Very welcoming and hospitality A1! Very clean entire site was beautiful

Excelent!!!

Easy parking and Dining options.

Our room was dirty when we arrived late at night and we had to wait one hour until it was clean. The staff was helpful in getting us a partial refund so it all worked out!

Hotel was good. However they turn the A/C off at night! Chose this hotel because it had A/C. They turned it back on in the morning around 6:30. Was really disappointed. Other from that bed was very comfortable, shower had good pressure. Breakfast was great!

Their pool and hottub was great. The breakfast in not included but for one paying adult you can get 2 kids under 12 in for free.

Need usb ports.

10/10 a lot of fun activities and great staff

We love this hotel have stayed here many times. There are tons of things for the kids to do in the courtyard and also upon checking out the lady at the front desk allowed our kids to pick out a special toy for the drive home.

Didn’t sleep a single night, AC was broken, 3rd floor had a humidity problem and AC was making an extremely loud noise every night

Very clean, nice spacious sized rooms.

Excellent hotel

Toilet was dirty. Overall okay.

Close to I-5 Hwy .

Great service! Restaurant and bar great for dinner. Bartender awesome!!!

Great no complaints

This property was absolutely amazing ! Lots of great amenities, clean , inviting atmosphere. The staff has great customer service . Patty and Todd went above and beyond once they identified my son had special needs and they showed him exceptional respect. They made sure we always had fresh towels , dinner options and that we were aware of the free transportation shuttle that the city of Carlsbad had to offer . The rooms were neat , clean , and fresh . The bathrooms were extremely clean as well they had a laundry facility, fire pits outside , axe throwing and huge Jenga blocks to keep you entertained . This was my very first time staying at Holiday Inn due to the Hilton being booked but I am happy I made this decision. My family and I are not disappointed with this hotel .

Easy and smooth check-in, amenities are great. The room is clean, the outdoor recreation area is great, my kids are enjoying their stay.

You need to replace the dining room seats. many are very worn. Otherwise, this is a great place.

The hotel was perfectly fine, nothing special. I had a short stay.

Shout out to Liliana for giving us excellent customer service! She was nothing but awesome. The moment I walked in she greeted me with a bright smile. I needed her help a couple of times throughout our stay and she was always ready to help. As far as the condition of the property and our room, we have no complaints. This hotel is good for families. It’s also close to a lot shopping and dining places, so it was very convenient for us. The bed and the pillows were really comfortable. The room was standard but it was really clean and cozy. We will most likely come back when we visit Carlsbad again.

Great

Excellent hotel. Wonderful staff

The front desk young lady was very nice and made check in easy

Very clean and new. Very close to Lego land. Around the corner are many restaurants and shopping. Will stay again!

Safe and quiet.

Staff were fabulous. Happy to help with early access, bar opening and other enquiries.

Needed coffee and water in the lobby

N/A

Excellent, and clean, and the front desk clerk was the best part I'm my check-in. She was courteous pleasant and helpful she has excellent customer service!

Super hotel. Friendly staff. Large room. Very nice restaurant for breakfast or dinner.

One of the extra blankets we asked for had a weird scent, and the sheets on one of the queen beds had pee stains