Very nice property

The hotel is beautiful, the food is delicious! the staff is very accommodating, friendly, helpful and always smiling! We really enjoyed our stay and would love to come back!

What a wonderful experience from the minute we arrived after a hard day of travel. Greeted with a beautiful cottage with private spring bath, a delightful inn keeper who made us feel welcome with tea, treats and origami cranes as well as a genuine traditional experience we will never forget. What a wonderful way to start our stay in japan.

Delightful hostess who was very welcoming. Excellent onsen facilities.

We went (couple) to this hotel because wanted private spa experience in room as described in room description. No private spa was available, only shared spa area between different rooms . This spa could only be used If no one else was using spa. I don't consider this a private room spa but rather a shared spa (if available). We did not have chance to go. We had to book another private spa in area. The experience was very expensive, disappointing and I felt as a I was deceived (not to say taken) by hotel description and paid way more than other surrounding hotels. The only positive point was that staff was extremely friendly, helpful and our food plan was excellent. however, this could not compensate for not having a private room spa or fireplace. The residence was also very humide and the traditional bed was un sleepable. Wifi and water was only available at lobby (50 meters from room during the rain). All in all, I would not recommend this hotel. Value for money was very low.

We really enjoy the traditional Japanese ryokan experience and wonderful hospitality from the host ladies. Thank you.

A perfect traditional Japanese experience.

Lovely traditional feel! The couple’s bath was our favorite part.

Kimiko-san, our greeter at Yamagaso was amazing. A wonderful experience, the family onsen seemed to always be open right when we wanted it. The only regret is that we booked with out the meal. From what I've read that is a must and we plan on getting it next time. It was a wonderful experience in a beautiful setting... not sure what the negative reviewers saw that we didn't. Highly recommended.

I like every thing it’s nice clean very good services friendly people the location great and what more important it’s relaxing place

Beyond amazing hospitality. The ryokan and the staff were definitely one of the highlights of our Japan trip. Highly recommend this place!We will definitely be back!

Our stay was very relaxing. The women who ran the inn were so friendly, sweet, and accommodating. I would absolutely recommend this to anyone visiting the area.

We really enjoyed our stay. The staff was very friendly and welcoming and the grounds were beautiful. The town closes pretty early so be sure to leave for dinner early.

The traditional style and ambience of the Ryokan was beautiful. We were welcomed at reception then taken to our house for the night. I never expected it to be so spacious with parts opening out to the garden. Our kaiseki dinner and breakfast were so well thought out, exquisitely prepared & served by 2 delightful Japanese ladies. They were our right hand - showing us the different onsen spaces, taking pics & organising the shuttle back to town. The rooftop onsen is a must as it looks out to mountains & the couples onsen too as it’s private & has a unique touch too. All up we feel we have spent a week in Japan after only one night! So highly recommended from 2 novices whose first time visit was made oh so special!

Has same-gender as well as family bath houses. Coffee shop closed on Thursday. Staff very helpful.

The grounds are gorgeous, and are just an easy 10 minute walk from the station, its close to two different waterfalls. It says 2 minutes, but its 5, but yea, both beautiful. The hotel is nice, offers inside onsen, open air, and family, with some restricted times. Family one was pretty available most of the time, but nothing fancy. Our complaint was the bugs. We walked into the lobby to immediately spot a 3 inch centipede looking thing with one inch legs, we from there called it the alien bug, we also had to take out a few ants, a spider and a roach from our room. So, because the beds are on the floor we couldn't completely relax. The rooms are very beautiful from their traditional feeling, but we found them a bit closed in, even for a Ryokan. I am surprised by the cost of this hotel and was expecting much more based on what we paid for it. Perhaps the superior rooms are better, we thought we were getting that actually but somehow purchased a standard without our knowing. Also, note that all rooms are considered smoking, but we asked to have ours deodorized and it smelled completely neutral.

