Amazing place. Really friendly staff. Great cocktails and food on offer. One of the most comfortable beds I’ve ever slept in. Would definitely recommend.

Have stayed here several times before. Think there are a few new staff, didn’t have the same friendly atmosphere as previous times.

All good

Lots of character; very good staff; a pity there is no lift service.

Staff did their best but there were large queues for the bar and staff struggled to find clean glasses and tables were not cleared. Breakfast was very average with tea and coffee running out and not replenished and staff not noticing, the same with milk and juices, cups and teaspoons. A classic case of owners trying to run a busy hotel with the minimum number of staff and little attention to detail.

Ideally located for walking to town or walking around the water meadows. We received a free upgrade which was nice. Room was spacious and had a lovely view, however it was on the top floor of the old building which had no lift and involved a climb of three sets of steep stairs - good exercise😅. Only criticism - shower mat mouldy.

Very disappointing stay I Would like to be refunded for room 6 that I stayed in. My room was very dark, lighting was inadequate.The curtains didn’t fit the window properly. The bedroom smelt of vomit my guests in the next door room agreed. I complained to the manager an excuse was made that I wanted two rooms together & that was why i had room 6; however, I hadn’t mentioned that this was a necessity when I made the booking! My room had no outlook and was next door to a maintenance room where men were coming through & past my window, please see attached pictures. I paid full price for this room if I had been shown this room before I made the booking, I would never have made the booking or insisted that I didn’t have this room. I arrived & had to get ready for a wedding & paid extra £20 to get my room early to change into @ midday I asked at this time for my room to be moved due to the above . I couldn’t even see with the lighting in the room to put my make up on, staff moved my room but the key didn’t open the new room door my son alerted reception but i was left standing for ages waiting outside the door for someone to come and help me, I was running out of time so I went back to the original room to get changed & put my make up on in my childrens room for a wedding. it’s not worth paying for an early check-in for 12pm arrival as other guests got it f. I would Like a full refund the situation put a great deal of stress on my stay, which should have been an enjoyable

Very disappointing stay I Would like to be refunded for room 6 that I stayed in.Room was very dark, lighting was inadequate.The curtains didn’t fit the window properly. The bedroom smelt of vomit my guests in the next door room agreed. I complained to the manager an excuse was made that I wanted two rooms together & that was why i had room 6; however, I hadn’t mentioned that this was a necessity when I made the booking! My room had no outlook and was next door to a maintenance room where men were coming through & past my window, I tried to attach pictures but were deleted I paid full price for this room if I had been shown this room before I made the booking, I would never have made the booking or insisted that I didn’t have this room. I had to get ready for a wedding & paid extra £20 to get my room early to change into @ midday I asked at this time for my room to be moved due to the above . I couldn’t even see with the lighting in the room to put my make up on, staff moved my room but the key didn’t open the new room door my son alerted reception but i was left standing for ages waiting outside the door for someone to come and help me, I was running out of time so I went back to the original room to get changed & put my make up on in my childrens room for a wedding. it’s not worth paying for an early check-in for 12pm arrival as other guests got it f. I would Like a full refund the situation put a great deal of stress on my stay, which should have been an enjoyable .