Hotel web site said newly renovated, it was not. When we arrived there were two people stuck on the elevator waiting for fire department, the deadbolt to our room door did not latch. The view from our balcony was of a construction dumpter and other junk behind hotel.

Stayed 3 nights, never a fresh towel or bed made? Maybe you need to ask?

We love staying at the country inn and suites. This was a very short visit for us and the price was very high.

Everything was great & the location was perfect for the main strip!

There was a few times throughout each day where workers just walked right into our room using their key without knocking or anything. Very inappropriate, especially when I have kids. Also, the day of checkout, the lady barged into the room an hour before check out and tried to rush us out of the room. If i was able to get a refund or partial refund for their workers just barging into the room during the day and evening, i definitely would!!

I understand this location is going under a renovation. The walls are super thin, you can hear conversations - especially if you’re on the bottom floor. You hear everyone on the balconies. Our room could have been cleanse, the desk was sideways in the room away from the wall, there was some hair in the shower and sink.

Close to the downtown, nice short walk! Clean motel and friendly staff

Staff is very welcoming and the place is convenient and in the middle of everything

Good

No parking space. I parked at my own risk

STAFF WAS TOO NOISY LATE IN THE NIGHT

This was a good place to stay. There is construction going on at the hotel and I feel like the price should have reflected that fact more. Kind of noisy in the morning but front desk was very helpful and answered all questions. Breakfast was great! Easy walk to the main street in Gatlinburg. Enjoyed the stay.

Everything was good, they are updating

Easy check in, room is very clean and comfortable. Easy walking distance to Gatlinburg.

Few things need to be change but property currently under renovation so i won't say anything...and fee was cheaper than usual so no complaint.

Slow season but happy with my stay

Very good

Great facility. I’ve stayed here before and it was great then also! Nice breakfast!

We arrived a little early and was able to check in early and leave our car while we explored the area. The man at the dest was very nice and helpful. The room was clean and nice and fit us perfectly!

Our stay was super good. Clean, welcoming and super nice. Would definitely recommend or book it for our future stay as well.

The worst bed I have ever slept in. Very bad smell when turned on heater. Not a pleasant smell in room.

No coffee !!! Unacceptable

Much better than expected! Very friendly staff and excellent room that was very clean.

Much to our surprise, when we checked in the front desk gave us a key for an occupied room. We were shocked to see people staring back at us when we opened the door. That could have been a very dangerous situation. They fixed the issue after a few comments that made it seem like we were at fault, but then gave us a less desirable room right next to noisy exit door. Speaking of the noise, it was one of the nosiest hotels I’ve stayed at. It sounded like they were moving furniture across the floor in the room above us at all times of the night. The wall next to us was paper thin so we could hear their conversations. Housekeeping started vacuuming at 7am in the room above us which woke us up. The common areas smelled musty. The room was clean for the most part, but there was definite improvements that could have been made by maintenance. Parking was awful. They don’t have enough spots for their guests to park at. They were good about towing vehicles that didn’t belong in the lot. Overall, the only positive thing about the place was that it is within walkable distance to the Parkway, but I would never stay at this hotel again if I have the choice.

Showers were not clean red mold/mildew in grout Sheets were wrinkled Old hotel with lipstick

Parking was terrible. Beds very uncomfortable. Noise level on our floor was so loud. The only good thing I can say about this place is the staff member at the desk was helpful & friendly. Would not stay here again.

Overall our stay was fine but I was a little disappointed with the condition of the hotel. I immediately noticed a weird smell in our room. I determined it was the carpet due to high levels of moisture in the room. The room was clean but could use some maintenance. The beds were comfortable and the shower worked well. The pool area was also disappointing, we went at night which probably didn’t help the creepy factor but the humidity was so high water drips from the ceiling all over. Overall not a bad place to stay but not as nice as I had hoped for the $.

They could use some more parking

The hotel experienced a power surge that knocked out TV and Internet service for a full day. Hotel staff did not communicate the service interruptions or estimated resolution. Otherwise, the hotel was good experience.

Every time we go to Gatlinburg, TN, we always stay at this hotel.

Thankful for staying with this country inn. Was overall clean & organized. Does have limited amount of parking near the building yet, does have a over flow parking lot a block away which had to use twice of the four days of are stay. Please don't take this statement as negative, very pleased and appreciative.

Liked how clean it was. Although the breakfast and customer service could do some work. Overall nice hotel, would stay here again.