location decor comfortable staff valet parking food and drink

not enough plugs in room. Only on one side of the room

Excellent staff, rooms, cleanliness, food.

great location, wonderful views from my room (508), friendly staff - it’s the kind of hotel that lifts your spirits - made me glad to be staying there, especially as I had such a lovely room

Great friendly team and an upgrade was much appreciated. Always stay here on business. Good food too.

Great location. lovely rooms.

Pillows were very uncomfortable

location

the blind that didn’t fit the window. the constant noise from every inch of the room from early in the morning. the poor quality bedding.

Nice hotel

Shower over flowed. Massive cracks in tiles in bathroom. Toilet was very low down

Superb location. Staff were friendly and helpful. My partner is in a wheelchair, we were unpacking the car I was going to take our bags in shifts but a lovely man came out and offered to help and carried our bags in. On checking out the same man came to help, even offering to drive our car round to the front of the hotel. This is an incredibly helpful gesture. Our meals were delicious. Couldn’t fault any of the staff, service was exemplary.

Room and view were lovely

nice big room

mattress was too hard

lovely building

nothing

Supurb location right on the quay side with a selection of restaurants available close by (and in the hotel). Close to town centre but lovely quiet location. All the buildings in the area are converted from disused dockyard factories and warehouses. Lots of the original features have been retained making for a unique style. Nice sized rooms with good quality furniture and decoration.

There was no fridge in my room. Would have been nice to have a small fridge to keep water / drinks cold. No air conditioning and it was a particularly hot night. Room was clean but it was a bit grubby in places through wear over time. I was on a Booking.com discounted booking so it is likely that I was given one of the worst rooms. All this said - I would not be put off from staying here again.