Staff was friendly in the room was lovely. Great location!

A lovely hotel which I'd happily go back to. Very quiet during our weekdays stay, cosy and well-equipped rooms, comfy beds, excellent bath - and a fantastic position, right in the centre of Liverpool. Walking distance to everywhere, but only a couple of minutes from the Liver building and the Tate on the riverside, the same from the main shopping street, and surrounded by bars and restaurants. Only irritation was the lift, which was small and slow - but we were happy to use stairs. Recommend Chop Chop opposite for a cheap and tasty lunch.

We were only in Liverpool for one night, but I wish it would have been more because of this hotel! So so nice and the staff were very friendly and helpful. Everything was clean and comfortable.

Very good location in liverpool centre, clean room

The room is literally on top of a club that doesn’t stop from 5pm till 2am so avoid at all cost. The floor was shaking from the loud music and it is very hard to sleep. Our second room is a bit higher up on the roof but the air conditioning doesn’t work at all so it was hot all night!

Great hotel, very clean and modern look .. very quiet and comfortable beds . Breakfast was great too. I’d go back

Excellent hotel staff so friendly and I a ideal location

Fantastic stay for my partners 40th room with a balcony beautiful

everything was perfect

Lovely hotel , near to all the attractions and city centre . Friendly staff , nothing is too much trouble ,they lent me a phone charger as I had left mine at home .

Hotel was conveniently located for the city centre. Easy to find and swift check in. However, no Aircon, it wasn't working. But we didn't get told it wasn't working until we were in our room. We wasn't offered to change rooms, instead a fan was provided, a very small one, so it was a warm night, mid summer. Comfy beds though!

The room I was allocated didn't have any of the stripey colours that I saw on the hotel.com website so I didnt feel it was the same hotel! It was very bland and non descript. I was a bit disappointed as the decor didn't excite me. I think the best thing for me was that the room had a kettle so i can make my own teas as I was tired after the day walking (as i couldnt check in at 12pm). They had Twinnings brand of teas and a snack packet of biscuits. I didn't see any of the White Company products that you see on the photos (the hotel should remove these photos as I was expecting these products). There was a brand that i didnt know about in the larger bottles of soap/conditioner stuck to the wall. There wasnt any toilet roll in the bathroom so I had to ask reception to bring me one. The room was stuffy even though the window was open. The air con didnt work. I did manage to sleep most of the night despite the noise, but the noise level wasn't as bad as I anticipated. Reception was manned and the male receptionist was helpful and polite. I didn't feel like I got my money's worth. The price of hotels in liverpool seem to be on the pricer side unless you're outside the centre or have a car.

The layout of the room was really bad nowhere to sit and do your face. The mirror in the bathroom was too far away and high up for my daughter who is just under 5ft. The noise from the bar below was unbearable until the early hours The bed was comfy and that’s about it

Lovely hotel perfect for a city stay. Exactly as described on web site. Would definitely recommend.

Had a room with a balcony which turned out a good choice. The balcony itself could have done with a little cleaning but was great to sit in the morning sunshine drinking coffee.

Everything was spot on

Greeted with a very pleasant staff member on reception. Chilled water available on counter which was a good touch on such a hot day. Room was clean and spacious. Bed was comfortable. Nice bathroom. Fridge contained tin of Coca Cola, Sprite, two bottles of still water & two Twix bars. Coffee/tea tray + coffee pod machine. DAB radio. My room had a balcony with table and two chairs which overlooked the street below, as it was a hot evening, it was nice to get some air. Very close to centre for all shops and bars etc. It's a one way street so if you order an Uber, they like to pick you up 50 yards away to the right. I'm a proud Cockney lad who's been coming to Liverpool since 1983, this City never fails energize, from the moment you step out of Lime St, one of the great city's of the world, what a place. I'f you never been, don't delay, book a train & book this Hotel, you can thank me later.

Great location. Rooms clean and beautiful. Large clean bathrooms. Great staff who are friendly and helpful.

Great place to stay. Staff awesome and hotel located central to many sites in Liverpool.

The hotel had everything needed and wanted. The staff are really helpful, they assisted me in getting the AP downloaded for my having laundry done. The location is perfect with lots of good restaurants close by. I would choose this hotel always.

I enjoyed my stay and I look forward to booking another trip

Easy to walk around Liverpool from this hotel. The staff were so lovely and they gave great advice on bars and restaurants to visit.

Well located. Clean and tidy. Friendly staff.

Staff at desk friendly and helpful. Kept my luggage for me until I was ready to check in. Head of housekeeping checked that I was happy with room cleaning. Hotel had form asking for and suggestions for improvements. Liked it enough that I have booked 2 more stays.

Staff was warm and helpful, room was clean quiet, and comfy. No frills but the basics were all I needed. Would stay again.

We love Heywood house. We have stayed numberous times. It never disappoints. Thank you for a nice stay

Very convenient and appropriate for our visit

Clean, ease of access, close to everything needed.

Alda went over and above to help us get sorted out.

Outstanding hotel Spotless and tidy Staff went above and beyond to accomodate my request for a birthday surprise, balloons banner and Prosecco in the room for my boyfriend We enjoyed our time at the hotel and will most definitely be returning

Great location and great hotel. Friendly staff and good condition and clean rooms. Very close to the Cavern Quarter, Pier Head and Albert Docks.

Very nice stay