Easy and quick check in, friendly staff. Excellent location to walk around the city. Room is small but good orginized and very good view to the clock tower, plaza and the sea... Next buildings have a rooftop bar and disco which has laud almost during the night. The point is if you want to stay in historical area, there is no chance to be away from these kind of noisy places. So, I could not complaint about this.

The hotel itself is ok. It’s smack in the middle of el centro feet from the clock tower. A little wear and tear, but that’s not a big deal. The room did look nicer on the pictures if I had to be honest. The comforter had a couple of yellow stains on it. The AC unit did not cool very well. I didn’t anticipate nor appreciate that they charge a fee for every visitor you have over. I have family and friends in Cartagena so this was definitely an unexpected inconvenience for me. There is no mention of this fee for guests anywhere online or in the rental agreement they have you sign at check in. I discussed it with the staff there and they agreed with me that there was no mention of the fee anywhere but refused to waive it. I’ve stayed in bocagrande before, particularly in the Estellar and the prices for both hotels are about the same only the estellar is MUCH nicer. Personally, I’ll look at other hotel options and just take taxis to el centro next time I visit my family and friends there.

Everything was great. The front desk, staff, restaurant, the security and the cleaning staff did a great job. I felt safe and welcomed.

The hotel itself is ok. The issue is that if you want to have a guest visit you, they charge you. This is nowhere to be found online when you are booking the hotel and it doesn’t even appear in the contract they have you sign when you arrive, surprise fees are unappreciated by me. For the cost of the hotel room and the fee for guests, you are better off staying in one of the nicer hotels in Boca Grande. I’ll never stay here again

The best location in town except it is very loud till 3-4 am. We were next to the rooftop bar.

We rented 9 rooms for 8 days. The staff was really helpful and very accommodating, especially Benjamin, Daniella, Victor, Sara, Christian, Albert, & Antonio. Thank you all for a fabulous trip!!

Hotel room smelled of mildew, blind was broke, no face towels, room was super loud -construction and activities outside of window. I asked for a room change no availability. Side note Victor was great and upgraded me to a balcony room it was just too loud

The location is excellent and the staff is incredibly friendly. I was assigned a room with humidity issues and I contacted the staff. I got a dehumidifier in my room that greatly improved the problem

It's a basic property - nothing fancy.. good staff, good location.. we booked a room with a view - the pictures show the room having a balcony but it doesn't have one, so a bit misleading. It was really loud at night, so if you're a light sleeper, do not book here. The shower in our room was leaking and the room was out of toiletries (also we didn't bother requesting for refills). All in all, a fairly basic no-frills property.

This hotel is located next to the main square. It is loud and was difficult to sleep. You could hear music outside until 4am, then another guest was playing music from 5am to 530am, then the fire alarm went off at 7am.

I really like this Hotel, the staff is very friendly. Im so happy to booked

I really enjoyed my time at this hotel. I had a balcony room which was a great window of the almost 24/7 happenings of plaza de la coches. I found the room neat and tidy everyday and the overall condition of the building I would say is very good for this property and it’s environs. The staff, especially the front desk managers and onsite restaurant staff, are very friendly and accommodating and are a strong factor in my high rating for the property. Also, I was very impressed with both the breakfast buffet and regular meal choices found on the menu. I would definitely stay here again.

I loved that everything was within walking distance. Great choices for food and entertainment. Easy access to boat/ferries for excursions. Close distance to CTG airport.

Amazing property. The staff is excellent. Geraldine is a true professional.

Yetardin at the front desk was always helpful she speaks perfect english and was amazing with her customer service and attention to detail thank you very much for the pleasant experience and I will definitely recommend my friends and family.

Ppl were nice and friendly. Desk lady was amazing

Good overall. But not enough credit points.

This property was right at the epicenter where everyone goes to meet up and hit the town. Hotel was very clean and staff was amazingly friendly. Not to mention there restaurant in the lobby was amazingly delicious, and cost affordable. I’d definitely recommend this hotel.

Customer service, location, facility is just perfect.

The hotel was nice it was clean, and the staff was very friendly. The hotel is in a great location inside of wall city and you're in walking distance for everything.

Nice experience

Good value. Central tourist area with all the pros and cons of such

Good location within the wall. Staff is friendly and helpful.

Perfectly situated to visit the Walled city & the front desk staff and cleaning ladies are outstanding

We are very happy of choosing this hotel! The service is Excellent, friendly nice staff! The Hotel is very clean . Breakfast is good, you have what you must need and is well organized, clean and great servers. The room is a little small, but no problem for us. We got the room with balcony that was a plus, because we enjoy see the busy night from there and have one more drink! The big plus on this Hotel is the Pool at Roof top, the pool is great and the view is priceless. You have one of the best views of the town without paying a 5⭐️Price. Please not that this is a simple hotel, with simple furniture. And yes: is noisy and busy area. Cartagena is a party city, the night is hot! We solved that problem using hear plug’s for sleep. The location save you because you can do à pitstop at Hotel between your adventures . Recommend for those who want a good price, good location .

This is my second time at this location & I really enjoyed it both times. The staff members are amazing & polite, I have told about 11 or 12 of my friends to stay at NH Cartagena Urban Royal.

The property is directly inside El Centro.

My husband and I stayed 6 nights . horrible experience. room was very small , no windows, bathroom had mulled.bathroom vent air circulation did not work. since no windows because of the bathroom the room smelled. when we took shower, all water went through under shower door. poor housekeeping, folded the dirty towels back, we complained serval times and talked with the front desk manager Taitana and explained that we are not happy with the room, we were ignored. even after complaining about the towels, the next day they left a old towel with holes plus the 2 glasses were left dirty. we would leave the hotel on the day one unfortunately all other hotels around were booked. The only reason we booked this hotel because of our best experience in NH hotel (same company ) in Bogota last year plus the hotel location. however , on the 5th day of our stay there was leak from sink celling and ruined most of my makeup plus water inside our shoes. they changed our room on the 5th day but my vacation was already ruined staying in the filthy room . if it was only leaking , we would not have problem , things happens but too many issues and they management did not do anything . I must say that some of the front desk staff like Benjamin,Heiner were nice and helpful, restaurant staff were very nice and good customer services but we are very disappointed with the management of the hotel and with their poor customer service skill. They should not even offer that kind of room to any guest .

Amazing service, delicious breakfast, great location and the terrace is beautiful!!!

I think the space would be great for someone looking to party. Be prepared they will cancel your room and book it to someone else if you are delayed which is not cool.

Great location, good breakfast and super friendly staff.

Love this place I will be going back