Kjempebra hotel, god service men grusomme harde senger!

Helpful girl in the reception when arriving late at night. Good location when passing through with the car.

Shower not working. Poor quality beds and bedlinen. Nice staff.

Great place to stay.

Everything was perfect 👌

Good location. Nice chick hotel.....with great views of Lubeck

Really great stay, very friendly staff and very clean.

10

Everything was good, nice view around restaurant, would come back again.

Wonderful hotel with great service!!

Disappointed - poor value for the money spend. - Router on 7. floor did not work and switched rooms because of it. - A/C in room on 3.floor did not work and staff was unable to get it to work - the room stayed at 77F with high humidity. - Sewer smell on the 3. floor that was intense for one afternoon. - Glas elevator on outside building is the only elevator - with hight anxiety it might be better to ask for a room on a lower level. - Restaurant and staff were exceptional! - Staff at the desk was not prepared to communicate effectively and respond to problems in a meaningful way. - Parking $ 12 / day with in and out privileges but entry is tight and not easy to maneuver with a larger car. - Not a central location and somewhat sketchy at night. - Some food options/supermarket, gas station, bakery, bank in walking distance. - No gym in the hotel. - Shower water spilled out of shower area, glasses in bathroom not clean and appeared just wiped out and not exchanged. - No phone in the rooms - there is no option to call downstairs to the reception for any issues or if anything is missing. - Hallways were hot with a rubbery smell. - In my opinion poor value for expensive rooms and overpriced parking! I picked the hotel because of the location but next time I will stay in one of the other hotels that I have used in the past and just drive more. The only thing I enjoyed here was the breakfast in the restaurant - otherwise it was aggravating.

Small room. No window out. Just to a catwalk. Noisie. And shower room to small at the sink. No way this is one 4 star hotel

The heater was centrally controlled and for some reason set for 27 degrees. The person at the reception at night could not help. It was impossible to sleep in that heat and

Arrived around one a clock in the night and had booked a double room for us but in the room was only one pillow and one duvet. Luckily we where tired and slept well anyway

Hotell with good access to both city and motorway. Walkingdistance to city. Good restaurant with a good breakfast. Nice and helpful staff. Good parking for a small fee.

We were quite disappointed. It was the most expensive hotel of our road trip and not even half as good as the others. It didn’t look like the photos at all, and it was awkward to think it’s a four stars. When we arrived I thought it was the wrong hotel, it’s in an industrial area on a busy road with weird cheap casinos, like a motel in an American movie. the room was freezing, we asked the reception to stop the air conditioning, the guy was nice and stopped it. But it didn’t work at all and cold air was still blasting right at us. Going to the only elevator, we saw a sign which said the rooftop was closed due to an event (we booked the hotel specifically for this rooftop, as they advertise it as their best selling point). We didn’t get any heads up per email or when checking in. We booked a room upstairs to have a nice view of the city, we had a nice view on a big noisy road and saw some buildings far away. To walk to the actual city it was ok, but you’re definitely not staying in the city. Parking was 12€ a day which was ok. Breakfast was nice (and finally got to see the last floor). Overall I would recommend this hotel if it was half price and advertised as a 3 stars, because it wasn’t so terrible, the bed was comfy and the pillows too, it was just far from our expectations.

I have been booking 2 rooms for my family on vacay. When we checked in the rooms where in 2 diff. floors. When i pointed that out, the only excuse was that she hadn't booked it, it was her collegue. No suggest to find out something or trying to do something. I guess there should have been a way to find out something. Well anyway we dont come back again. Btw. parking cost a lot, in their own parkingplace. Regarding the breakfast it was simple. There was a lot of noise from the street all night. I dont see where the stars are coming from. We have been at the hotel years ago and at that time it was a great service and a fantastic breakfast.

Das Zimmer ist in Ordnung, nur fehlen Wasserkocher sowie Kaffee, Tee, usw. zum selbst zubereiten. Bad Accessoires fehlen z.B. Duschhaube, Kosmetiktücher und Lotion. Beim Frühstücksbuffet gab es nur Aufbackware, keine frischen Brötchen. Parkplätze sind reichlich vorhanden, aber ein bisschen eng. Tolle Aussicht über Lübeck vom 8. Stock (Bar/Restaurant). Trotz alledem war das gesamte Personal nett, freundlich und kompetent.

We only stayed 1 night here but couldn’t fault it. It had parking and an electric charge point for our car which was an additional bonus. Staff were very friendly.

A nice hotel with good parking option. Not that central so you need to walk into the old parts of town. The rooms are a good size and there was a good breakfast in the morning.

Small room for 1 person, but all good and acceptable rate Good thing: Guest can control air con induvidually (I switvhed it off)

A decent hotel. They serve brekfast in rooms during the virus situation. They have in/out parking. My overall rating 7,5.

The picture on Expedia shows a bathtub in the bathroom. Only certain rooms have tubs, and they are only a few and a higher price ($30) than the standard room. The hotel is NOT centrally located. The beds are extraordinarily uncomfortable with plastic feeling bed linens and thin foam pillows. The floors are wood which means you hear everything from the room above.

Hotel very clean, staff really friendly, of putting breakfast really good but to expensive €14.50 each could get a proper meal for that price.

The room was great and the staff was very friendly. The breakfast at the rooftop was also excellent. 1- There’s no fridge in the room which was disappointing. 2- I think they should update their reservations system. I only booked this hotel because I wanted a smoking room and I booked one. There are no smoking rooms. 3- when I arrived the parking was locked. I called an employee who was friendly and helpful but they should communicate that

Very clean and modern. Nice restaurant on the top floor with views. Unfortunately there appears to have been not enough staff during Sunday breakfast, causing delays for the guests.

Perfect for our trip from The Netherlands to Sweden

Nice hotel in quiet neighborhood right at the water

The Hotel is ok but you can hear you neighbour next door and the price for parking is too high for that parking garage. The breakfast was great and the stuff very helpful and kind

Very attractive breakfast room on the top floor, great selection of teas. Would have liked one English language news channel eg BBC or CNN .apart from that, no other comments

Very attractive breakfast room on the top floor, great selection of teas. Would have liked one English language news channel eg BBC or CNN . apart from that, no other comments

When I booked a standard room ( not economy room ) I wasn't aware that one actually has to request a "normal room with a normal bathroom and toilet". That very concept is considered normal in my world! Our room was not ready yet when we arrived, ( too early) so we left the luggage at the hotel and did some sightseeing in Lübeck. When we returned we got a "surprise". The room itself was on the first floor, literally next to the only elevator in th 7story building, so we had the please to experience the loud noises and every stop of every single guest using that elevator. That night I was introduced to ear plugs. The best is yet to come. The room itself was clean, functional , minimally furnitured in a modern style. The " bathroom" was a " see through" corner of the room with a glass wall . The sink and the shower head were partly separated by another piece of glass which was about one meter from the bed. No curtain whatsoever to give atleast some privacy. The actual toilet had a sliding door made of frosted glass, but one was still very visible when using the toilet. Especially when the toilet light was on and the bedroom light wasn't. To make a long story short...whether you shower, use the toilet etc. your family can certainly enjoy the show. Last, but not least...using the toilet will wake up everyone else in the room if you decide to turn on the only light there. Its just glass! Reception told me I should have requested a " normal bathroom". Really?