee is only available in indoor restaurants, accessible by reservation only. No Buffet restaurant, bar, or coffee shop in the hotel. Guests need to walk to the adjacent hotel, Flamingo, at specific times for these amenities. 5- Internet and Connectivity Issues: Weak hotel internet, no internet at the beach, and no internet access at the adjacent hotel, Flamingo. I believe it's crucial for travelers to be aware of these issues, considering the potential impact on t

nice

Great staff, service, and location!!

We stayed only 3 nights without all-inclusive and glad we didn't. Our meal at the steak house was fabulous, but the one breakfast buffet was unspectacular. The toaster wasn't working, flies all over the bread, no sausage or bacon. Everything seemed tasteless. We ordered nachos at the pool and we were disappointed with them too. Hardly any cheese, guacamole was very bland and very pricy too. Service around the pool was slow. I would never stay here again, sorry. Just not worth the price.

Really what you want in a vacation spot - great beach right in front, big pool, 4 well placed hot tubs looking over the ocean and very hard working, friendly and pro staff. Flamingo restaurants could be designed nicer but excellent overall.

Been there several times. Property is beautiful and on the beach. Rooms are large and well appointed. Service is hit or miss. Rooms are clean. New is daily $12 resort fee which we were not aware of until check in. Just an additional money grab.

When I booked your hotel, the website said the stay was all inclusive. When I got to the hotel, the front desk lady said that it wasn’t all inclusive and that all inclusive would be $140 extra per day per person. It was too late to cancel because I did not have any other place to stay so I had to pass on the all inclusive. When I ask the price of the hotel if I would have booked directly with them it was half the price hotel.com charged me ( I payed 550 a night when they would have charged me 350 per night without the all inclusive) I am furious and sad to have my Christmas vacation ruined by having to pay out of pocket for meals due to this company’s lack of clarity in the description of the hotel. I am disappointed in how much I have promoted this company with friends and family after this incident.

I was surprised to have been offered a VIP that is offered for discounts on food, services and activities.

Quiet and private feeling beach area

Stunning, excellent food, beautiful pool, tons of space. Only note, make sure to call about restaurant reservations as they don't take the opentable ones seriously.

Beautiful place, clean, friendly

Aggressive timeshare selling and waking me up in the morning to do more of it, left a bad taste.

We stayed in a 2 bedroom suite which was beautiful, spacious and very well appointed, the food was great but best of all was the superb service we received from all staff. They were all super attentive efficient, kind and friendly.

This was the most beautiful and peaceful resort we have ever been to. The grounds were stunning, the beach was pristine and there were always lounge chairs. The pictures simply don’t do this resort justice. The staff were also amazing. Many thanks to Alexia and Ulysses for the additional care and attention; they went above and beyond and made such an impact on our experience in Nuevo Vallarta. The food was good and margaritas excellent.

The hotel was good and the staff were good. Ordered food a couple of times one room service and one by the pool. Food and drinks way over priced. On top of that, everything is priced with taxes included but yet they added taxes on the bill and they added tip for themselves without disclosing it first. They also took a physical copy of my credit card upon check in without telling me or my consent, when that should have been entered in the system for privacy reason. Anyone accessing that kind of sensitive information should at least disclose it. I have never had my physical credit card photocopied. There should be no need. It also raises a lot of red flags.

love staying at this property...the service is extraordinary; the staff is the best...the property so beautiful. The resort is just the perfect size...love the pool area, swim up bar. Food and service can't be beat!!! Can't wait to go back!!!!!

The staff was very warm and accommodating for the whole trip. We arrived early and the room was not ready. Didn't know but Raul stayed with our bags the full time it took to get the room keys. In the main restaurant Carlos, Lorena, Paloma, & Julissa were fantastic. Friday night we had another dinner there and there was a pianist playing. All of a sudden Eduardo started singing in a beautiful voice that was totally unexpected. We had three dinners in the main restaurant and all were fantastic. We did have a buffet on Thursday night at the Mexican restaurant over at the Flamingo. The food was top shelf all the way. There was a mariachi band that made the evening. As we left, Julian & Omar saw us off. Staying a week, the staff got to know us and made us feel like family.

Our stay was excellent the staff was amazing at the pool bar as well as overall . I will recommend to my friends.

All was good

I stayed for 5 nights and 3 nights AC was broken. I had a medical procedure and choose to stay at a 4 star resort for my recovery, unfortunately NO AC during a heat wave was a DISASTER and they wouldn't change my room or fix the AC.

The added $12 per night, pay more for what? The air conditioning in the lobby was poor.

Loved our experience and time at Villa Estancia. The staff went above and beyond for us. Huge shout to Hilda and Fernanda for the massages, Bianca for the warm welcome and Dani over at membership sales for making us feel at home and part of the family. The eveing options were limited with nothing close by. Another negative experience, was our time at the Japanese restaurant where the food was subpar and hostess was rude. We will definitely come back here again though! Thank you Familia!