Incredible Christmassy hotel with such caring and friendly staff going above and beyond to help you - especially the weekend staff. Picked this hotel despite it being so far away from Rovaniemi because we were hoping to have more chance of seeing the northern lights. Unfortunately we didn’t get to see them and there’s a real issue with the transport service. Not regular enough shuttle service and it doesn’t drop off at Santa Claus Village or Santa Park so we had to go through a massive back and forth with the driver to try and sort this and because the times are so infrequent we ended up having to get a taxi more than once - SO expensive and while the weekend staff arranged them for us on a meter at roughly €150 the weekday staff prebooked them for €263... which was a horrendous rip off! Despite us trying to explain the difference in price the weekday staff weren’t willing to budge on this which wasn’t very good. There were flaws with the location and the transport issues , but this took nothing away from the beauty and the atmosphere of this beautiful hotel. Would definitely recommend it.

Stayed two nights in this charming hotel and everything was perfect, from hotel service to comfort of rooms. Nested near the Luosto National Park, it provides a good Aurora alarm service.

The staff is amazing! So friendly, so helpful, so kind. The restaurant is first class! The food was not only delicious, but presented beautifully. I have only glowing recommendations for this hotel! Beautiful Luosto!!! Debra

The staff is amazing! So friendly, so helpful, so kind. The restaurant is first class! The food was not only delicious, but presented beautifully. I have only glowing recommendations for this hotel! Beautiful Luosto!!!Debra

The staff here really go above and beyond to make sure your stay is really wonderful. Dinner is also superb although priced accordingly. The rooms are exceptional with fire place and sauna. Really loved my stay!!! Will definitely be back.

We had a regular room and it was meeting our expectation. Warm, cosy and a great sauna. The lobby feels like a living room where you easily sit down for the whole evening with a book our at the fire place with something to drink.

nice stay for aurora

It was a pleasant stay in this hotel. Each room has own sauna. The staff was nice and flexible. We were able to extend the check-out easily without any extra payment (of course it was not a peak-period). Good breakfast with gluten-free bread when requested. A fridge would had been nice, hotel closes at 6 pm during the summer time.