Hard bed, check in was after 3pm, no body wash or bar soap. Toilet paper roll was hanging on wall, no ventilation even though 2 vent switches, dirty stained under sheet, TV barely worked.

Not a good experience at all. Thank god i was there only one night. When i checked in the staff didn’t even say hello to me. The room had this horrible musty smell to it. It got worse when i turned the AC on . The dark brown carpeting through out the whole facility did not look clean at all. I will never stay at a Best Western again.

Hotel location is convenient. The hotel is a bit outdated which makes it feel not as clean. Some of the lighting didnt work in the room, towels and water had an odd smell. Overall the experience was okay. Although, the staff was friendly, we were not able to check in at 2pm as advertised for check in time. We were told our room had not been cleaned yet. We were able to check in at 2:45.. but I think that may have only been because they switched our room..

It was just an ordinary older property. I chose it because it was cheaper than the surrounding hotels because we were only in late and out early. The worst thing was the front desk girl who was professionally undressed and apparently had taken such a huge mouthful in the back room that it took her a minute or two to get it down. 1. She shouldn't wolf her food down like that, and 2. When she heard me at the front desk, she should have spit it out before she came out! She told me that breakfast was until 11, then corrected herself and said it was 10. So my husband is an early riser and was having his coffee when a nice young man came in just before 9 and starting shutting down the pancake machine and removing the food. He told him that we'd been told it closed at 10 and to wait so he could wake me up. He was very professional about allowing us, because two or three more parties came in under the impression that it closed at 10, which I believe a sign on the door said.

Outdated. In need of complete renovation. No elevator so unable to stay on second level if you can’t carry all luggage upstairs. Breakfast room is a closet. Televisions outdated so have to press buttons directly on television. Staff was very nice and professional, but didn’t have a lot to work with.

The hotel is quite dated but we needed a cheap hotel in the Saratoga Springs area and we ideally wanted a pool. This hotel ticked the boxes. The room was clean, comfortable and had everything we needed (eg fridge). The free breakfast was a bonus but don’t expect gourmet dining. All in all it was fine, it was what we needed, and we would stay again.

We were given a 2nd floor room and my husband is disabled THERE IS NO ELEVATOR. Staff was very accommodating and switched us to a 1st floor room. Luckily one was available. Rooms were clean but a bit outdated and very noisy. The courtesy body wash and shampoo containers were empty.

We have stayed here before. Rooms are clean and comfortable. Staff is friendly and helpful. Location is near dining and shopping.

Tv not working shampoo bottle already empty before I got there

Was a great stay clean room excellent staff and was very helpful with directions nice quiet area close to everything and very close to concert we seen earth wind fire Chicago close to stores racetrack casino and walking distance to things..

The jetted tub was super old and dirty. We didn’t even try to use it and it should not be used in their advertising. The faucet handles to the bathtub were loose and VERY old. The tiles in the ceiling in the bathroom were coming down. The television would not even turn to a channel so we had no TV either.

Great location and not far from SPAC for a concert we were attending .Restaurants , stores,gas stations were all within walking distance .Really close to the highway we needed to get on to get to SPAC.Nice breakfast in the morning as well.All around a great stay for the night .Other fellow concert goers were here too.

No elevator and we were scheduled for a second floor room. We could not manage getting our luggage and extras up to the second floor. The clerk at checkin graciously booked us into a first floor room. We had to wait about 30 minutes for the room to be ready. Great service.

Lots of ants and bugs crawling in bathroom. Toilets too low and tub/shower too hard for senior citizens to use. Reserved for two days but couldn’t access outside doors or room with card/key upon return our second day. Paid $476 for room for two days…never again!

I chose this property for a 1 night stay on way up to Montreal. Love the location. Panera, Target, Trader Joe’s and lots of restaurants.

Was supposed to be non smoking room but upon entering the room there was a definite smoky smell. Also reserved a king bed but that did not happen. Did get moved to a fresher smelling room but no king bed. Breakfast was mediocre at best.

Quiet, close enough drive to Saratoga Racecourse.

First wanted to refuse our booking at front dedk and stated they were fully booked. Then after escalation with Expedia the suddenly found 2 rooms... this took me half an hours discussions and nerves... Only good thing was breakfast with a motivated and very friendly person in charge. Therfore staff 3 out of 5.

Remote didn't work. Room was not cleaned. Many items and appliances not available for free breakfast. Best Western brought the level of a budget hotel down to a new low.

Tv didn’t work. Faucet knob on tub fell off.

The room was hood and the staff at the front desk were nice! I stayed there with my two grandsons and they wanted to go swimming. We went into the pool room and it was so hot in there, the lady at the desk asked if we wanted to pool room door open to get some air in there which was nice of her. To look at the pool it was decent looking , until you stepped into it! There was slimy spots in the bottom which was gross! Paint chips were coming off in the kiddie pool. And I stepped on something sharp. When i first seen it i thought it was glass (it was shaped like the handle of a coffee cup) i at the time didn’t think it cut me but it in fact did puncture my skin on my foot. I later seen that it was a piece of the tie off for the ropes. Which i showed the lady at guest services.

Nice hotel room could have been vacuumed better overall a good stay

very quiet

After arriving to the hotel the front desk clerk was very friendly, but that was really the only good part of the stay. We were given the keys to our first room and the room was dirty. There were towels on the floor and the bed was unamade. We were switched to another room and that was in worse shape than the first room. After two more tries for a clean room that that had a working air conditioner we finally were able to get a room on the fourth try. Again, the front desk clerk was very helpful as it wasn't her fault the rooms were dirty, but I won't be staying there again.

Room was dirty toilet was very dirty Lights were not working in the Bathroom Room smell of smoke Breakfast was no good

Everything was good at our stay. The housekeeper was quick to address any needs we had on our 9 night stay

Not bad just sleep for the night

Nice and clean. Good food within walking distance

I expected to be cleaned daily

Location was good, check in was easy. Fairly quiet, even with the highway nearby. Could use an elevator though.

We checked in with Expedia and the front desk person initially charged the wrong credit card, this was fixed by the Manager. Our rooms were not cleaned for our 4 day stay even when we left the sign to clean the room on the door knob.....this is unacceptable. There was a girls basketball team at the hotel that was running thru the hotel corridors till 11pm.....where were their chaperones or someone from the hotel telling them that this behavior is unacceptable. On the morning I was leaving the same young ladies were playing loud music in the lobby and no one told them again that this is unacceptable behavior. I will not be returning to this hotel

Staff was friendly