All was good.

Interesting place. Room was large and clean enough, but poorly appointed. No desk, no glasses, only ceiling lights and just one switch, only one elec. outlet. Facility is large with two nice swimming pools but restaurant open only for couple of hours for breakfast. I was told the place was full but I only saw 3 or 4 others over my three days there and was alone each day at breakfast. After initial check-in I never saw anyone in reception and left key with a worker when I departed. All room drapes were 12-14 inches too long and ends were tied in a loose knot to keep them off the floor. A curious place (and business model). I can't recommend it!

very great customer service. Rooms are okay if you want to save some cash, air doesnt even cool room.

The worst thing I've experienced because they insist so much on service is the worst

Great place to stay in roatan

We booked a Quadruple room with 2 queen beds and actually were given a Lookout room with one queen bed. There is no hot water in these rooms. We did not see that on hotels.com only that they had a shower (and the handles fell off when turned). No safe in the room as was advertised. There are no vending or ice machines on site or a gift shop. It is not within walking distance of anything. You must take a taxi to go off site. Plenty of negatives. However, the property landscaping is well kept. Multiple beautiful pools. However, our service was outstanding. Sebastian was incredible and hooked us up with some off site activities. Ask for extra towels for the beach, extra water, no problem. If you are looking for a tourist spot with on site activities, this is not for you. Looking for a place to relax and enjoy some quiet beautiful scenery, then you are in luck. Just be warned that cruise ships use Las Palmas as an excursion. So check that schedule if you want to avoid crowds. All in all, a nice experience, but the ammenities are lacking. Friendly staff made up for that.

Overall the hotel was very nice and the people were friendly as well. Our Villa the pool was dirty but it was ok since they had the community pool very clean. You also receive a 40% off the restaurant next to the Villa. Can’t complain also this was the only Hotel that the price of the Stay was very decent compared to others.

Not worth it! The room spelled of mildew, the shower was dirty (moldy), there was no toile set, there was not hot water, staff was not there most of the time to help, they let the beach out to groups from cruises, so it is over around. The only nice thing was the pool.

Pool is very nice and rooms were new. Short handed on staff. No refrigerator, internet did not work, tv had no picture, restaurant was not good! Food was bland no flavor and only place to eat close by unless you got a taxi to go somewhere else.

The property is under renovations and our room was unfinished

When we got to the hotel they did inform us that they had no water. When we discovered we had no running water in our room we went to the office and they said they were working on it. By the next day we still had no water and when we went to the office to see what was going on no one was there We found a maintenance man and he informed us that they might either have some either today or the next day. We were quite upset so we left and had to go to another hotel

Ppl utilizing the place have no respect for other guests. Noise all night with load music and singing. To make things worst there is one door that separates the rooms and all the pot that they where smoking filled my room as well. Terrible experience.

Service is good but is not a hotel it does not have hot water good place to stay is good not great.

the room where I stayed at was nothing like the pictures they show online

Private beach surrounding needs cleaning. There was plenty of empty beer bottles around the dining area. Mold in villa we stayed at. Breakfast not served at requested time. Other than that everything was fine. The employees are very friendly.

Our stay at Las Palmas Beach Hotel was the worst stays in a hotel that we’ve had in a while. It seems that the place is a resort of private villas that are rented out by residents. In any case, we checked in following a bad rain storm, and when we arrived, at dinner time, the restaurant had closed for the day, due to the storm. The resort looked deserted. We were told there was a restaurant outside the gate, walking distance from the hotel. We walked for about 15 minutes and found nothing open. We returned to our room to find that we had no hot water and dirty hand towels. We also had an A/C that we could not adjust. It had one setting and I think that was arctic blast. The office had already closed, so there was nobody to notify. The next morning we went for our included breakfast, before going diving. There was no sign of life at the restaurant when we arrived at the alleged opening time. We found only dirty tables with garbage and empty beer bottles on the bar and some of the tables. The office and restaurant were still closed when we were picked up for diving. When we returned, I told the woman at the front desk about our issues. She said she would speak to management. She said they had hot water issues, but they would check it. Nothing was ever handled for the three nights that we were there, except for the breakfast situation. But when we arrived at the restaurant, we had to look for the staff, since there was nobody visible, and the place still looked l

The bed was good for the price it was clean. Lots of space if you traveling with a lot of family. The only down side was the shower head was all broken with rusty on it and the water flow was coming out only from a hole on the shower head. Cleaning lady’s very nice. Very quiet the rooms even thou it had a big party. The breakfast was nasty thou. And hot water finish so if you the last one to take shower it the water is cold. Pool was nice outside the hotel very pretty . The hotel is like a town house with 3 rooms in it that we stay it was nice. It would be nice if the upstairs pool was working .

