Hotel was okay, not sure I would consider a 5 star hotel. I got the butler tier room and it was not worth it. There are too many rooms for one butler. All they can do is book one restaurant, which is the Japanese for hibachi, otherwise you are on your own. I would not consider a butler service. The staff is kind of sort of friendly but not too much. The felt as sometimes they hardly smile at all. The room service does not have a good variety. The restaurants are okay, some are good. Again, not sure I would call this hotel a 5 star, I frankly think I paid too much expecting something more exclusive.

Very good

The property is well maintained and the staff are great, very clean, our butler cofe took care of everything for us! The only thing the resort lacks is entertainment! They don’t even have music in the pool area for longer than 15 minutes and the staff are not allowed to play music not even a bit loud at any time, day or night, besides this the resort is great and the food is good!

Close to beach and great amenities

The property was immaculate and the service was impeccable! The staff were extremely courteous and accomodating.

Excellent property, excellent restaurant, great entertainments, best beach in bavaro, very nice rooms, service, others good stuff

We absolutely loves this resort! The food was amazing and the staff was so friendly. We will definitely be back!

This place is amazing. From the polite and fun staff to the food and entertainment I couldn't have asked for more.

Nice beach and pool area

The resort is beautiful, great food and amenities for the money you spend. Room service was awesome. Will be back for sure!

Beautiful property.

My Excellent Ratings in all the above categories are self explanatory.

Iberostar Grand Bavaro was amazing resort for us. The Grand experience is what makes the difference (upgraded food and drink) and you get assigned a private concierge who gets you whatever you request. In our trip Edvardo helped us a lot with our requests and also Dahianna helped us to book events quickly.

Perfect place.

This property is one of the best in punta Cana and I recommend it to everyone

This property was less crowded and had he nicest beach area around the area. Definitely recommend.

everythink

This is why we come back each year because everything here is Awesome!!!

My wife and I had a fabulous time. This was our first time staying at an Iberostar resort and we were very impressed. The grounds were immaculately groomed and clean. Having a personal butler/concierge was fantastic. Eduardo and Valentine were very helpful and went out of their way to make you feel comfortable and have a positive experience.

Food is not good. Very poor quality. Bathroom was dirty.

Customer service

Grand by name, grand by nature. Never feels busy and lots of staff available and super friendly. Will be returning again.

Everybody was friendly, food could have been a little better but we live around a good restaurant area at the beach. You have to get a Butler, Edward and Danilo were on point with all our needs. The staff throughout entire resort was friendly and accommodating. Beach was very clean and pools were great but make sure you get out there early to claim a Cabana, if you want one.

The workers here are top notch. We we were treated like family since the moment we got there. They appreciate you for being there with a very genuine heart. If you go, shaggy in the entertainment is an absolute gem and really made our trip for us. Be sure to always tip the entertainment if they make you feel special.

The food was average but everything else was outstanding!!

THE BEST HOTEL IN PUNTA CANA!!! This hotel is break taking soon as you touch foot on the property. The staff are all beyond friendly and they are literally their to ensure you have to want for nothing. We had an amazing ocean view room with butler service. Armando & Geryln took exceptional care of us! We look forward to going back.

Beautiful place , everything wonderful, I loved that it is an ecological hotel and that THEY PROTECT THE CATS 😻😻

5star

Excellent customer service.

Good: - The hotel grounds are very pretty, especially at night. - The food was good, we especially liked the buffets. - The pool, swim-up bar, and cabanas were nice and relaxing. - Housekeeping was top-notch, came twice a day and left us "towel sculptures" with flowers No-so-good: - The beach was full of algae and there were no aquatic activities available other than paid excursions - The theater, main bar (inside the ship), and lagoon were all closed for renovations - The dinner buffet was only open 1 night - The evening entertainment was mostly just musicians - Our "butler service" was pretty mediocre (unable to make us dinner reservations, brought us wine without a bottle opener, etc.) Bad: Upon check-in, the hotel staff scheduled us for a "special welcome breakfast" and "free massage". The "special welcome breakfast" was actually the usual breakfast buffet but accompanied by a hotel salesperson who gave you some sales pitch over breakfast! Fortunately we suspected something like this was coming and asked if we could skip the "welcome breakfast". This made the hotel staff look at each other nervously, say "well we can't give you the free massage if you don't do this", but eventually let us go. Then the same hotel staff who was overly friendly at check-in wouldn't even say hi after that. This kind of devious sales BS at a supposed "all-inclusive" resort is unacceptable!

Overall, average. Not exceptional. Rooms small, air conditioning in spa didn’t work. Food was good not amazing. Many things closed on nights they should have been open. Robert my butler was not attentive. Didn’t do any of the things advertised as butler services.

Dining reservations were difficult to make and the food was subpar. After 9