The only thing that I have an issue was the fact that the key cards only worked for a short time. I never went back to get new cards because of the short time that I was present.

This property was very dated and rundown. Dirt, trash, and grime of some sort almost everywhere you look. Beds were comfortable and shower was good and strong.

excellent stay as always

Customer service was good. Room was clean, spacious and comfy bed. But the outside of the hotel needs some serious work. Paint chipping on the doors. Garbage in the courtyard where the rooms are. Pond needs some serious draining and refilling and please please clean your nasty ice machines. They were disgusting. We've stayed they before for a wedding 3 years ago. It wasnt this bad.

The stay was really nice. The room was basic and clean. The grounds are lovely. I loved hearing the fountain at night. I wished there were more places for outdoor seating. The entire place (except for the room where breakfast was served) felt cozy and calming.

Says free breakfast but only scrambled egg and potato fry.. there was no bread, no coffee nothing.. Rooms and location definetely not 3star

Ive stayed here for years on my travels back and forth from WA to CA but this last stay wasnt great. The clerk was great and had no issue with the front desk. The rooms were not very clean. The bathrooms looked dingy and moldy. Just not great. Ate at the restaurant and my chicken was raw. Pointed it out to the absent waiter. He apologized, took it away, didnt bring me another and charged me over $25 for the chicken i didnt get to eat. Sucks cause i was really looking forward to the restaurant. Sadly i wont be staying here again. The past has always been awesome but under new management or something

Overall condition of property best described as "worn-out." Paint missing from room doors. Broken ice machine in my complex. Door locks required multiple card swipes to open. Doors fail to close and latch, requiring active pulls to shut and latch. Interior of rooms clean and comfortable, but TV network lacked signals for half the channels. Toilet valves worn out, requiring jiggling of the tank lid to operate.

always pleased with my stay at Gaia

Great restaurant on site and a unique setting

This is the second time we have stayed here and we anticipate more as my daughter moved up to Anderson a few months ago. This property is down the street from her and in a good location close to some restaurants and convenience stores like Walmart. Rooms are clean and we would have taken advantage of our patio outside except we only had one chair. The bathroom lighting is dark so felt it felt like my make up was going on a little heavy handed. The TV was spotty and didn't get some of the channels. It was ok with us. It was a nice way to disconnect. My only complaint is that they seem to not like the fact that you book through a third party. Both times I have stayed I have booked using some points and they make sure to mention it. This time we showed up at 2:30pm to an empty parking lot. I went in and after she mentioned that I booked through a third party, I was told we had to wait until 3pm to check in. Only 30 minutes, I wouldn't complain but it made me feel unwanted because I booked third party. I would book direct if their rates were as low as the third party rates were.

Loved the water features and the fire pits

Great lovation

The front desk person was very friendly and helpful however the property is very run down and neglected. It does not look as the advertising pictures show. Pillows had yellow stains. Ice machine didn’t work. Badly in need of paint.

The room was clean and had a patio with seating. Staff was friendly and their continental breakfast had limited fare but was fresh and tasty! Woodside Grill dinner was excellent!

This property was lovely. Close enough to Redding but far enough away to feel like you are away to have a quiet, peaceful place to relax.

I got food poisoning from the biscuits and gravy served for breakfast and it absolutely ruined our trip

breakfast was misleading, they don't have any breakfast options for vegetarians

We had issues with our pass key and the pool door. We had to be let in by other swimmers already inside the pool area. They said they had to get maintenance to get in the door and had issues with it too.

Very much enjoyed our time here. Breakfast was great , hearty. Great price! Would love to come back again

Don't let the pictures or the word "spa" deceive you... I thought it looked like a fairly nice place to stay but upon arriving I could tell it was not. Walking from the parking lot inside one of the circular room blocks was eye-opening - no landscaping, spiderwebs everywhere and peeled paint on most of the exterior doors. Going inside the room, we were hit with the old, musty smell of the room. Thank goodness I had some perfume with me to spray the whole room with (being hot, we couldn't open the windows). We almost booked another room elsewhere but the only time we were in our room was to sleep so we stayed. I didn't know what the Ascend Hotel Collection was but figured they would have a standard. After staying at this hotel, I would be leery of staying in any of this brand's properties.

We’ve stayed at the property many times since they opened. It has definitely declined in its ratings. There was a lot of dust on the surfaces in the room, bathrooms are looking rundown, and breakfast was absolutely disgusting!!!! A lot of the trees and landscaping have died.

Super friendly staff. The rooms were very nice. Good breakfast and the scenery was beautiful. Very calming environment. I would stay there again.

The room smelt old and musky

My wife and I have stayed here on several occasions but this most recent overnight we found the property a little run down. I had to make 3 trips back to the front desk because own door keys didn’t work. Maintenance fixed the problem but it was a little annoying.

1. Front desk person at check in was rude and basically just threw my room # at me without directions 2.Baseboards peeling off the walls, refrigerator not turned on, floors dirty, multiple plugs in 1 outlet, shower designed for wheelchair use causing floor to be soaked, continental breakfast had hard bacon, dry sausage, and cold eggs. No oatmeal, no waffles, not even a bowl of cereal. No dining area to eat this garbage. Basically this place is ghetto.

GREAT PROPERTY!!!!! Nice rooms, beautiful courtyard. AMAZING Ribeye!!!!

Nice and comfortable stay overall. The pool is clean and nice. The gymn is a plus. The breakfast was inconsistent, 2 out of 4 days the food was good, the other 2 days is meh. Need to always have the key cards replaced because it is malfunctioning.

The bed skirts were filthy. Which made me question the cleanliness of the bedding itself. The window was so dirty that the fountain/lagoon view from upstairs wasn’t all that great. Walked through that area on our way to see what was for breakfast and it smelled like septic. The breakfast was not good and there was no silverware. We ended up just grabbing a tiny pastry and heading out.

Place is nice

Room was quiet. Issue check in was 4pm room not ready until 6:30pm. Next day had to go to front desk to get things because housekeeping never got to my room. The soda machines where you pay $2.00 for soda where all empty but u can go to front desk and pay 3.50 for the sofas they have there.

Great staff all around