Pool gets overpacked. Water splashing everywhere.

Affordable and close by everything.

Perfect place to stay in Playa for a few days. Great location enjoyed the pool! Great price value!

Convenient ADO bus terminal and local shopping and dineing….great for the price….good air con….good wifi

Wonderful little gem near Quinta Avenida. Walkable to all the great spots! Great restaurants nearby and an awesome fruit grocery nearby. Clean and safe! Great staff.

This Hotel is a gem! Tucked into a quiet neighborhood just off the fabulous Quinta Avenida in Playa del Carmen. Good vibes and cool looking rooms. I have a King sized bed and a huge, tiled bath tub with a rain forest shower. The swimming pool is excellent. Staff is very friendly and professional.

Still at the property but love it🌹 and staff very courteous, thanks.

When we first walked in we were shocked by how amazing it looked. I would totally stay again but wished the staff gave us a few more details!! Had no idea we had to use key card in a random box to work the lights and A/C We had a stove top but no fridge, no biggie! After a super long day of travel in extreme heat I would have loved some assistance with our luggage going up 3 flights of stairs!! ( Ya I know, suck it up!) This final thing is why I cannot give 5 stars is they have NO drinkable water for guests! For such an "upscale" place that should be a priority. When I asked at the front desk..the guy laughed at me!!!! Even a water cooler in reception would have been better than nothing!! Enjoy your stay but bring drinking water!,

Easy walking distance to beach and shopping and restaurants

Very nice Hotel. Very nice Location!

Nice hotel but the area wasn’t to nice but the people where nice in that area

This hotel is a good place to stay in. The location is great. Very close to the bus station, and you’ll have plenty to choose from as far as having a meal.

Very friendly and personable service. Just a bit noisy around the pool, but it was convenient and clean.

People don't respect others at bedtime, are talking so loud by the pool at late hours. also, you need to mention that the parking is around the corner and the administration desk is open late.

.. most of the staff were very pleasant and easy to deal with. .. the location was very close to the beach and the neighborhood not threading and welcoming. .. a blessed place to visit playa del Carmen from.

Great

Great location. Newly renovated. Friendly stall.

Hotel was good as well as the location, the only bad thing was not having a parking lot.

Really nice hotel. Basic rooms. AC nice and quiet. No outside noise. As for breakfast better go outside. Restaurant that serves breakfast very disorganized, you will waste a lot of time. Hotel itself is nice and very clean.

My stay was for only 2 days. You have to go to the front desk to ask for shampoo because they don’t put it in the room. The staff is very friendly but have very limited English, but they try to help.

Just left Hotel Colonial after a 7 night stay. Everyone at the hotel from the people that worked behind the desk, to the Security Guard (Abraham), to the maids, all were so friendly and helpful and all treated me like a VIP (which I'm not!) Basic room, but a king sized bed, refrigerator, a/c, great water pressure, room safe, and tv. I couldn't find any English speaking channels, but I wasn't there to watch tv, so really not an issue. Food carts right around the corner on Calle 2. Fifth Avenue 3 blocks away. El Fogon, on Avenida 30 a 5 minute walk. Walmart & Mega app a 10-12 walk (max). I didn't use the pool, but it was very big and right behind the lobby, looked great. No elevators, but I was only 1 floor up so no issues for me. I would stay at Hotel Colonisl again without hesitation.

Needed small refrigerator

The same day as I needed a stay, I made a reservation (approximately 8PM). Only after I made the reservation was I informed that the check-in period ended at 6 PM. When I tried to call them to explain the circumstances, no one answered the phone. I called and called and called, but no one answered. It was pure luck that I was able to find an alternative place to stay, but the reservation was nonrefundable. It's a good thing they didn't require my card information, because I would have reported the charges as fraudulent.

Good place to stay everything is close by

loved the area and hotel staff and very cute hotel.visited during christmas and noticed the sun does not hit the courtyard or pool so you really cant swim unless you like it cold and you need to walk to beach to tan. did not appreciate the constant door slamming that just did not seem to stop from guest's but thats not the hotels fault. we bought ear plugs for that. all in all..we loved this small hotel

Our valuable properties were stolen by their workers and they did not help us at all. Terrible hotel, never come to this one!

Suitable location and has a fair price-benefit. Cannot use the pool since they use it for scuba diving training. So not available.

Excellent value at the Colonial. Super clean spacious air conditioned rooms with a powerful shower, and a big screen TV. Pool area is spotless and attractive! Will stay here again!

I was there for 2 nights. I enjoyed my stay but the only bad experience was that i hang the sign to clean up my room and the housekeeper failed to do it. I left around 1130am and returned around 530pm and my room was untouched.

Place dirty Rooms dirty Dirty linen and towels or no towels in the room CS rude!

We enjoyed our stay at Hotel Colonial (it shows up as SC Hotel on google maps). It has a charming look to it with the pool in the central courtyard. It sits a few blocks off of the touristy 5th Ave, but close enough to walk to the beach. It is also a short walk to the town hall plaza, which comes to life with families in the evening. The staff were friendly and helpful about explaining where things were around town. We noticed there were mostly hispanic families staying in this hotel, but we got by with our limited Spanish skills. We got what we payed for, a safe and clean place: AC worked, clean sheets and towels plus toiletries, safe in the room, breakfast available next door for purchase, screens on the windows. It is by no means a 5 star luxury hotel. At night you can hear the sound of people at the pool or music from down the street, but with the fan or AC on it is mostly drowned out. Would definitely stay here again with the family!

Great hotel