Friendly service and great customer service enjoyed the night Yessy was very helpful. Crystal clear pool great food 1/2 off for hotel guest security guard on site.

We arrived on a Monday. The restaurant and bar were closed, and no decent restaurant or bar were within walking distance. The single receptionist was not terribly helpful. The beach area was okay, but our room was awful. Extremely bare bones. No coffee in room, wires hanging from ceiling awaiting light installation, a cheap, cot-like mattress, no drinking glasses, etc. Do not recommend.

Thanks for services

It’s says they offer free pick up from the ferry terminal. We tried calling the hotel to schedule a pick up but they did not answer the phone or call us back after leaving several voicemails. We took a taxi to the hotel and they told us they don’t offer that service. We didn’t have hot water either The breakfast is terrible but good for feeling the street dogs

The views are the only positive thing. All three of our rooms had Tons of bugs in the beds, and. ants in the bathroom. No hot water, even though they promised us. The water for showers and the sink is salt water. It was awful. When we got there I had to get them to change our beds because they were filthy, hair and stains all over the sheets. The beds and pillows were awful, sleeping on the floor would have been softer. The food at the restaurant wasn’t good. Our seafood was water logged and over cooked. The live band was so loud we could hear them in our bedroom which made it hard to fall asleep. We all woke up to BEDBUGS!! Disgusting!!!!

Very nice. Very nice. Very Nice. Very nice. Very nice.

Loved the kitchen/restaurant staff. Very hardworking and easy to communicate with! Had an okay experience with the hotel staff. As far as cleanliness of the hotel rooms.... VERY VERY disappointed. Mold smell in the rooms, visible black Mold growing on the bedroom and bathroom walls. Sheets smelt horrible and wet right as we checked in. Hot water did not work. Clusters of Ants crawling around in the shower. Room was about 20 feet from the front desk and we lost WiFi connection the whole stay. Staff was willing to let us switch rooms to the other side of the hotel. Once again, very disappointed. Same room conditions. No WiFi access whatsoever, beds were very uncomfortable and still felt with mold in the room. Bottom line is this hotel looks beautiful on the outside, lots of activities to do around to enjoy your stay but the ROOMS NEED A MAJOR IMPROVEMENT. We travel to Roatan often.... sad to say we Won’t be staying here again

The Beach was totally empty so that was nice...but not great for swimming because there is only a little sand and then weeds...the rooms need updating in a major way. Our room had this pump outside of it that ran all night. They need new beds. The place has massive potential but needs major work.

I liked the open air layout. The cabanas need to be renovated especially the bathrooms. Mattresses need to be updated to more comfy ones.

The hotel is in good location, close to the airport. But is NOT good care, only few staff working, not enough, only one cafeteria working few hour, I could have anything from there because always were close, and nobody attending.

This picture is incorrect, these Villas are under construction & for sale. The actual Lobby is a small hut with a desk, open air. The hotel is 14 individual hunters like cabins, in-wall air conditioners that couldnt keep up. The bar & restaurant is on the beach, open-air. The dinner was good. Breakfast was okay.

This property is so falsely advertised, at least on Expedia. The picture being showed is actually for the villas adjacent to las Palmas, and they aren't even open. When we were there in July 2019, the entire pool area (which is pictured at the adjacent, closed portion of the property) was drained and had big tarps over it. The restaurant is being completely made-over, which they should be advertising because that makes a huge difference when you're staying somewhere. Although, the man referred to as the 'boss' at the restaurant was super friendly and kind. The facilities appear so tidy in the photos, but they are poorly maintained. They are cleaned regularly, yes, but the actual facility needs work. The shower curtain and shower rod were covered in mildew. The mirror door hung open over the sink and wouldn't close. The soap dispensers weren't filled and there were no washcloths. The only trash can provided is about a 1.5 gallon sized one in the bathroom. The beds are not comfortable. The breakfast setup was rough, a buffet style is so much easier and more convenient. This place is horribly overpriced for the current state of it.

My stay at this resort was the worse experience in my life electricity going out leaving me and my family in the hot dark room for many hours this happens a few times the room bed was wonbely and noisy this was so bad

Air conditioning and breakfast were goodStaff friendly

Great beach Friendly staff Close to airport Reasonable rates