A very very mixed experience; just be careful which room they assign you- what they called traditional rooms are actually tired and rather disappointing, with horrible threadbare carpet outside the door, and cracked bathroom floor tiles. I complained, and they told me - terribly sorry the hotel was full so I couldn't change rooms, but then I threatened to actually just leave and pay for another hotel room elsewhere, they magically conjured up a different, newly refurbished room. So actually it was possible for them to move me in the first place. The newly refurbished room was actually very nice actually and in line with what I expected - stylish, clean ,modern and super nice. So my experience was a tale of two halves, just be careful which room they assign you. Finally, they shouldn’t be marketing rooms with that level of deterioration. They claim to be a high-end boutique London hotel, and given that, that’s just not acceptable. It's back to the Standard hotel next door for me next time, I’m not willing to take the risk with the Merago again.

Room is spacious and mordern, very close to tube and train. Breakfast is very delicious.

I stayed one night at the hotel, and hotel charged me 3 nights and I was told it's their policy. Please read all the reviews under 3 stars before you book this hotel, from my experience, these reviews are true, I am regretted I didn't read bad reviews carefully. The hotel has big problem about sanitary, bed sheet made me itchy for a few days, and due to the location near King's cross railway station, it was still very noisy until 2am the night I stayed, I only slept 3 hours the whole night. And bathroom has drainage issues, water didn't go down, just 3 mins shower, water flooded almost the whole bathroom. No exhaust fan in the bathroom. I would say this is about 2 stars hotel instead of 5 stars hotel. I have a feeling staff were self aware about clients complains and the issues this hotel had, they were trying to get around the issues or apologies to clients. I felt really bad to quite my stay, not only I lost $700, but also I could feel they wanted clients to stay hardly. Dining not good either, very overpriced.

Good property but certainly not a five star property as stated on Expedia. I would call it a 3.5 star property. I would not have stayed there had I been told that it’s not a 5 star property because we paid as much for a five star property

This is an interesting property. Not your typical boring decor. We had a corner room which was large and spacious. If you’re looking for quiet, this may not be your best choice, at least not the corner room we had. But it is on a bustling city street so no blame on the property there. Very convenient to the London Underground station (King’s Cross of Harry Potter fame to be exact) and Eurostar high speed trains to Paris, Brussels and more. Day trip to Paris by rail with a late night return made the convenience of this hotel particularly nice. 15 minutes from disembarking to head on a pillow. Only complaint I had was the bar was not operating on a schedule that matched ours. Otherwise, this is a winner.

Unfortunately the air conditioning wasn’t working in my room but reception did their best to resolve the situation. Great location, service impeccable and the Italian restaurant is to die for.

Funky joint and the receptionist was amazing. She really saved the day

Staff impolite

Lovely hotel with friendly staff. Really convenient location, right across King’s Cross/St Pancras. Highly recommend.

A great spot with easy access to the underground and trains.

We were only there for one night, and only in the room for a few hours, but are quick stay was made extra wonderful by the kind and attentive staff in the lobby. They were so helpful and kind!

Such a great location. Bed was super comfy and room was dark and quiet.

Staff were amazing and accommodating. Room perfect for needs and location superb.

Amazing con isn’t and cozy

Perfect location, friendly staff, comfortable spacious rooms. Only quibble is the bedside lights weren’t bright enough to read by.

Love this hotel.

Perfectly pleasant, staff were nice, location was good as we were getting the eurostar but the bed was uncomfortable, room strange in terms of decor and smoke came in our room if we had the window open. AC also did very little even when on coldest setting. But we didnt pay too much, staff brilliant, and location brilliant.

My daughter and I liked the location, close to Kings Cross. The staff were helpful. The standard room had a double bed which was very creaky, ear buds were provided due to the noise levels and massive building works outside. The shower was dangerous as hot water became scoulding hot and made me scream, luckily my daughter didn't go first. There was no bath mat so shower was slippy on exiting. We were not asked if we enjoyed our stay, hence leaving the feedback so safety issues can be resolved for Room 308

Allowed to check in early really polite helpful staff

Very large and nicely appointed room. One of the most comfortable beds I have ever slept on. Staff very friendly and helpful. Very close to Eurostar London connection.

The staff was exceptional! We ran into some self-inflicted issues that the staff enthusiastically and kindly took care off. Could not have had a more welcoming stay!

Pros... Location...directly across from St Pancras.. And the AC in our room was great. Boutique hotel. Cons.. A little dated... Very hot stairwells so. AC not throughout...

Tiny squeaky bed, broken air con and coffee machine.

Ac didn’t work very well in my room hope to stay again but I’ll make sure ac works well in room before doing so besides that great room friendly staff great location

We loved this hotel. Stag very nice room is large clean and updated. Mini bar refreshments are complimentary and the location to train station is unparalleled.

Great stay, booked last minute due to train issues and got upgraded. Great touch the mini bar and snacks being complimentary. The guy on reception was great and the stay was a little silver lining in what had otherwise been a really tough day.

The best thing about the hotel was it’s location near Kings cross station. There is only one lift and often gets busy. The bath was slippery, both me and my travel partner slipped trying to get in and out of it. Luckily no broken bones just big bruises. When we told the hotel about we were provided with a bath mate but still the bath was high and very risky, don’t recommend it to senior people or people with disabilities. The hotel also forced us to pay a £100 deposit and told us it will be returned once we checked-out, however a few days have passed and still nothing was returned.

Overall a great stay. The room was perfect and we appreciated the complimentary snacks and drinks. The bed was comfortable, the bathroom was really nice. But the views were lacking, and there’s really nothing else in the hotel apart from the room itself. The steampunk decor at the entrance is a nice touch, as well as the theme of the room. It’s in a great location. A bit too close to the hustle and bustle though.

Excellent hotel and fantastic location for Kings Cross and getting around London.

n/a

Hotel was convenient but is showing its age. Carpeting in halls had holes in them.

Great stay overall. Beds extremely comfortable. Bathroom spacious. Fairly new hotel with elegant touches. Breakfast for a fee recommended. There is construction around the area; however, King Cross Pancras station makes it super convenient to move around London. Enjoyed our stay!