This is a beautiful island. The spa treatments are excellent but pricey for Thailand. The villas are dated and not cleaned very well. The private pools are very nice but no one cleaned outside around our pool the whole time we stayed. The food is average and expensive. The staff are very friendly but lack proper training often serving the next course while your dirty plates from the first course are still on your table. There are stray dogs wandering around often coming into the restaurant where guests are feeding them so they tend to hang around the tables. There is no adults only restaurant or bar in the evening. While these seem like trivial things to some people this is a 5 star priced resort but is not deserving of 5 stars maybe 3.5/4. If the above mentioned things don’t bother you I sure you be more than happy with the place.

This is a great resort. However there is nothing else on the island but a few little places to eat or buy beer. The resort wants to keep you captive of their prices for drinks and food. My wife who is Thai ended up getting tuk tuk to go buy beer and such. The resort itself has plenty to do including free paddle board, kayak, and small sailing boats. The breakfast buffet is world class.

Went for our honeymoon. Friendly staff and Awesome place

There was not a hitch. If we forgot something or wanted something, the staff would go out of there way to help us. My missus feet where sore from her sandals. They offered to pick us up everyday and take us anywhere we wanted to go on the island. Absolute care.

Wonderful hotel, great alll-inclusive package, friendly staff. Ideal for people looking to get away from the hustle and bustle of Phuket but still pretty near if you want to go explore.

Ideal if you’re all inclusive and just want to chill. Could benefit from more drinking water and padding on the sun loungers

The villa we had was fantastic, well laid out, huge for two of us, our own pool. The staff are wonderful, especially when dining. A;an, Hazel and Lacey were great. We were on the all inclusive package, which was the best. Al the little extras that came with it and was great value for money. The food in the main restaurant next to the beach was wonderful. Drinks were great, glasses filled when empty, which is something i have not see before, waiter service, which was efficient and not a problem for any of the staff.

Beautifully landscaped. Staff all very friendly and helpful. Beach was lovely (when the tide goes out, not as pleasing, however not a show-stopper at all). Food was very nice.

We were upgraded to a 3 bedroom villa, which was so nice. This resort has something to offer everyone.

Friendliness of the staff and layout of resort . Cleaniliness , fantastic place to stay

Place is great. Reception very helpful. Muay Thai and yoga instructor is super good and fun. The views are amazing. The place is well maintained and if there are any problems, staff will fix it straight away. Buffet breakfast is awesome, be sure to eat at the bar as the view is great! The place seems popular for Chinese and Russian tourists and there are staff on the island who dis Russian and Chinese. Very helpful

This is not a beach resort. There is a dirty beach however the water was muddy and bathing was not reccomended. To get to a beach daily transportation had to be secured upon availability for a fee and between certain hours. Pools and jacuzzis on the property were of dubious cleanliness and the water for the bath and shower was brownish. The resort could use updating. The air conditioning was so noisy as to make falling asleep difficult. The food was average and on the higher end of pricing for local food. Once in the resort you are a captive audience and often forced to use their services unless you go back to Phuket by boat. We have only spent one night in the resort and left the next day as soon as we became aware of the shortcomings. There were a lot of unhappy customers. We were told by some of them that when they tried to bike around the biking trails they came upon a lot of unkempt and dirty areas and felt unsafe. Several groups of people left to find better accomodations. We contacted Expedia and a representative got in touch with the resort manager. He was not any more civil to them then he was to us and refused a refund. The credit cards have backed up their decision since the services provided were not as advertised. Unfortunately this is a resort that Expedia has not fully vetted and should not be falsely advertised. Our alternative accomodations in Phuket were much better and we did get both the pristine beaches and the Thailand experience we were looking for.

To expansive for the standards. Additional chargess applies for everything.

We had a great Christmas trip here. It is remote but not impossible to get too. Villa was lovely, as was pools, restaurants and slides. We would def recommend for families wanting a break from life. Improvements I would suggest would beKids club could be a bit more active. More loungers around the pool and beach, not enough for all guests, we ended up on the restaurant seating most days. Eco credentials - I appreciate the effort made by this hotel. Could be a bit better- plastic water bottles still given out at restaurants even though glass bottles in rooms are perfectly fine (Plastic bottles should be by request only.) Some drinks still come with plastic straws even tho paper straws are also used. Not sure why both are needed? Some single use plastics used at buffets too.

Vilas were nice and relaxing. Breakfast area by the blue sea is absolutely stunning. Beach is cleaned regularly and very nice.. We had wonderful experience of snorkelling and also viewing Sunrise from the sea on a private boat, bit expensive but worth it ! Housekeeping is responsive and regular service is good, cleaning an array of cutlery which is provided is very helpful to have inroom dinning by the pool. In Kubbang restaurant seating near food counters houseflies may be bothersome. Thai food is good there, Indian food options are available too, including vegetarian food. Kuccini has good Italian cuisine, with freshly made Pizzas. Koko restaurant is really nice and peaceful, available only evening with prior booking. It’s a gem to observe stars on the deck and have delicious dinner. Pools Although nice, need regular cleaning as lot of leaves and outside materials fall in it. Maybe need covers and using Alum and Chlorine treatment . New arrangement of Pier drop off by small boat was nice, car drop was timely but car towards airport had some AC issue and bothersome being in afternoon of peak tropical summer. Driver tried his best to set it right and then got sorted towards end of journey. Although there were some glitches, overall our experience was a memorable one and would recommend it to others for a peaceful and memorable break near enchanting blue sea , away from hustle bustle of Phuket.

