Seems like this was a nice hotel 20 years ago, today is in very bad shape with all the facilities with literally zero maintenance. Stain walls with humidity all over, dirty carpets, dust and spider webs everywhere, no room amenities, super small tv with bad cable sign, no good wifi coverage, depressing gym and front desk with bad attitude. Don’t go!!

Hotel is wonderfully quaint. It is quiet and very relaxing. It is old, tired and very worn out, though. Badly in need of maintenance, but clean, safe and quiet. Beds were very comfortable. You need to go here for the food. The restaurant was EXCELLENT.

The hotel is in a great location very close to many wineries. The hotel owners set us up with a taxi and reserved a winery tour for us (which was much appreciated since we do not speak spanish and this would be difficult for us). The hotel has secure parking (behind a gate) and the property is beautiful with an indoor and outdoor pool, tennis courts and hot tub. The rooms are a little bit dated, but everything is very clean and works well - I think the outdated nature gives the room character. The hotel owners are very nice and welcoming and they prepared a delicious breakfast for us in the morning (included with our booking). The hotel is calm and quiet and perfect for a relaxing getaway in wine country.

Pools were clean and wonderful, I wish we had a room in the newer addition rather than the older original. Just make the request and you'll be fine.

If you do not speak Spanish, the is not the property to stay at. No one there speaks any English. The spa services are only available on the weekend and must be arranged ahead of time. The restaurant is only open for dinner on the weekend or if you preorder a meal. We would have been better off exploring the Casablanca Valley as a day trip from Santiago or Valparaiso. There are many options for personalized tours from either place.

the hotel has a good range of facilities but everything feels neglected and is in need of renovation and cleaning. there was no service to speak of it felt like the staff had no interest in doing anything but their most basic job.

Hotel staff was good. The room had many areas of opportunity, floor was dirty and bathroom had broken tiles and was not overall cleaned. The bed was supper uncomfortable. Probably more like a motel.

The place could be really nice if just all the small issues didn’t add up. It’s beautiful and has an excellent location. They just need to provide towels, clean the windows, paint, train the staff, dust. Overall, it’s good but over time all the little things get annoying....like asking for silverware and a napkin at every meal. They have tennis rackets but no balls. It just goes on and on. No towels at the beautiful pool. Plastic lounge chairs have no cushions.

The rooms are dirty. The hotel is outdated and in need of a major renovation. In some areas the roof looks like it will collapse at any minute. Trying to eat dinner in the dining room is almost impossible. On a Saturday night we were told the dining room was closed when we came down to dinner. No explanation. Just closed. This hotel was highly disappointing.

Good for Family an Relax

The staff was amazing and went out of their way to make us comfortable. Two pools, a hot tub and a good restaurant. Near beautiful wineries. Our room was exquisitely decorated. Take bus from vina Del Mar to Casablanca and hotel is a short taxi ride

The pool was amazing. Indoor and outdoor with spa. Lovely reception great location

Hotel is occupied with maintaineance works. Understaffed and unfriendly personnel. Everything takes a long time. Restaurant not prepared for a lot of people. In general this hotel would be nice if there would be more personnel and if it would be proper maintained. Hotel looks like 20 years without maintenance. Price is far too high for this hotel.

Horrible service. Restaurant closed almost everyday because I was the only guest. Very poor internet connectivity. Room not clean. Never coming back

Has great potential, dated and no wifi in room and the wifi in lobby was very slow. Very friendly staff. Appears to be new rooms being built.

Convenient hotel to Santiago airport, comfortable and good food. Glass of chilled wine on arrival after 20+ hours of travelling really appreciated.

We had a wonderful stay at the Casablanca Hotel. We were greeted with a glass of wine and our room was perfect! We felt welcomed and taken care of! They have a lot to offer and it is a perfect place for families.

Think Spanish colonial Motel 6. Not the property shown on the website. We arrived late afternoon and the pool was swamped with a tour group. Took a nap and tried again after they left but then it was closed for cleaning. Much of the property was under construction. Rooms are a bit old. We had plumbing trouble -- shower cycled hot and cold and the toilet didn't flush. Property is not on a vineyard but is in a convenient location. That said, if I were to do over, I would just do Casablanca as a stop off in transit between Santiago and Valparaiso until the lodging options improve. At the time of my trip, research indicated this was the best option in the area.

While the hotel was located in a convenient location (near highway and wineries), the room was cold, not as clean as it could be, and there was a cricket making sounds all night long. The linens had stains on them and there were gnats in the room as well. When all of the town restaurants were closed (at 6pm on a Sunday), I went into the accompanying restaurant was was told, they as well weren't serving dinner and couldn't help us.

Hello this is a 3 1/2 star hotel that is more like a five star hotel. The accommodations were spacious, the grounds were beautifully manicured, the pools and hot tub were great. Finally, we had one of the best meals at this hotel restaurant. There was a great deal of attention to detail and the service was excellent. Five vineyards worth visiting we're nearby. I would recommend this hotel.

A wonderful welcome from a very helpful manager/owner was unfortunately not followed up with equivalent quality in other aspects of the stay. We were constantly bothered by mosquitoes in the room at night and while being given a spray before the 2nd night this seemed to do little to reduce the problem. This had clearly been the experience of others as the walls and ceiling of our room were liberally splattered with dead blood filled insect corpses. The bed mattress was smaller than the base; the sheets were so thin you could see through them; there were two rather unpleasant looking matted brown and green blankets which were also too small for the bed. The public areas, staircase, corridoors and sitting areas were dusty. Breakfast on the 1st morning OK but they had forgotten we were breakfasting the 2nd morning and we had to wait while they managed to find something for us to eat in a restaurant where there were uncleared glasses etc from the previous night. The pool was not being cleaned regularly and had leaves and debris floating on the surface. There was no clear pathway between the car park and the accommodation area so cases had to be carried across lawn and gravel areas rather than being rolled. Too close to the main Santiago Valparaiso road to be free of traffic noise even with the windows shut; in hot weather it would be a choice between ventilation and noise.

The owners are very friendly and the pool is beautiful. Very nice and beautiful dining room as well. Good for visiting wine country