The hotel is clean and the rooms are comfortable. They have mini fridges, microwaves and some dishes. They have good wifi and the breakfast is o.k. They have safes in the room that lock but won't unlock, seems to be a longstanding problem that they don't warn you about. We had a nice flat screen t.v. but the cable didn't work so no channels to watch. They didn't have our reservation in their system when we showed up so after waiting an hour we asked the front desk to store our luggage while we went to lunch. We put our luggage in a room that appeared to have a lock (later found out the lock doesn't work so anyone can go in) and when we came back my husband's backpack was gone with his passport inside. He couldn't leave the country for 3 more days until he got an emergency passport because of them and they wanted to charge us double what we could reserve it for on Hotels.com. I asked for a hotel shuttle to be reserved at 2 pm and when I came down at 6pm to go to the airport the front desk guy said he forgot to reserve it so I had to take Uber instead. That's o.k., it was cheaper anyway.

Well located to restaurants, shopping, wonderful and friendly staff. Great breakfast included. I would stay here again on a future visit to Santiago.

King size room was a bit small but the location was great. Breakfast was awesome, and the front desk staff were friendly and informative. Would recommend.

Great price for this hotel, it is well located and Executive room is really big.

The staff was exceptional. They made us feel that there was nothing we could request that they would not agree to or help us with. We were especially impressed with Frank, who made sure we were comfortable and enjoyed our stay.

well located near subway, shopping, and restaurants

Nice place to stay. Very good breakfast.

Gold Member with Hotels.com traveling with family. I am pleased with our stay in this safe, clean hotel. Lorena was very helpful & friendly. Location was excellent near San Sebastián University. Costanera Center was within walking distance. We would stay here again when we return to SCL.

Lovely residential location and attentive staff. Wifi speed excellent but pool not the best.

Gold place. Next to Costanera Center. Locatel in safe place.

Reasonably priced and quiet property with a very friendly staff. I chose this hotel because it was right next door to my friend's house. I was not disappointed. If I ever go back to Santiago, I would definitely consider staying here again.

Very neat and modern hotel in a safe neighbourhood

Lovely hotel. Friendly staff and great rooms. I’ll definitely stay here again.

Overall a great place to stay. Within walking distance to many things. The staff was very accommodating to our needs as a group.

Great hotel, room was compact but alright for a one night stay and I was on my own. Just a little more attention to cleaning (there were a couple of bags left by previous visitors stuffed into shelves) and it would have been 5 stars. They made me a packed breakfast when I had to leave early.

Stayed here for five nights while visiting Santiago for the first time and we weren’t disappointed. First of all, the customer service was wonderful, and I can’t thank Frank Jimmy enough for all his help. Not speaking Spanish very well can be a struggle in South America, but Frank Jimmy and his staff went out of their way to help us. With that said, here are the particulars about the hotel: Location: loved the neighborhood of Provincia. Quiet, safe, neighborhood that had a little bit of everything. Restaurants, bodegas, and most importantly a metro station two block away. Great coffee shop across the street from hotel (another review). Used both the metro and Uber to get everywhere. Yes, downtown was a 20-minute Uber, but not staying downtown was a good thing in my opinion. Several neighborhoods to choose from, but really enjoyed Provincia. Room: The room was amazing. Two double beds with a sitting area, separate closest area, sink, microwave, and electric kettle. Only thing missing was a refrigerator, but we made do. Had a wonderful small balcony that had a bistro table and two chairs. Pleasant view of the Andes each day. Large bathroom with stand alone shower and the room had two windows. This was considered the superior twin room and it was worth the extra money to spread out. Restaurant: Breakfast was included each day and it was nice. Typical meat, cheese, fruit, yogurt, eggs, bread, juices and lots of coffee. Ate dinner there one night and not that impressed…more places

Great hotel in a nice, convenient neighborhood of Santiago. Big, tasty breakfast. Friendly, attentive staff.

When I booked the hotel, the photos made it look spacious. When we got there we were given a room with a queen sized bed and about 1ft of room on each side. We asked for an upgrade in size and they complied. When I asked the employee, he told us that this is a common complaint. They did charge us an extra $60, to switch, but the room was much bigger w/ a kitchenette and sofa. The free breakfast was pretty low in quality with eggs not mixed or fully cooked. My husband drinks a lot of coffee, but he said it was not good at all. But, the hotel was clean, in a nice neighborhood, and the staff spoke English fairly well.

Most of the staff was friendly & helpful, but two we encountered almost daily were more interested in their phones or whatever they were watching on their computers. We had a problem with a lost credit card and asked for assistance with calling our CC company (a collect call to the US). They didn't have a clue how to do it. Seems a lack of protocol for the hotel. When we finally did speak to the manager (not available at the time of the incident) he was very nice an accommodating. By the way we stayed in the Presidente Suites in Puerto Montt on this same trip and the staff there was excellent. Most of them spoke good English, knew the city and could recommend places to go. They were very accommodating in every way. I would rate that hotel 4+ stars.

the hotel is 5 minutes from the metro clean and comfortable hotel nice swimming pool and very very good evening meals

Nice hotel close to the best attractions. The staff is very kind and the suits very confortable. The breakfast is good and you can eat a lot.

I stayed there twice, my first room was very small, my husband and I can not be in the bathroom at the same time, too small too. On out second stay a few days later we got a suite, now that was roomy and confortable! It has a small sitting area and kitchenet The location is very good, Costanera center and some restaurants at a walking distance, nice neightborhood. Would stay there, on a suite!

Excellent balance between the cost of the room, the hotel service, and the location

The hotel is a few blocks from tobalaba station, which is great to travel around and sight see. In terms of location, it's not the closest to city center. The hotel itself is pretty nice, the complimentary breakfast is great. The staff is all very friendly and helpful.

Rooms were lovely - clean and modern. Terrace was relaxing, breakfast was ample and staff were friendly, helpful and spoke English well. The location is very convenient. We will definitely stay here again.

Great hotel in a great location. Close to the Metro which will take you everywhere. Beautiful neighborhood with good cafes and a great shopping mall nearby. Staff was super helpful with booking tours.