The low quality of cleaning. Water with algae made our hairs and swimming cloths green. No control around pools. We reported several times kids walking up at slides, without the reaction from the personnel. The kitchen equipment was as rubbish and not enough for 3 persons in 4-persons house.

Wonderful relaxing place with really nice nature around

Nice & friendly place to stay, food if good, environment is nice & separated from busy life.

Very Nice hotel and Nice staff

The 5 Bedroom Beachfront Pool Villa is amazing for the part of 9 adults and 1 infant. Very spacious living, dining area. However, to get there is quite an adventure, which pier depends on low/high tide, etc.

Amazing service, beautiful location with lovely grounds. Brilliant restaurant with local Thai food. Overall a very relaxing stay.

From check in to check out it was a battle with service. Rooms werent ready when we arrived at 2pm, no one helped with bags without being continuously asked, Door key didnt work when we eventually got to the room, Aircon was louder than living next to heathrow! On a plus side the kids loved the pools and slides. Hotel is clearly in need of renovation both building and staff! Rare to find a thai person. May aswell have gone to the Philippines!

After a bit of a nightmare getting to Island as the tide was really low and the water taxi had to take a detour. ( My advice arrive during the day) The resort is lovely the service amazing and if you do get the chance to go all inclusive it is worth it if you are staying on the island for your trip. The prices are very reasonable for the food and beverages if you are just having a meal. The variety for breakfast is spot on for all fussy eaters too.

Waited for 30 minutes to get on the water taxi from the pier to the hotel. Waited for 15 minutes to get checked in as people come in a big batch on the same boat (and there will always be people like us at the end of the queue)... then waited for another 30 minutes to ride on the transfer to get to our villa. By the time we got to our room, we lost the sun and hence a day was gone.Beach towels were not always available at the beach/swimming pool which to me was unacceptable... it’s supposed to be an island resort!Room was a bit dated and the headboard dropped on the second day. The private pool of the villa was small and the milky stale water in the pool deterred us from using it, while the public swimming pool was small and unattractive.Can definitely be better!

Amazing we had a beautiful honeymoon in there and really enjoyed

Very poor experience. It started with the booking - I originally booked for four days, but within less then 5 hours of the booking, only realized that I needed two. The hotel has a "no refund" policy, no matter what the time of booking or reason for modification. I did everything - called, emailed, and then tried to speak to the "manager" who was not available before 10:00 am. No luck. We ended up leaving after the 2nd day, giving up the final two days of our stay with no refund. Other issues: -My wife got food poisoning from their take out the first night -Service at KoKo restaurant took over an hour to bring (any) food. We asked about the hold up, as the restaurant was nearly empty, although we were there on a Tuesday night at 7 pm. When our entrees finally arrived, they were far too spicy (the Australian party beside us verified this, as they sent their meal back), to the point it was uneatable. -You must always wait outside for the ferrys to and from the island, but be aware, the boat drivers sometimes go on "breaks" and may not be available, and they charge 100bht per trip, per person. It is not a complimentary service. -Room (Villa 52 was okay, but had an open floor plan between the bathroom and bedroom, with no doors. Hence, if you were taking a shower, the bedroom got very humid. Also, the room had a few large cockroaches which crawled up the walls in the bathroom.

this is a jungle island with all the animals that come with that. most nights could come back to room to find some sort of wild life camping out in there. management staff rude and unhelpful. bar staff nice and friendly always happy to help but could end up waiting sometime before being served at table.

Nice hotel and premises. Garden and pool are great. Included breakfast good. Dishes at the restaurant very expensive for Thailand (2 times normal price) for all. Pizza or pasta at 450 THB ! On top of that we were quite pushed to take the new year's dinner at 6000 THB per person, finally they have accepted that we don't take the dinner Beach is not worth seeing it. You can't appreciate to be in the sea, water not so clean and no white sand ! So water far away to be Crystal clear.

Nice villa with good facilities

Beautiful hotel. Grand Villa was the definition of luxury and the catering at the resort is fantastic. Customer service is perhaps the best we experienced in the whole of Thailand (and that's a huge statement!). Have already planned our return visit! Private pool really made the stay all the more fun!

Lovely hotel on coconut island. Easy access via boat to main land Phuket. Great place for quiet, relaxing holiday.

We just stayed at the hotel for 1 week and celebrated the New Year there and it was a great experience. The hotel was not overcrowded like in Phuket. The staff is great, very helpful, especially Davina and Judy. The food choices could be improved as there are not many choices of western food, which I personally didn't mind but my son is a picky eater when it comes to asian food. There is an extensive kid's food menu but most of the dish come with fries.... You can bike around the island but the bikes don't have baby seats. Besides that, the villas are great, the bathroom grandiose! We loved that we could jump in our private pool whenever we felt like it without going to the hotel's pool. We enjoyed our stay and will go back.