This was a nice property that needs some tlc. The food is so so Italian restaurant was the best!

The staff could not have been better: happy, fun, and would bend over backwards to make sure you got what you wanted. Huatulco is also safe and not supper touristy. You can safely explore close by towns with a cheap ($10) cab ride. Would go back 100 times in a row if it was a little easier to fly into.

This hotel was beautiful and well kept.

Property is not like any other Secrets I e stayed at before. Menu choices were horrible and food was not was horrible. Need to be updated. Overall I give this Secrets a 3

I would stay again in this place

From the moment we arrived to when we left, we were treated like royalty. The staff was exceptional, always greeted and kind. The views are amazing, the vibes were chill. Good if you want to relax, all adults no kids which for us was great. They have Dreams down the road which is for families. We came to relax so it was awesome for us. Recommend Secrets if you’re there to have a more intimate time with your significant other.

Wonderful room (big, luxurious, great shower and jacuzzi tub), exceptional and helpful service everywhere we went, beautiful location. The couples massage was incredible, and very reasonably priced. Food was good to very good, drinks were great.

Not impressed with this location. Did not like that we were not allowed to play our own music. Not many activities to do at the resort. This location is more for the older/retired crowd.

Beautiful view, helpful staff, great food options

We had a good time at the end of our trip but we had two issues one it was when we got there it was very late around 9pm we rent a car at the airport and we got the right directions but close to get to the resort it was very dark the sign for the Hotel was very hidden and not enough light to turn to the property it took us awhile to find the resort is not easy to find it at night, I probably recommend more light at the entrance of the resort and second issue was about males have to use a formal shirt for every meal this is the first resort we ever have to change for every meal I will agree for a nice dinner but for breakfast and lunch I think is little bit too much, is vacation and people just want to relax but for us it was back in forward to the room to change. The staff is very helpful, respectful I love the attitude and attention they give us .

The hotel was nice and provided all the amenities you can need during your stay. The hotel was clean but the room did look like it needed some maintenance. Walls had scuff marks and some of the furniture was worn out. Some things I didn't like were that the hotel seems to only cater to Caucasian Americans/Canadians when it comes to the entertainment and music by the pool. The one thing I really hated about of stay is the constant harassment of the VIP membership service people who harrased us every day about having breakfast with them to explain their hotel membership plans. From the moment we checked into the hotel they sat us down to get us to agree to go to the breakfast. We told them daily that we were not interested. Other than that, the restaurants we ate in had very food food and the hotel staff was very friendly and accomadeting. Overall, the hotel was nice but not sure if I would stay here again.

Enjoyed our first trip to Huatulco Mexico, our room was cleaned couple times a day, we did have a little light switch we could turn on if we choose not to. They did a turn down service every night which threw me off at first but I really enjoyed having everything tidied. Abraham welcomed us our first day & everyday would ask how everything was & if we needed any help. He helped us book a 7 bay tour & waterfall tour. we enjoyed both of those however next time we are going to leave a day in between as it definitely tired us out but definitely worth it! He also gave us advice on where we should go for shopping and always found us a cab fairly quickly! We couldn’t get our safe working but they got it changed out for us with no problems. There were a few options for restaurants right on the resort as well as daily buffets so lots of options. Our favourite restaurant was Spice (Pan-Asian Fusion Restaurant), the food was absolutely delicious! We also learnt there is a secret cabinet in the room for the concierge to put room service in or to take dirty dishes without them having to come into your room. (This door can be locked from the inside so you only unlock it when you ordered something or when you have asked them to come grab your dishes, don’t worry) All in all it was a nice relaxing vacation for the most part we just needed to plan our tours a little further apart from one another but this was our first time so that was our mistake. It’s hot and humid but I enjoy heat

The place and service were very good but, the food and drinks were not what we expected.

Beautiful beach and location which is our top priority. Difficult route getting to the beach from the rooms. Chair saving should be outlawed. Rooms were clean. Generous with beach towels. Long pants in restaurants for men is just plain stupid.

Mini bar was just filthy 3 pm check in and then told to wait until 4pm in the foyer Japanese restaurant was cheap wine and stale food and dried fish Service was average Separate bedroom was not!