The grounds are gorgeous, and are just an easy 10 minute walk from the station, its close to two different waterfalls. It says 2 minutes, but its 5, but yea, both beautiful. The hotel is nice, offers inside onsen, open air, and family, with some restricted times. Family one was pretty available most of the time, but nothing fancy. Our complaint was the bugs. We walked into the lobby to immediately spot a 3 inch centipede looking thing with one inch legs, we from there called it the alien bug, we also had to take out a few ants, a spider and a roach from our room. So, because the beds are on the floor we couldnt completely relax. The rooms are very beautiful from their traditional feeling, but we found them a bit closed in, even for a Ryokan. I am surprised by the cost of this hotel and was expecting much more based on what we paid for it. Perhaps the superior rooms are better, we thought we were getting that actually but somehow purchased a standard without our knowing. Also, note that all rooms are considered smoking, but we asked to have ours deodorized and it smelled completely neutral.

I really loved this place. It isn’t perfect and designed and new but it feels traditional and authentic. I loved the area, the fact you can easily walk into Hakone, the garden, the family onsen and the kind older Japanese lady who visits and serves tea. Please don’t go there and expect five star hotel service but appreciate the simplicity and the nature. I thought the place was magical and l loved the cracks in the wall and the fact it wasn’t all shiny and new. It was charming and delightful. I was glad not to be up in the mountains but still have them in the doorstep.

I really loved this place. It isn’t perfect and designed and new but it feels traditional and authentic. I loved the area, the fact you can easily walk into Hakone, the garden, the family onsen and the kind older Japanese lady who visits and serves tea. Please don’t go there and expect five star hotel service but appreciate the simplicity and the nature. I thought the place was magical and l loved the cracks in the wall and the fact it wasn’t all shiny and new. It was charming and delightful. I was glad not to be up in the mountains but still have them in the doorstep.

We decided to spend two nights outside Tokyo and Hakone is only an hour from Tokyo by train. Hakone-Yumoto is a nice little town with restaurants and shops. The walk to the hotel was quite pleasant, going down the main street in town then veered off along the rapid, a bit uphill. We had out backpacks on so its not a problem. Carrying luggage may not be as easy. The hotel sit in between two modern style hotels, with a few story buildings. Surprisingly while at the hotel, we didnt feel that we were crammed between two buildings. The setting was traditional Japanese with a quaint garden. There was a private family onsen on site, which suited our need just fine. There were also two other onset, one open air in the main Senkei Yamagano building. We did one night half board and one night without meal. It was good to experience Kaiseki as well as other food options in town. The room we had was spacious, with a separate living room and bedroom. Free soda drinks and coffee were a plus. Happy with our stay.

We decided to spend two nights outside Tokyo and Hakone is only an hour from Tokyo by train. Hakone-Yumoto is a nice little town with restaurants and shops. The walk to the hotel was quite pleasant, going down the main street in town then veered off along the rapid, a bit uphill. We had out backpacks on so it's not a problem. Carrying luggage may not be as easy. The hotel sit in between two modern style hotels, with a few story buildings. Surprisingly while at the hotel, we didn't feel that we were crammed between two buildings. The setting was traditional Japanese with a quaint garden. There was a private family onsen on site, which suited our need just fine. There were also two other onset, one open air in the main Senkei Yamagano building. We did one night half board and one night without meal. It was good to experience Kaiseki as well as other food options in town. The room we had was spacious, with a separate living room and bedroom. Free soda drinks and coffee were a plus. Happy with our stay.

We are impressed. The room host for us is very kind and nice, provided excellent services to us, including the dinner, the breakfast, the futon bed making. Cannot expect more.

The hotel was all right but rooms are widely spread in a compound cinnected by stone paved pathway. Walking to the dining hall in Japanese gear provided was quite a challenge

Perfect service, really good food and nice location.

This was my second ryokan experience and I was left slightly disappointed. Staff were very sweet but had very limited English so communication was difficult. Dining was in-room which was fun but it also felt slightly uncomfortable, like having servants, and also a bit obtrusive as there were many interruptions with staff coming in and out. Room was fairly old but nice, with great views over the garden. I didn't realise that Yamagaso is the annex of a connected hotel, rather than being an independent ryokan. The public onsen is shared with the hotel, there is also a smaller private onsen. Dishes were really nicely presented but the food was quite challenging. There was more raw fish/seafood than I could enjoy and the cooked parts included a fish head (which was very nice). Breakfast didn't let up with many more slimy textures and raw seafood. I'd been enjoying Japanese food for nearly 2 weeks but this was the tipping point of too much. I don't know whether this was just a more traditional Japanese ryokan dinner, or whether the quality of the cooking was slightly lacking making it more of a challenge. At a previous ryokan dinner everything had been thoroughly enjoyed while still having a large raw/fishy/slimy component. At nearly £400/night I'd hoped for more, but I think Hakone comes with a premium and the true value is a bit less. Location was ok, nice walking up/down the valley but still felt like you were in a tourist hotspot rather than somewhere quiet and peaceful.

