The apartment was great, nothing to complain. The surranding is also good and safe. But you should improve the contact with operator. We were asked to inform about the time of arriving, but the telephone contact number was wrong. Also I was told to return the key to the office, but not told what to do, when office is closed….

Overall experience was very good. When we needed something or had questions there was always someone there to help us. The location was excellent and there is private parking available. Thank you

Light, airy, modern, clean apartment within easy walking distance of Old Town Gdansk. Great for a couple. Only negative thing is that there is building work going on immediately outside and that's 6 days a week. Picking up/dropping the keys to the apartment from an office which wasn't easy to find (more specific instructions as to where it is would have been useful although staff helpful on phone and spoke good English) and 20 min walk away. Would definitely recommend and return!

Great property in a nice location. Very clean, comfy beds with towels provided. Lovely hot showers. Very cosy and warm as the temperatures dipped to -8 during our stay. There are a lot of building works in the area but we were not disturbed at all and the area was very safe with great restaurants, alcohol shop and supermarket just round the corner. Only criticism is having to pick keys up from a different location which is about a 10 minute walk away but it does state this when booking so can’t complain about that. And there is not enough kitchen equipment to make use of the kitchen area. No baking trays or anything similar to bake. Limited bowls, cups etc. Having said this, it is so cheap to eat locally, why would you want to cook.

The property was clean and modern with tv and WiFi easy to use, however, it was not that central of a location. Picking up and dropping off the key to get in was painfully difficult and we were made to feel difficult rather than welcome. You can’t collect the key until 3pm and it is from an office that is not where the apartment is. They told us to leave the key with the security desk in the office building when we left and then sent numerous texts because they couldn’t find it. The building is also in an area undergoing a lot of construction and can be noisy.

As great as our walks and tourist tours in Gdansk were, our stay in Dom & House Chmielna was the total opposite. We expected a clean apartment but the cleaning was not good. Hairs in the bathroom and dust on the floor from a former guest there. We also expected an apartment with a good living area but it was small and uncomfortable. The sofabed was a killer to sleep on and there was no proper balcony, only a french balcony which overviewed... wait for it... a construction site! So all in all, the stay was awful with construction noise from 6 am till 10 pm. The reception at D&M makes you sign a contract in a hurry that says that they take no responsibility for building sites, and you as a guest agree with all their policies and so on. "Oh, it's just a paper that says you agree with our policies... please cross the "yes" boxes and sign." The best thing in Chmielna was the italian restaurant on the corner across our building but we're clearly not going to do business with D&M again.

When we checked in the person that attended us was impolite and arrogant and on top of that she did not confirmed that we had already paid for the room, so she charged us twice for it, instead of only charging the cleaning fee. We tolde her so and she insisted, but we showed her the receipt and she seemed to make a return transaction but she didn't. We then had to get to talk to another person about this. Our travel came to its end and we were not refunded the wrongly charged fee, so we had to call from home several times until we got our money back. The first apartment we got was very close to a construction site so we asked to be moved to another and we got a lot nicer place, but this time we were not attended by the same person. The city is beautiful.

Good location, just a few minutes walk from Old town. The area around the apartments were neat, just outside u could find a resturant and market shop. The apartment was clean and fresh accept the sofa that had a weird stain on it. The service was not that bad at all, their office is just a 10 min walk and very good english also.