Very nice and clean but I didn’t get my room on time it was after 3:45

Room wasn't ready until close to 4, check in was at 3. Expedia confirmation said nothing about dress code for most of the 6 dining rooms, men had to have long pants and close toed shoes. My partner had men's capris and slip ones, we were not allowed in the dining rooms. Drinks were weak, the washed the plastic glasses in a tub of water in front of us at the swim up bar so not clean or hygiene at all. Missing chunks of tile, stucco, bar pieces everywhere. Place is showing it's age, staff not friendly. Food at the Market Cafe, buffet where we could eat due to dress code issues was mediocre. Nothing that should have been served warm was. We tried room service, food arrived cold, not even slightly warm. Overpriced, not a return hotel.

Absolutely great experience at the Secrets Huatulco! Would come here anytime! Super friendly staff! Just perfect

I like everything and the staff were incredible helpful. This part of Mexico doesn't have anything of the TV news. It is very safe.

The property was fine. Very clean staff very friendly. The beds need to be updated. Alcoholic beverages and food should be available at all times. They were not. Our fridge was not filled where another couple who we traveled with their fridge was. The beach was amazing.

Location is beautiful- the two bahías on the property were the highlight of our stay. However the property is in need of some renovations and upgrades considering the price point for this hotel. Improvement could also be made to staff- particularly reception staff. Regarding dining we were not impressed by the food. We found the best option to be Tamarindo restaurant. There was always a wait for dining especially in the morning. It was also unpleasant how much pressure was placed to attend the unlimited vacation club breakfast presentation. We were “invited” at check in but declined. The next day we were invited to make our way to the breakfast since there was a line for both buffets but again we declined. Later that same day we were approached while at the beach again overall it was uncomfortable. It felt like we had no choice but to attend.

Enjoyed the property. Did not enjoy the 4 hour/ 90 minute presentation

Old and tired resort, premium club is a joke and not worth the upgrade, very pushy with Hyatt Club time share (but its not a time share they say). Lobby doesnt fwwl like a rwsort and their main skybar hangout has no personality, decoration, or ambience. Staff were great and restaurants were good.

Great pools and alot of shade down on the beach, with constant breeze.

Good staff, ocean view for all rooms

The property needs some upgrades, pool tiles falling off everywhere. There is not enough pool chairs for everyone and if you want one you can never sleep in because you have to reserve a chair by six am to sit by the pool. There was this awful whistling sound that ran throughout the day and night no idea what it was but kind of kills the mood sitting out on the deck listening to the ocean. Food was ok, loved the Japanese and thier seafood.

The beach and overall property is beautiful. Turn over in staff has really dropped the level of communication and customer service! Pool is falling apart. The hotel ran out of Diet Coke for 5 days.. I would come back but hopefully Hyatt fixes the issues that are adding up.

Let’s start with what they offer and what you get , a 4 to 5 start hotel that offers top shelf alcohol and you get there and all the have is below good quality drinks , if you want premium you have to pay extra , rooms are nice could use a little work ( scratch walls, stains here and there ) pools are nice , but pool need work missing tiles everywhere so that is unacceptable specially when you pay for a hotel of this category, at one point they were serving your drinks in a paper cup , who does that , with the heat and the ice on the drinks paper cups were all wet and almost dissolving , to me that is not ok . Staff was great , we met so many nice, that went above and beyond to take care of us . Would I go back , maybe Huatulco is a beautiful place the beaches are so beautiful.

Very much disliked the pushing of timeshare of the hotel chain. Love the amazing private beach we swam snorkel, kayak, catamaran and had art night lol all included. The Mexican and French restaurant our favourites and entertainment was so well done! The preferred lobby and preferred greeting room needs a good steam clean or redo. The staff works so so hard we tip everyone we could possibly Big shout shout out to Amir who took us out on the catamaran was amazing! So many people at the buffet the all deserve a raise!

Our stay was amazing. We were well taken care of by the staff. Shout out to Edder, Ricardo, Felipe, and Uriel. They made our dining experience excellent.

Check in was for 3, our room wasn’t ready till 4:45 and didn’t get our luggage till 5:15. Frustrating to loose a day at the beach as the sun was down at 5:30

It was ok. The staff were friendly but seemed understaffed. You felt like just a number even though I have had a more personalized experience at bigger resorts. The amenities were inconsistent and they weren’t able to accommodate a group of 15 even when we tried to contact them in advance of our trip or give several days notice once we arrived on site. The building seems to be showing its age. The spa experience was wonderful and the staff very skilled. The food at Tamarindo was great and having lunch at Castways was very good.