Absolutely lovely ryokan a short walk (with a bit of a hill climb) from Hakone-Yamota station. Magical place with several separate ryokan rooms. Moss covered stones lined the stone paths and steps up to our room. The room was like a little apartment, quite big with a kitchenette large living room and bath/toilet in separate rooms. The outdoor hot springs were up on the top of the hillside and a large tiled traditional hot tub that was private for small groups (fancy system of waiting till there were no flipflops in the front room to know if occupied) on the lower hillside. Kimiki, the older woman brought us tea a few tie and was very grandmotherly concerned about our needs. The little town did fall asleep early so finding dinner after 8:30 was a challenge, but we did find a decent meal and it was a great and memorable experience overall.

We paid a lot of money to stay at this hotel and arrived at about 2pm. Check in is at 3 o'clock. The actual entrance to the annex was closed and we had to find our way to the main hotel where we were allowed to leave our luggage. We had a private cottage which was very spacious, however it was looking tired, the brick walls were marked and need repainting and the paper doors also very marked and needed replacing. The reserved family bath 'onsen' was also looking tired and in need of repainting, there was a lot of mould on the walls and whilst this is like a steam room, I would expect this at least to be cleaned daily. We were asked what time we would like our Kaseki dinner, on the first night we said 6 o'clock as we had had a very long day travelling from the UK. It turned up at 5.30. We let this go but on the second night were given the optional of several times and chose 7pm. There was then a lot of back pedaling as they wanted to serve it earlier. We stuck to 7pm and were served 7 courses within 45 mins. We were still eating the first course of sashimi, the second had been delivered and then the third hot fish dish arrived. The whole meal was rushed and not a great experience. We had to leave by 8am to catch a train the following day and were offered the choice of Japanese or Western breakfast. We requested Western breakfast at 7am but they couldn't provide it that early so we had Japanese. We definitely wouldn't go back.

Great location, although you need to find your way from the train station to hotel - 700 yen by taxi or a 10 min walk uphill

Loved the various options for the onsen. They have a private onsen which was lovely. They also have an outdoor option at the sister hotel next door which has different times for men and women. When I went I had the outdoor onsen to myself at night. Beautiful. Staff were also very friendly and helpful

This is my 1st experience stay in Ryokan and I never regret to choose Senkei Annex Yamagaso. They have everything to provide your fun Ryokan stay experience! The staff were awesomely helpful and hospitable (just like most Japanese). The Ryokan was pretty big for 3 of us. There's a living room, bedroom with warm futton , terrace, private bath and onsen (yay!), yukata, and the heather under the traditional Japanese table which I kinda miss it now. The receptionist could speak a pretty decent English but some staff couldn't. But don't worry, with their helpful and hospitable attitude they'll surely help you and make you comfy. I've booked with no meal since I decided to explore Hakone till night. But I suggest you to book this hotel with meal to give you more Ryokan stay feel. They'll serve breakfast and dinner to your room. One day seems not enough for us. If i had a chance to visit Hakone again, I will gladly to come back here, and not only a day.

Would recommend, amazing gardens and staff. We didn't opt for the dinner, but they still brought us green tea twice a day. Plenty of places to eat around

I stayed in Ryokan Yamagaso of Hakone during 13-14 Aug 2016 with my family. Everything were very good but I could not understand the Ryokan Yamgaso’s policy. I want to know if it is normal. My kid mistook to wet the bed (pee in the bed) during the night. The Ryokan officer asked me to pay JPY 28,000 (apprx. USD 280) because they have to buy new mattress, blanket and bedding. They do not wash or dry-cleaning them due to their policy. Oh my god.. JPY 28,000. The mattress and the others were old and looked not so expensive but they charged me JPY 28,000. I paid but I am very upset. The picture of Yamagaso Ryokan looks to be lacated in the deep mountain but it is surrounded by big hotels, even it has a beautiful garden. If someone wants a quiet and heeling place in the mountain, please consider other Ryokan than Yamagaso. The food was so so..