The grounds are stunning and the room was spacious and clean. Only issues were scale in the kettle which was left at the bottom of your drinks and the remote for the TV not working.

Shower head not fixed, damaged. AC not working.

It’s a nice retreat and perfect for rest and relaxation. The food was great too. Nice getaway and affordable too.

Clean place, decent average room, rude staff. Staff fairly hostile and unwelcoming, with a distinctive lack of hospitality. Room was up 3 flights of stairs with no lift or assistance with luggage. We booked breakfast and dinner there to simplify our trip. Honestly wish we hadn't- I'd have rather given my money to a more pleasant establishment. In the end I tried to minimise my contact with staff to avoid checking out early.

Lovely location, friendly welcome when checking in, large comfortable room & good breakfast.

Great place to stay. Buffet breakfast is fantastic! Grounds are beautiful! Staff are excellent

Comfortable, welcoming, friendly. Just what we needed after our holiday plans had to change when we couldn’t get a flight, and the hotel where we were going would not refund us. We were able to relax, recover, and enjoy a bit of luxury after the most horrible day at Stansted airport. The staff were lovely.

I stayed at the Shendish Manor for business. The room had recently been refurbished to a high standard and was immaculate. It was just a shame about the constant noise from other guests shouting down the corridor which was very echoey. Whilst the decor was good, being able to have a hot or even warm shower at 5am before I left for work would have been a benefit

We had a fabulous one night stay. If it hadn't been fully booked the next night we would have stayed longer. Very comfortable bed and room. Friendly staff. Excellent breakfast. Beautiful grounds.

The check-in was smooth and easy. The staff friendly and efficient. The room was comfy, only complaint was the tv cut out. Breakfast good.

Busy reception area but staff coped well. Room was huge but furniture didn’t quite fit

Staff are exceptional so polite and welcoming & helpful, especially Lucy on reception. Room was basic & clean and breakfast was nice. Shame their was leaking water in corridors and the aircon didn't work! View from rear of orangerary was a little disaapointing with rubbish and deteriorating gutteing and pipes and paintwork on windows needs refreshing. Building looks tired and could do with so e upgrading and renovation

Hotel was lovely and rooms were very clean. Staff were polite and friendly. Stayed here as we were doing a Harry Potter studios tour. Very convenient location and lovely gardens to walk around. Highly recommend 👌

Very pleasant upto date nice food good Value

Perfectly friendly staff on reception. Nice, but inexperienced, staff in the bar and restaurant. But, lift (permanently) out of order. No offer of help with luggage to my sister with walking difficulties getting up many flights of stairs to the second floor room.

Need to arrange a refund as we refuse to stay there. The place is in terrible state of disrepair. Even the gardens haven’t been touched in probably 12 months. It is as if the place has been closed and not touched for many years and then they just reopen. We have the honeymoon suite which is meant to be their best room! The place smells like an old peoples home I have to say. Outside the entrance, there were 2 foot thistles growing out of pots. The manager and the assistant were very friendly and totally understood us not wishing to stay there. We left within an hour of arrival. Now looking for a refund from hotel.com

Beautiful building, lovely setting, immaculately clean everywhere, lovely public areas & staff very helpful & friendly. It would benefit from continuous housekeeping assessment & maintenance in the bedroom areas though - our room was a lovely very large, front facing one but the bathroom sink plug mechanism was broken & part of one of the curtains was hanging off the rail. Little things matter! Whilst there they also seemed to be having a lot of trouble with their card key system. Two personal gripes: this huge room would have greatly benefitted from a king size or super kingsize bed; And why oh why do hotels insist on only providing those ridiculously small pods of semi-skimmed milk?! I would definitely stay here again though I'd take a small carton of full cream milk with me!

It was a great stay. Great place to stop over if you need a nice and clean place to stay.

Hotel could benefit from a general tidy up especially seating area outside and window frames.

Absolutely brilliant experience from beginning to end. All the staff were exceptional, especially the manager, Hugo , who went out of his way to make our stay of two nights as brilliant as it was. I would highly recommend this hotel for the comfort of its rooms ,its beautiful and extensive grounds and of course the staff.

Arrived after booking a superior room with view only to be given an attic room with skylights with no curtains. The room was also stifling hot due to a broken radiator outside the room. Was then moved to what should’ve been a better room but that was again far too hot for this time of year and the heating in the rooms is not adjustable and there was no fan in the room so had to get one sent to up. Around ten o’clock the internet dropped out so could not watch the telly as they run off the internet only with very limited channels. Decor is very tired with wall paper hanging off in places. Don’t be seduced by the exterior as this hotel is poor and is over priced. Will definitely not be returning.

Good option for a night away although the balance of a quiet setting is you are a taxi journey away from alternative food options. Always a good standard of cleaning with big rooms that can be cold so if you like it warm take an extra layer. No modern touches like USB sockets but the ancient ironing board near a mirror and socket does serve better than some hotels for putting your hair straighteners on! Bedding not luxurious but ok and have always had a good hot and powerful shower with a detachable head which is a bonus. Requesting a room not on the main corridor is recommended to avoid noisy foot traffic at night.

Love everything about the hotel. The only downside is our window looked out onto a wall! Would’ve been great to be able to enjoy some of the amazing gardens.

Great staff, great food

Love Shendish, it’s not perfect and some parts could do with updating but that is reflected in the price, but it’s warm, comfy and a lovely setting

Great bath, unmaintained in places

Really nice and comfortable

One night stay in a beautiful spacious room, very clean, great location and setting next to the golf course. Facilities great, large dining room and lovely self service cooked breakfast and cold buffet too. Very enjoyable stay and will gladly stay here again in the future

The staff at this hotel are absolutly lovely all very friendly and helpful. Breakfast was very nice, good coffee! The bed was super comfortable, sleep right through!

Lovely hotel and staff. But bed was uncomfortable, wifi was non existant and tv didnt work.

Nice Hotel, good food, friendly staff, some beds a bit dated.

Beautiful settings, great breakfast.